Scopri il tuo soggiorno a Scottsdale

La stanza era meravigliosa. Il patio era molto privato. La mia fidanzata si è davvero divertita di poter fumare un sigaretto sul patio piuttosto che andare in una zona di fumo. Il letto era grande, ma le mutandine erano meravigliose. Il servizio del valletto era grande e estremamente amichevole.

Le camere sono belle e spaziali, ma la politica di lunga soggiorno che ci fu resa inconsci quando ci prenotammo qui era negativa e così il mio ragazzo e io non ero sicuro se ci fermiamo ancora qui.

We stayed here for six nights in early October as part of a vacation to Arizona where we saw the Arizona Cardinals-Cincinnati Bengals NFL game and also took a day trip to see the Grand Canyon/Sedona/Oak Creek Canyon. This hotel — and the staff — might have been the best we've encountered on a U.S. vacation. The pool was big and wonderfully refreshing (highs were 97-99 degrees while we were there), and plenty of towels were available at the pool every day. There was a restroom next to the pool (we've stayed at places where this isn't the case, and it's incredibly inconvenient). The hot tub and fitness center were near the pool and looked nice, but we didn't use either. Our suite was big and the balcony was nice, everything worked like it was supposed to. We only ate breakfast at Agave, the on-site restaurant, but the Huevos Rancheros was beyond amazing. Hashim was our server all 3 times we ate there, and he was terrific; friendly, helpful, and went above and beyond repeatedly with his service and kindness. Ditto Jim driving the shuttle, and Dominick working the front desk when we checked in and driving the shuttle. They offer free shuttle rides (though you should tip) anywhere within a 5-mile radius. As is custom for my wife and I, we went to a grocery store nearby when we arrived to stock up on drinks, snacks, etc. Jim helped bring the groceries up to our third-floor room, and he and Dominick offered plenty of tips and helped whenever possible. We are Marriott Bonvoy members, and that came in especially handy on this trip. In addition to using points to pay for the stay (we still had to pay sales tax & a daily resort fee), we received a daily $30 restaurant credit & free bottled water whenever we wanted it. The landscaping was solid (plenty of palm trees, which I love) and cactus plants throughout. The setting, with the McDowell Mountains to the east and TPC Scottsdale right next door, was good as well. There really isn't anywhere you can go (restaurants, shopping, etc.) within walking distance, so either rely on the shuttle, drive and pay the $20/day parking fee (we opted not to) or Uber/Lyft everywhere. The parking fee kinda stinks because the location really doesn't call for it unless TPC is hosting an event. Finally, housekeeping was really, really good (daily service, which is increasingly rare) and the rooms, furniture, and bedding were all clean and in good shape. Just an incredible experience from start to finish. When/if we have reason to visit the area again, we'll definitely stay here, and I'd highly recommend this place to anyone staying the Phoenix area for any reason.

Quando siamo arrivati al tuo hotel alle 17:00, siamo stati messi in una stanza che ha guardato il tetto con i venti di riscaldamento e raffreddamento. Sono sceso a chiedere un'altra stanza, e mi hanno dato una stanza che ha guardato il parcheggio. La stanza era come un motel 6. Sono stato molto deluso, soprattutto per quello che abbiamo pagato per la stanza, soprattutto a Scottsdale. La mattina dopo sono andato a colazione e ho scoperto che dovevo pagare $10.00 per un colazione continentale o $17.00 per un deluxe colazione. Ho scelto il deluxe. Tutti quelli che hanno ordinato il deluxe colazione hanno servito caffè, succo d’arancia, ecc. I camerieri hanno riempito le tazze di caffè. Non sono mai venuti a me e mi hanno chiesto se volessi avere più sapone. Mi sentivo come un cittadino di seconda classe. Mio marito ha dovuto fare una procedura alla Digestive Health Clinic lungo la strada. Ecco perché abbiamo scelto il vostro hotel. Sono così deluso a Hilton. Abbiamo sempre avuto esperienze meravigliose con loro. Non il suo tempo.

