Scopri il tuo soggiorno a Stephens City

We used IHG points for a one night stay at this hotel. We have stayed at numerous Holiday Inn Express hotels, and this one was by far the worst. The lobby was messy and the floors looked dirty. We were told not to use the side door because it was not working well - which was true - it could not be locked because part of the jamb was broken off. We were given a first floor room. On opening the door, the room had an odor and the tile floor looked dirty - I wondered if the room had been cleaned. On closer inspection, the floor was chipped and stained but didn't have debris on it. The towels were fresh and the bathroom was in order, but the tub had mildew around the caulk and a large stain in the tub. There is very little lighting in these rooms - only one light by the door, lamps on the wall by the bed and one light on the desk. The next morning, my husband went to the lobby early for breakfast, which was overcooked eggs and sausage. He overheard the breakfast attendant tell another staff member that she was ”still throwing up”. I had breakfast elsewhere. When we left, there was no one at the desk to resolve credit card charges that should not have been made - the room was free on IHG points. Usually a small charge is made, then removed before checkout. We wondered if we were given a bad room because it was on points - not our experience on other stays. This hotel is in poor repair, not very clean and understaffed.

The stay occurred over the Memorial Day weekend. I can't say enough about the lady that fixes the breakfast. It is amazing to see her detail to cleanliness and presentation, plus, she makes breakfast that is out of this world. I hope they never lose her! Saturday's breakfast was real scrabbled eggs, bacon and potatoes. Sunday's was scrabbled eggs, sausage, homemade biscuits and sausage gravy! Amazing! Monday, Memorial Day, was scrabbled eggs, rosemary potatoes (which were delicious), and bacon. I would pay to eat the breakfast she puts out. The coffee was hot, the juice bar was always full, and the waffle irons were ready for anyone who wanted a waffle. Thank you for paying attention to all those details. The hotel was clean and quiet!

The Holiday Inn - Winchester SE-Historic Gateway turned out to be a perfect and surprising sweet stopover. It was a long day's drive to get there but Marie greeted us with a big smile and wholeheartedly welcomed our kitty as well. :) It was a very nice Holiday Inn and the room was clean and relaxing. Breakfast was the ”icing on the cake” and it was because of Brandy who was our server. A terrific disposition and jovial personality on an early Monday morning. The food was delicious, as well. Clearly - an overall nice stay at this hotel and we highly recommend it.

Il personale del desk front era molto gentile e ci ha accolti immediatamente e ci ha controllati rapidamente. Hotel pulito e tranquillo. Le strutture erano sorprendenti soprattutto la nostra camera con il tubo jacuZzi. Il colazione era anche delizioso e soddisfacente. Abbiamo avuto un tempo sorprendente e sicuramente torneremo a rimanere.