Scopri il tuo soggiorno a Van Horn

Arrived from a long, hot, 6 hour drive from San Antonio. We had reserved a king suite. Upon check -in we were told the elevator was out of order and we would have to use the stairs. There are 3 of us, one with a disability and one over 70 years old. Climbing stairs was not an option, let alone lugging all of our belongings with us. We were able to get a room on the first floor, but there are no suites on the first floor. You are unable to access the ice machine freely, and factoring in the current heat is insane. I requested a discount for the smaller room and the front desk did t k ow how to make that happen and she was unable to get ahold of anyone to authorize the discount or credit. I do have to compliment the young woman working the front desk. She was very pleasant and did her best to make things work for us. She deserves to be noticed for that, but we still would like to be compensated for the smaller room. It would be nice that when you make a reservation you are notified of the broken elevator, lack of access to the ice machine, and any other issues. I have been unable to find contact information for the GM from my quick search before we get some sleep. We would truly appreciate to be contacted and compensated. Thank uou.

Nice & clean NEW hotel w comfortable beds/pillows. Pet friendly, safe place to stay in the middle of nowhere after a very long drive; def stay here again. Kudos to Patricia at the front desk; she was very efficient, welcoming & friendly. PROs: Extremely clean; no carpet/drapes in room keeps it smell free; double queen room with ample space & small fridge; no closet but multiple hooks/shelves & long multipurpose desk/suitcase area; smart, large screen TV with interface to stream; shampoo, conditioner, & body wash dispenser in shower; plenty of hoy water; free innovative grab & go, or stay and eat, b’fast area with wide assortment of b’fast foods, fruit & premade Jimmy Dean hot sandwiches; pet friendly with ample ‘rocky’ areas w/ shrubs; extremely well light, safe parking lot/area. CONS: #1 The bathroom night light turns on the VERY BRIGHT light when you approach the bathroom…may wake light sensitive sleepers up. Luckily I had an eye mask.IHG should replace these or cover them up w duct tape. #2 The pet relief area w green plastic turf was full of poop…bad on the owners for not picking it up. Only one bag dispenser & it was out of bags. Area is shared with Holiday Inn Express next door. Luckily there were landscaped ‘rocky’ areas for pets to use but management should ensure ample bags are readily available for those who should, but may not, have them, & add more trash receptacles. #3 Freight trains run through Van Horn so bring your ear plugs. Otherwise, the hotel was relatively quiet considering it was full. #4 Ice machine was on first floor but that kept the upper floors quiet.

Friendly, prompt, professional staff. Military and service animal friendly. Large, spacious rooms. Cozy beds with soft pillows. Clean towels and linen. Cold AC. Wonderful breakfast of Belgium waffles, yogurt, fruit, coffee, and orange juice.