I recently stayed in one of the Villas and checked out on April 29. We were three friends traveling together, celebrating my birthday, I was very disappointed. The hotel was very understaffed. I had a few bad experiences with one employee, whose name was Christina. The first time, my friends and I ordered lunch at the pool bar. We were given a number that clipped onto the table. The number was not facing out directly, but on a slight angle. Christina came up to us with a plate of food, that was not ours, and in a nasty tone said, ”How can I see the number if it's not facing me”. After we finished lunch, my two friends went to the bar to settle the bill. They were standing there waiting to pay the bill and Christina was just ignoring them. Then my friend, Larisa, said something like “can I pay?” and Christina just kind of looked at her and rolled her eyes and said you should’ve said what you wanted. Then Larisa asked her why she had an attitude, and Christina got very defensive and said, ”I do not have an attitude, you have an attitude.” And Larisa reminded her of what happened at the table with the number and that you should never argue with customers, but she was still very defensive. And then after a while, just said she was sick. When we were at the pool, we noticed that all of the cabanas were unoccupied. We called the number that was on a chain and asked what the cost was. We were told by Margaret that it was $200.00. We offered $100, and Margaret said ”We would never accept that amount.” The next time we had a run in with Christina was while my friend and I were waiting at the Starbucks counter for at least 10 minutes. Christina walked past us several times and not once asked if we could be helped. I finally asked if we could place an order, and she responded in a very nasty tone, ”You have to wait in line.” We then stood in line and placed our order. I ordered a Grande Americano. She made a tall Americano. I told her the order was wrong, and she proceeded to argue with me ”That is what you ordered”. She changed the coffee to a Grande, and we sat at a high-top table to eat. While sitting at the table, we noticed that the food and beverage manager passed us, so we stopped him to tell him of our experience. Jeff told us that Christina was on our way out, and at her last review she was disciplined due to her attitude. I also mentioned to Jeff that we offered $100 for a cabana rental and Margaret said no. He told us he would buy a round of drinks at the pool bar and offered us a cabana on Sunday. When we went to speak to Jeff on Sunday to get a cabana, he first told us to take any one. Then he said ”No, they are sold, take number 4”. Well Jeff lied to us. No other cabana was occupied that day. Several employees did stand out though with exceptional service. Will who worked at the front desk. Justin at the pool bar; always polite and with a smile on his face, no matter how crappy his

Ottimo hotel. C'era un problema con la macchina della scheda, quindi non potevano fare le nostre chiavi. Tuttavia, il personale venne a aprire la porta per noi ogni volta con un sorriso. Anche se il tempo di checkout è 11am il personale ci ha permesso di rimanere fino alle 12:30. Anche se non è un resort, ha un ambiente di resort (non ha alcuna tassa di resort!)

*BUYER BEWARE* We have waited YEARS to make the time for a staycation and This is as DISAPPOINTING as it gets. EVERYTHING is an unfortunate GIANT cash grab, filled with add ons and add ons and more add ons. Just when you think you have a handle on one thing, there is a cost for another thing. If you pay or something that is out of service, there is no refund, just a credit to do something again. There is no customer service, just a hand out asking you for more money, everywhere you look. You have to pay for EVERYTHING, from parking (even if you don't have a car and take an uber). Their mobile order wasn't working, and you can't call guest services to order food, so after trying to order food on the app for an hour, and calling down to guest services, we had to walk all the way back to their food court to order crap expensive pizza and wait another thirty minutes. This is NOT the best way to ensure a kid friendly experience. We were sold the WOLF PASS. It's $70 and was supposed to include pretty much everything with no additional charges. What they don't tell you is half the attractions are either down, or time sensitive. We bought it mainly for the Magiquest and Rope course. The rope course was closed and no refunds were offered or allowed, and the person who they had to explain Magiques was brand new and had no idea how to explain how anything worked, all he knew was that it was an ADDITIONAL $25 to start it, AND ANOTHER $20 for a good wand, not the crap wooden wand. We saw physical fights in the lines for the water slides, and the most frustrating part was their customer service robot ”Willow” reached out a dozen times and I explained our disappointment time and time again, and no resolution was ever offered. The simply don't care, they just want you money. Had I known this ahead of time, it might have been a more enjoyable experience, but we will never go back. We'll spend our hard earned money at the local waterparks that care about their neighbors and customers.