Scopri il tuo soggiorno a San Marcos

It looks like I haven’t had luck on my recent stays at Marriott properties even if I’m a Titanium Elite. Had a reservation at Residence Inn San Marcos last January 7th-8th. Tried to check in at 230PM but the room was not ready yet so told the front desk we will be back but it will be a late check in already as we were going to the hospital to visit our sick family member. We arrived at the hotel around 1120PM and checked in. Patrick, the front desk person checked us in but he did not recognize my titanium membership at all. I asked him what type of room was provided and he told me he cant say due to privacy thing. I wondered why he wouldnt tell me as there was no one there except me and my fam. I was not even asking the room number but room type if I was upgraded or not. When I explained what I wanted to know he said it waa 2 beds in the room. We went to the assigned room, 415, we noticed on the door that it was an accessible room as there was a sign for disabled and hearing impaired. We entered the room and it was spacious but not 2 beds as there was only a king sized bed and sofa bed. That was fine however there was a loud noisy banging noise inside the room and the room was vibrating too which was not good for sleeping. Also the door on the sink was broken and the scrub on the sink was dirty (see attached pictures). I did call the front desk and asked first about the room type and told him there was only one bed and he told me the 2nd bed was sofa bed. So that was ok. Then I reported the loud sound and the vibration and asked if we can be moved to a different room as clearly we wont be able to sleep on such conditions. So he checked and told me right away that we can just cancel the room and find another hotel and he wont charge us no fees or there is an available room but on a higher type level but we need to pay additional $100 to move. I told him I was a Titanium elite and that the room is defective thus he should offer to move us on another room without any fees as it is the hotel’s fault. I asked him if there were other rooms even if not a suite or a downgrade, one where we can just sleep as we were already tired and stressed but he clearly told me none and that we need to pay extra $100 so he can move us. I asked him if he can go up on the room and check what I was complaining about so that he would know I’m not lying but he told me right away he cant do so as he was the only person there and there was no maintenance. He didnt want to go up at all to check and he just said we can just check out and he wont charge us. I asked for the manager and was told there was no one that night so I can just ask in the morning. I told him that was not right so I called Bonvoy customer service to see if they can help. The customer rep called him and the rep called me back and was told there was an available room but only a studio room with 1 king bed and no sofa bed so we won’t fit. I was surprised to hear that as Patrick never mentioned

La stanza è buona. Ci sono negozi intorno a cui mangiare, ma ci vuole mezz'ora per mangiare cinese.

Very convenient, breakfast was great. Overall good stay, thank you!

Soggiorno molto piacevole ottimo personale ottime camere?

Molto nuovo hotel, molto pulito, la cucina è troppo conveniente, il servizio dell'hotel è molto attento, e le cose intorno sono molto conveniente, il prezzo è pratico, l'hotel tesoro è stato prenotato di nuovo.

Ottimo, soddisfatto.Il soggiorno complessivo è soddisfatto, gli amici raccomandano l'hotel prenotato, e la prossima volta viaggiare prenderà in considerazione l'hotel.La comunicazione è anche molto buona e molto soddisfacente.

Ottime camere per il prezzo, ha tutto il necessario per un soggiorno.

La colazione è fantastica, la omeletta è fatta sul campo, e ci sono anche pinze, maffian, giogo, bego! La stanza è grande e pulita e confortevole!Il secondo piano ha lavanderia da bagno, e il primo piano ha caffè gratuito per usare! Ci sono molti posti di parcheggio gratuito!

Personale gentile. I miei bambini si sono divertiti.