Scopri il tuo soggiorno a Sunriver

We have rented homes from Sunriver Resort for years. My family lives close so it is a nice place to stay while visiting. Every June we rent a house and have a moms weekend away as well. It is an expensive place to stay, but doable with time to save. We have a family member with a seasonal job there and we were able to use the friends and family code to stay a few weeks ago (first time we could ever use it) so we decided to go since it was more affordable for us (50% discount). Our family member had their last day earlier in the week from our arrival and so the code was not honored. We do not run our own business this way with seasonal employees, but we can understand the policy. The problem was that they then charged us a nightly rate that was way over the price when we booked and way higher than anything showing on their current online calendar. I called the director of guest relations, Scott Orman to discuss honoring the price that was stated when we booked ($306) or at least closer to the prices that were being shown (highest being $326). The price was a big shock to us, paying over $1000 for 2 nights in a condo. It was a very stressful bill for us at the time. I have never been treated so poorly by someone who is supposed to be a professional person in my life. I was actually shocked at Scott Orman’s tone/voice level and lack of care or concern for his customers. At one point I asked to speak to someone else because of how disrespectful he was being. He told me that he was “the director of guest relations, so I had reached the top of the ladder and that he treats all of his customers that way”. The conversation ended with him hanging up on me. We will not be returning to a place that treats people this way and we will no longer be sending friends and our guests to them.

We stayed here while passing through the area on a road trip through the Pacific North West. Bend is a nice town and this was a great place to stay. It’s on the southern side of Bend and is only 10 minutes from Lava Lands Visitor Center. Hotel room was big and very clean. Would stay here again.

Stayed here for 1 night for a concert at Hayden Homes Amphitheater. We rode bikes from the hotel to the concert, making it an ideal location! Staff was friendly and welcoming! Our room was really nice. Feels like a new hotel and will be our go-to for all future stays in downtown Bend. Absolutely recommend staying here!

Abbiamo scelto le TownePlace Suites per il nostro breve viaggio sciistico a febbraio vicino a Mt Bachelor. Questo alloggio ci ha adattato perfettamente; ci rimarremmo ancora lì se ritorniamo a sci. La posizione è ideale. Sì, è in una strada occupata, ma questa è la strada diretta che conduce a Mt Bachelor. Avevamo una stanza di fronte a Century Drive piuttosto che di fronte al parcheggio, e solo un po' di rumore stradale è passato. Mentre non c'era alcuna struttura di sci sul posto, abbiamo trovato che la nostra sciazione era molto bella sotto il letto. Abbiamo ricevuto un aggiornamento complimentare per un Re che è stato apprezzato (e adatto a più sci!) La suite ha una grande chiusura con due porte separate – una porta nell'ingresso e una porta nel bagno. Questa è stata una buona opzione per appendere tutti i nostri attrezzi da sci bagnati.Usiamo la zona della cucina e apprezzammo il grande frigo e microonde. Usavamo il topo della scatola una volta (solo uno dei due bruciatori lavorava, quindi ho presentato un rapporto di servizio quando siamo partiti) usavamo il tubo caldo tre volte durante il nostro soggiorno, l'acqua era calda, ci erano serviti grandi asciugamani, e l'aria invernale era un bel contrasto. La piscina e il tubo caldo erano coperti di neve più tardi nel nostro soggiorno, quindi non l'abbiamo usata di nuovo. C'era un sacco di costruzione interna in corso, ma come abbiamo fatto tutto il giorno, raramente abbiamo sentito nulla. Le forniture sono posizionate nel parcheggio che utilizza un paio di spazi. Il personale è stato utile e piacevole. Il personale per la colazione è stato efficiente e amichevole – grande modo per iniziare il giorno. Le opzioni per la colazione sono numerose. (Ho aggiunto foto.) Ho trovato molte opzioni sani come uova scrambled o uova cucinate dure, formaggi, diversi tipi di yogurt, frutta fresca, e farina di avena. Ero particolarmente lieto degli additivi per la farina di avena e di solito scelto noci, frutta, e altro ancora. Ci sono state altre opzioni calde che non avevo.

I was coming to a concert at the local amphitheater and called for an early check in. I panicked when my reservation could not be found. Whitney at the front desk was very professional courteous even though I was upset. She worked with me to find my reservation and arranged for the early check in. Once at the hotel and checked in...she called to make sure I was happy with my room and everything was okay. Thank you Whitney for being so nice when I was not quite as professional with you.