Scopri il tuo soggiorno a West Seneca

Questo hotel sta ristrutturando lentamente ogni piano. Ci sono stati assegnati al 5° piano, ma non abbiamo sentito alcun rumore da costruzione dal piano sottostante. Anche se la nuova costruzione nella nostra piccola suite studio era per lo più bello, lo hanno fatto a buon mercato. Le vecchie e scure gabbie di legno restano, che sembrano date. Anche nella zona di immersione. Il doccia non ha una porta scivolante. Quindi quando la porta inclinata si apre, si dirige verso il bagno, lontano dall'altra parete, dove si trovano gli angoli di tovagliolo. Disegno stupido! Parlando del doccia, sembrava che avessero comprato il tipo più economico di doccia portata a mano che potessero. Il cordone è di plastica dura, molto rigido, in modo che si possa quasi impostare la direzione di altezza e di spray acqua che si desidera. Il fatto di docciarla durante le 6 di mattina era un'idea. Per qualche motivo, questo hotel ha poche piccole suite con mattresse re. Così ci siamo bloccati con una regina, quando ci abituiamo a un re a casa. Ancora una volta, dopo la 4a notte del 6, che è diventato “vecchio”, e ha reso difficile il sonno di buona notte per ottenere. La colazione era così stanca e sgustosa come nella maggior parte dei buffet dell’hotel incluso. Non ci aspettiamo di meglio da molti luoghi in questo momento. La Tempo di felicità che abbiamo assistito ha fornito una birra e un vino cattivi. Mi dispiace, sembrano così negativi, ma non erano buoni. Nel lato luminoso, la gente del divano era sempre molto amichevole e professionale. Specialmente una notte quando ho avuto un incidente e sono caduto nel parcheggio. La donna al desk era molto utile a me e mio marito. Un'altra cosa piacevole è la posizione di questo hotel, che è vicino a molti tipi di affari. Soprattutto il grande supermercato di Wegman.

Abbiamo avuto un momento spettacolare, le tolette sono state portate nella piscina quando eravamo nella piscina. Quando abbiamo preso la carta per entrare in una stanza pulita, non ci avrebbe lasciato, quindi l'ho presa. Una signora ha sbattuto la carta e poi ha lavorato su di essa. e abbiamo visto due deer proprio fuori dal nostro hotel ❤️ A ++++

We were there during the Buffalo Blizzard 2022. The entire staff was extremely accommodating. The hotel was full with regular guests, families and dozens of power workers. In addition, many, many people came in because they were stranded on various roads. The staff did everything possible to make sure people were warm, comfortable and had food available. They even contacted area businesses to obtain drop off lunches and dinners for guests. Hours were spent clearing out the parking areas with a snow blower so guests could eventually leave. We would recommend this hotel to anyone travelling in the Buffalo area.

L'hotel è confortevole e igienico. C'è un buffet cinese in 19 minuti. Questo porta grande comodità per i cinesi che viaggiano.

We paid about $530 for 2 nights in this hotel in Buffalo, NY. One should be able to expect a decent room for such a price. Although the staff were friendly enough, our room was quite gross. MANY stains on the wall to wall carpet. The curtain was ripped and stained. There was mold in the shower and there was a problem with the sink drain. I fear what an infrared light would show in this room. The breakfast was fair. Coffee was mediocre - too strong with funny taste. Rather than including the wifi password with your keys on the little card, you had to ask. The first night, we called the front desk to complain and were told they would “check into it” and then they never got back to us. Quite honestly, I have NO IDEA how the rating for this place is as high as it is. LOOK ELSEWHERE!

THE WORST EXPERIENCE EVER, VERY FILTHY HOTEL, we reserved 2 rooms for 3 nights; after a very long day of delayed planes we arrived, thinking we are going to relax & sleep. But was not like that at all; room #1 (room 201)was not clean and smells nasty like smoke & dirty at the same time, i request to change room and the desk person (VERY RUDE GUY) told me, he personally inspect that room and it was fine, i insisted and I was changed to another room (room 220), when i open the bed, look obvious that those sheets were not clean, there were long black hairs int he bed, (i am blonde, so they were not mine), i requested to change the room again , and the from desk guy said there were not more rooms available, so i ask for CLEAN, set of sheets, he said will send you somebody in the morning, i had to fight to get those that night to sleep. My friend on bedroom # 2 (room 202) has smell as CLOROX (at least), but the toilet was running water the whole night, we complain again, and the guy at front desk said he will send somebody in the morning to fix it. I told him that we want to cancel that reservation and want our money back, HE SAID THESE ARE NOT REFUNDABLE. I felt ROBBED, I went to the room and started calling Wyndham but, it was already past midnight, so i had to wait until the morning to call again. In the morning when I called, Wyndham accepted to cancel our reservation, however, we were charged for that 'NIGHTMARE NIGHT” we spend there, we only were refunded for the 2 coming nigths, that we did not used. Of course we packed & left. I have pictures to show all of it, old vomit in the front door, welcome mat dirty, big stains in the lobby couchs, floor dirty spots, elevator looks as never was clean or mop or vacummed, hallway carpets smelly and full of stains ETC, ETC, ETC, there are too many things to mentionof course we did not have breakfast since the place was also dirty (unsanitary). If the health department of NY go there for an inspection, for sure that hotel should be CLOSED. The only good thing I have to mention that the lady in the front desk (in the morning) was very kind and helpful.

We called the front desk and Assistant GM Tiffany Melendez(tmelendez@buffalolodging) first told us that the whirlpool will work once it is filled with water. It did not work then we called again, she now tells us that all the jets are non-functional and it is the case in all the Deluxe rooms. We told her that the website does not say that the whirlpool is non functional, this is a clear case of false advertisement. She now told us that all the jet's bathtubs are due for a renovation. We requested her for a refund because they had charged us for the King Bed Deluxe Room with Whirlpool, which we never got. Moreover, the Assistant GM kept telling us new reasons for not having the jets working, when we asked for an email to write to she gave us her own email ID. I would expect some professionalism and empathy from the staff of Hilton.

Great support from the staff. Our son got food poisoning from a restaurant on our way to Buffalo. After throwing up in bed at 3 am they brought us a change of sheets. The following morning they were kind enough to give us some saltines, and when he was feeling well enough for our outing they lent us a trash can with extra bags just in case. We felt like the staff went above and beyond in this situation. The room was clean, they had a sharps disposal for a medicine I had to take, there was minimal airport noise. We liked that there was coffee and hot cocoa 24 hrs a day in the lobby, and cookies in the afternoon. I also loved that the bathroom had ample sized drawers to hold our toiletries. My only negative feedback was that the breakdown, while comprehensive, was a bit bland and cold despite being in warming trays. We would definitely recommend a stay here.