Scopri il tuo soggiorno a Shelby

I gave a very good for the rating instead of an excellent not saying the hotel was bad. I slept good, the room was clean and when I got into my first room, I noticed I had one bed and needed double beds. I went downstairs and spoke with Verna, she was quick to assist and helped me by allowing me to change into a room with a double bed. She met me up at the room I was leaving just to QC it which was the right thing to do. I got in my new room and was good. I one issue I had was, when I called in to make a reservation, a young man was taking my call. I asked about discounts and he told me, I said great, I chose the Military discount although I had points, I wanted to save those. I told the guy I wanted to reserve a room so he ask me which credit card, I gave him the credit card and he said after he told me the amount ”You have a certain amount to cover any deposits”, I say cool, I got it. I said, one I come in, I will use another form of payment to pay for it. He again said ”You will need to make sure you have enough on the card to cover the room.” I started laughing and said, Sir, I have enough on my card to cover the room. He said, I'm just doing my job. I stated I understand that, however, when you first said I will have to have enough on my card to cover the room and anything else, that was fine. But when he said it a second time, it sound like he was insinuating I didn't have what was need on my card. I did not like that at all, however, I still stayed there and used my card I reserved the room with to pay for it. I feel customer service is very important and the words used is equally important. Like I stated, the hotel was great, very clean and even the breakfast was good. I just had a problem with the issue of how the rep went about handling my call. When checking out Verna ask me how was my stay and I told her great and she was very kind and polite. This is the reason I did not give the hotel a bad rating because it wasn't bad, just the rep on how he handled it.

I stayed in room 209 on 1/11. I woke up at midnight feeling something crawling on my neck. I brushed it off and turned on light to see a little ”beetle”. I pulled back covers to find a total of 6 on my pillow and sheets! I felt sick knowing what they must be. I immediately called the front desk and told them to come upstairs. I slid the mattress away from the headboard to discover a full INFESTATION of bed bugs on the bed skirt in all sizes and life stages! By the time the desk clerk got to my room I was grabbing my stuff to leave. She offered me another room and I declined. I immediately put all my belongings in trash bags that she provided to me and told her I expect a refund. She told me the manager would call in the morning. At 1pm on 1/12 no one had reached out to me so I called and was told the manager was in a meeting. At around 4pm I received a phone call and apology for ”you having to move to another hotel in the middle of the night” from the assistant manager. He said pest control was coming the next day to investigate and he would ”keep me updated.” I asked him if he went to my room and he said, ”Yes, but I can't tell what I'm looking at.” I said YOU'RE LOOKING AT BED BUGS! I then told him I was really surprised the manager didn't call me for something as serious as this and he said, ”I can ask the manager to call you if you'd like.” I told him NO I shouldn't have to ask for that phone call. I still haven't received an update on their findings, eventhough there is no mistaking what is in these pictures. Also, I thought I got off lucky with only 1 bite on my face that night. NOPE! 5 days later 11 itchy bites have shown up on my neck, right arm, and right breast. I was really scared that even after washing and drying everything straight from the sealed bags, I had brought some home until I googled and found out bites can take from a few days to 2 weeks to appear. I'll never get over the feelings of filth and disgust waking up to bugs crawling all over you and feeding off of you! It's sickening. I have included all the pictures but I know it can sometimes take a lot longer for them to be approved.