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I was blown away by the hotel view because it is situated in front of the Drakensberg Mountains. I never could have imagined that I would have such an experience in my life, as I assumed my recollections of the Drakensberg Mountains would be limited to geography textbooks. My lived-in experience was wonderful since my room overlooked the mesmerising Drakensberg Mountains, and it's a vista that can never be replicated a billion times; I'm still in awe of this gorgeous experience. I believe there is an opportunity for development if the hotel invests in hiring more staff members, such as waiters, cleaners, and frontline employees. Invest in new couches and trash bins throughout the property. When a hotel is understaffed, it sometimes compromises the hotel's service levels because staff members are overburdened with too much work, forcing them to multiskill in order to keep the hotel's reputation intact. While the multiskilling is much appreciated by me, as the client, but it can also jeopardises the overall health well-being of employees, as we still want your employees to serve us with a smile. I can never fault the ANEW Resort Vulintaba Newcastle for any incompetence; despite your challenges and being short staffed, you made sure my stay was a worthwhile experience, and I will definitely return because the view captivated my imagination to an overdrive creative experience and blown away my stay, and I like the fact that I was able to rest peacefully in the evening and some other time in between because it is in a reclusive and remote area. May you keep up the good work, and serve with joyful pride and represent your brand with utmost decorum as you have done, your hospitality from frontline staff members trickling up to management can never go unnoticed, and you made my stay at the hotel to be fantastic and spectacular, as you went the extra mile to ensure my stay was one of warmth and wonderful, stay blessed! I look forward to be served by you once again in the future!

We planned a reunion of a group of friends who matriculated at Dundee high in 1977. Blackrock tsogosun was an excellent venue giving us the full range of services needed to cater for ppl all over South Africa and internationally for this event from accomodation for the weekend, to our breakfasts and our gala night of events at the Imbizo conference venue. The head of banqueting Andre and his team were over the top fantastic people. Going beyond their duty to cater for our halaal options and veg curries and even roti Set up of venue was so excellent. They worked with us towards such a memorable event. For the pricing their value for money exceeded all our expectations. Our friends sat till late night at the pool area, in the foyer and in the conference room they catered to our every whim and fancy. excellent well maintained property, pristine and manicured lawns...a delight to just sit and enjoy the views Hotel rooms were very well maintained and all amenities needed were there. Again value for money compared to even b and b who charge much much more in the Newcastle area Breakfast was so varied and plentiful we couldn't do justice to all that was placed on the buffet. What a great team at Blackrock from the reception staff to the housekeepers ...I can say as a top reviewer that Blackrock is s star in the tsogo flagship.

We went to Grey Goose Game Lodge with some friends. The kids couldn't play on the jumping pillow for long as it is in direct sunlight and their feet started burning. It was also a sjlep to get in as they rerouted the parking since we were there last time and you completely bypass reception. There are two guys sitting under a tree where you need to fill out indemnity forms (very unprofessional!). The bill was also quite a surprise! The kids wanted some water and when we went to pay the bill we found that they charged R35 per 500ml water! Its just ridiculous! We also had like 3 or 4 waiters which was super confusing. They won't see us again soon!