Scopri il tuo soggiorno a Woodway

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Hotel pulito. Decente colazione. facile accesso ai ristoranti e agli shopping.

Ho prenotato questo posto sulla strada all'ultimo minuto. In genere quella formula è una catastrofe. Grazie a Dio siamo arrivati e siamo stati salutati da una signora molto piacevole, il suo nome è Smita. Quando lavoravo su crampi di gambe, Smita ci aspettava con un sorriso. Era la nostra prima buona esperienza qui. Rimarrei ancora se mi fosse promesso che ci controllerebbe. Una volta ho dovuto chiamare per cambiare un conto, era sulla palla. Questo ha detto ... Questo è un hotel più vecchio, ma è evidente che i proprietari si accertano che sia quanto più bello possibile. Nuovi dipinti, bagni puliti e pavimenti, molto pochi polveri sul quadro di immagine. (Sì, controllo) . C'erano alcune difetti cosmetici, ma solo cosmetici. La nostra stanza era pulita, il letto era grande. Il a/c funziona tranquillamente. La mia ultima ragione per dire grandi cose su questo posto? La mia moglie era chiaramente felice anche di questo. Intendevo farlo quando siamo nella zona Waco. Di solito le recensioni dicono ”Hai quello che paghi”. Non qui. Hai quello che ti aspetta per i tuoi soldi.

To explain, We had booked a reservation At the extended stay in Waco for February, 2022 for one night for a 2 bed, single room, for 4 adults, which we booked through groupon a week prior. We had confirmed the room with the hotel and upon getting there, the front desk receptionist hands us our key (His name is Walter) . When we get to our room, we see that it is a single bed room, so we immediately go back to the front desk and talk to the same man ( Walter) who check us in. After telling him that we have the wrong room, he begins to look on his computer and he says sorry, we’re fully booked and I asked “ do you have any bedrooms available?” And he says back to me “Do you want to look?!” And I said “I’m just asking”. The front desk man begins to make up a policy saying “if you’re not checked in after 6PM, its first-come-first-serve” and he said its in the fine print. We then looked at the fine print and it was no where in the document we signed that stated that nor on Groupon’s listing. He said they had 13 no shows that day and we’re still full booked. We then asked “what are we paying for a room for if we’re not even guaranteed a room and we’re just throwing our name in a hat and hope we get a room” he then said to us, YELLING “ I don’t care if y’all get a room, I don’t care if you sleep in the hallway, I don’t know you from Adam and Eve” and I respond, “you should care! This is terrible customer service” and then this man literally leaves the building and doesn’t come back. His co-worker came in and tried to assist us and said “sorry there’s nothing we can do, we can process a refund once Groupon contacts us” and said we’d have to call other hotels and did NOT HELP at all. While we’re calling other hotels, a group of girls come down on the elevator very angry and said “the room you just gave us has another man in it”. The female receptionist now helping us and them says to them “Oh, he was suppose to check out today but I guess he didn’t”. She begins to tell them that they gave their room away because of their “give-away policy after 6pm” and that they have zero rooms available. So she calls her manager (Val) and apparently another room opens up! these girls go to this room, they eventually come back and say “There’s another man in THAT room too”. There was also 2 other people people inline that I’m sure didn’t get rooms and 2 homeless people at the end of there first floor hallway sleeping with all their stuff and they were clearly on drugs tweaking, scratching, etc. We eventually left and had to book another hotel at 1 AM out of our own pocket. We have NEVER been treated with so much disrespect, incivility, contempt and carelessness. There was ZERO security and people staying in rooms they’re not suppose to and people walking In on other people. so many people were screwed that night and not in a good way. We still haven’t received any refund and credit.

Had to stay here for the night for work. Never been to Waco. The hotel was a nice hotel for a one night stay. Rooms clean, breakfast good. But what I really enjoyed was Maria at the front desk. She was very sweet and gave me recommendations for dinner and made sure I knew how to get there and checked on me to see how it was. She made jokes with me and made me laugh. She was just a very generally happy person and so were the others I met. I go to a lot of places for work and they all bleed together but this place stood out because of Maria and team.

Al di là di alta velocità, è molto conveniente guidare. Vicino a una stanza ad alta velocità, il suono è relativamente basso, si consiglia di non avvicinarsi ad alta velocità quando si ferma.Si consiglia di preparare l'orecchio in anticipo.

Firstly let me say that all the staff were exceptionally nice during our 17 night stay and very helpful when required. Our main problem was that our room was not serviced regularly . We were eventually told that the rooms are not serviced until the 8th day ! (so if you stay for a week it will never be cleaned). As it happened we did not get a full service until day 12. This meant we had to collect our rubbish and towels and take them to reception for replacement.(on the 8th day we got a 'refresh' which did not mean a clean or vacuum) We were on holiday, spending a considerable amount of money to stay and were NOT TOLD WHEN WE BOOKED that this was company policy in such a long stay hotel. Being a clean and hygenic couple we had to buy cleaning products locally to keep our room in good order NOT what we expected to do on our holiday. I expect the excuse will be due to covid but by these dates covid was really not a problem locally and no one was masked up etc. We will have to look at other property on our next visit as this was extremely disappointing. As i said the staff were lovely but 'The Corporate ' must take the blame and review.