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Unfortunately came to Greenville for a Funeral. (Already a sad situation) Booked directly thru Tru By Hilton Website. Got to Check in Desk and there's 3 other guests standing around on their phones. I get to the desk and Lo & Behold.... There are NO More Rooms available. All of us standing there in the same predicament. And not because of some issue... but simply because they OVERBOOKED the HOTEL. By a LOT! The clerk was nice about it, HOWEVER, since last minute... I had to figure something out...called around like everyone else, and had to book a MORE EXPENSIVE motel much FURTHER away. In the midst of everything taking so long to get resolved, I missed the family dinner for the ”pre-funeral”. Because I believe in FIXING Your MISTAKES, I Tried to let the hotel resolve it properly, hence why this review is so far AFTER the fact. The clerk told me to call the Manager. After a few MONTHS of trying to get in touch with the manager, emails, voicemails, lefts Notes for her thru Staff, I finally spoke to Tequila Davis, the self-proclaimed Front Desk Manager. (Months) In which She LIED and tried to cover the entire thing up. She stated I was a NO-SHOW to the booking, a LIE. She then changed her story and said they tried to call me and email me stating that they MOVED my reservation to the Hampton Inn Greenville, another LIE. Confirmed later by the GM who said they don't have that ability. I even pulled my phone records from Verizon JUST TO PROVE Her wrong. Even had her verify which emails were sent out, showing the reservation was never moved. She offered NOTHING in response to the inconvenience as they refunded me for the 1 night stay. (SEVERAL DAYS LATER) Just glad I had the money to even book somewhere else. After me stating, so there's NOTHING you are willing to do to resolve this situation with me, she stated No, but will have the GM call me back. After MORE waiting and back and forth... WEEKS.... I decided to take this up with Hilton ”Corporate” and file a complaint. The same day, they had the General Manager, Shante Hill, contact me. She offered me ”enough points for a 1 night stay.” Mind you, this is Several MONTHS AFTER this all transpired, Several attempt to contact them, Several Calls, Several Emails & Lies & Cover Ups. So on the phone, I politely stated.... 1 Night Stay after all of this!? Tequila being rude, and lying on me....and you're offering 1 Night... which is really the FIRST night I should've had in the 1st place... I said... you could at least make it enough points for TWO Nights. She apologized for the inconvenience and stated she will have to ask Upper Corporate Management if she is able to do that. After Several MORE WEEKS of communication efforts on my part, I called back, to no avail, hoping to find out if they approved the 2nd night. I FINALLY was able to get her on the phone and she stated they will send me a 1-night certificate in the mail. SMH. So here we are.... From Sep 2023 till Jan

Il mio primo soggiorno era inferiore alla media, ma mi sono fermato qui un paio di settimane dopo. Il personale del desk front era buono. La stanza, tuttavia, non era così buona. Non poteva spegnere la lampada costruita in cima al guardaroba, quindi dovevo tirarla fuori dal muro e smontarla. La TV non aveva canali disponibili, doveva rimettere in funzione e fare una ricerca di canali. Finora, solo le prime questioni del mondo. La mattina dopo ho scoperto che non c'era sapone o lavaggio corporeo, solo shampoo. Inoltre, non potevi cambiare il flusso d’acqua dal tubo al doccia, la valvola di trazione era bloccata, era un bel momento, finalmente la valvola si apriva in parte, così potevo lavare e lavare lentamente. Poi al colazione erano fuori di caffè, uova, farina di ovini e uva di uve, anche se avevano in magazzino i frutti di frutta sani e nutrienti. E' evidente che la squadra di costruzione che lavorava sulla rigenerazione dell'hotel (ho detto che stavano facendo la rigenerazione?) era stata invitata a mangiare e pulire la zona di colazione. Penso di aver finalmente imparato la mia lezione.

Questo hotel ha camere da fumare, ma la stanza non fumatori che ero in era molto pulita e non ho mai profumi di fumo. Il personale è molto bello e è stato un bel giorno tranquillo. Il letto era pulito e confortevole. Se passassi attraverso l'area, rimarrei lì. Assicurati di visitare il museo Jim Henson.