Scopri il tuo soggiorno a West Dundee

the staff here was beyond amazing and accommodating! The rooms were very clean and comfortable. I'd stay here again. There is a delicious dinner right in front within walking distance that we also went to.

There were always some kind of issues with our stay. From the moment we checked in our keys didn’t work. I know not to leave my key next to my phone or keys or wallet and I did just that. As soon as I left the hotel every time I came back I needed to get a new key. At one point the general manager almost refused to give me a new key because I didn’t have my other key to the room. I told her I can’t get my key from my boyfriend because he was at work (6:15am) and I needed to get ready for my work. She continued to tell me she can’t give me a new key because I needed both keys- thus meaning i would’ve needed to drive to my boyfriend work to get his key come back give her both keys. Meaning again I would be late to my business and have to not open my store. Along with that we had a fridge that didn’t work. We spend over $150 in groceries. I turned up the temp to get colder in the fridge as well as keeping thing away from the bottom of the freezer so that there was circulation to get into the fridge. I didn’t open the fridge after I put the groceries in and waited a 2/3 days before opening it again. All my food was spoiled and I had to throw it away. To me it’s completely unexplainable to move people into their new home for a month with a broken fridge that they had to have known about as I know the room gets check before we are to move into the room. Lastly: my family and I wanted to use the oven yet it was bolted together meaning it wouldn’t opened. We called for the maintenance guy to come and fix the issue when he came and say his first response was “oh yeah it doesn’t work.” I don’t even know where to wrap my brain around the fact you would put a BROKEN oven in a room !! I’m absolutely confused on why someone would think that acceptable when everything should be working in the room when moved in from the get go. There were towels and bowls in our room from im assuming people who stay there before us. I don’t even know where to begin on how disappointing and gross that is. My stay here was very disappointing as these are things that yes are super easy to be fixed but they should’ve have been fixed way before we even moved in. I waisted my money on this stay. I wasted my money on food that I needed. And I wasted my time going back and forth with the general manger about the keys which again she almost refused to give me. I expect something to be done as this was all in all very upsetting. I do have pictures of all these issues if needed with proof as I have saved them because I showed these to family and friends and told them not to stay here.

Tutto era meraviglioso. Il personale del desk front era amico e accogliente. Aveva una bella pantella accanto al desk front. La stanza era pulita e tutto funzionava bene. L'hotel era tranquillo e i piani erano duri. È stato anche conveniente poter prendere un ordine da Bennigan che è legato all'hotel. Non ho avuto colazione, quindi non posso commentare la qualità di questo, ma hanno una grande area di colazione. Ho una suite da 2 camere per un buon prezzo e ne avrei sicuramente una nuova la prossima volta che passo la notte a Elgin.

Rimasi qui per cinque giorni e trovai il letto comodo, la stanza pulita e il buon AC, usai il piccolo frigo e la microonde, e non mi mancava mai il tubo mentre facevo la doccia. Ha un po'di caffè in camera, e hanno la sala da pranzo, ma l'ho usata solo per prendere un muffin o una tazza di caffè nel passato. Era un po' rumoroso il fine settimana, ma bello e tranquillo per il resto della settimana. La vista del muro di lama della chiesa accanto a noi lo fece così che mi sentivo libero di aprire più le mie tende, e usava anche la lavanderia, e il desk era felice di cambiare.

Purtroppo troppo vecchio per mantenere l'hotel.