Scopri il tuo soggiorno a El Tesoro

Mi piaceva il rispetto, purtroppo, che è lontano dai luoghi turistici.

I recently stayed at Be House Suites for my best friend's wedding, and unfortunately, my experience was far from satisfactory. Despite being allocated what was supposedly one of the best rooms in the hotel, I encountered a slew of issues that marred my stay. First and foremost, the pervasive smell of sewage in the bathroom was utterly repugnant. This wasn't just a problem confined to my room; friends staying on the same floor also voiced their grievances about the unpleasant odor permeating their accommodations. There was a noticeable leak in the bathroom of my room, with water incessantly dripping into the bathtub. Understandably, this rendered the tub unusable, detracting from the overall comfort and convenience of the space. On the first day of our stay, our room was inexplicably overlooked, and it remained unclean until I had to complain to front desk. However, the pinnacle of disappointment was reached when, on the morning of our departure following the wedding festivities, the hotel decided to conduct water maintenance without any prior warning. Imagine our shock upon returning from the celebration to find a note hastily taped to our door, informing us that water to all rooms would be shut off. This meant we were unable to shower, flush toilets, or even perform basic hygiene tasks like brushing our teeth before our flight home. To add insult to injury, the hotel failed to provide any alternative solutions or even basic amenities such as extra water bottles. Despite voicing our concerns to the front desk, the response was wholly inadequate. Their (feeble) attempt at appeasement was to offer not charging for items from the mini-bar. When I requested to speak with the manager, I was informed she was unavailable and promised a callback that never materialized. It's evident that customer satisfaction is not a priority for this establishment. In summation, my experience was marred by a litany of issues ranging from subpar cleanliness and maintenance to gross negligence in guest communication and satisfaction.