Scopri il tuo soggiorno a San Marcos

Volevo solo ringraziare il personale e la manutenzione presso Residence Inn di Marriott San Marcos Las Posas Rd. per aver reso il nostro soggiorno libero dal problema 17 maggio - 22 maggio le camere erano pulite, senza rumore e molto comode per le nostre esigenze. Un particolare grazie alla manutenzione per agire su quella bassa coperta nel rm 413, è stato scoperto dal momento che siamo tornati in camera nostra! È un bel hotel con molte attrezzature e consiglierà molto per i futuri soggiorni. P.S Very Clean! Sara Martin-Lujan

People were nice & friendly. No noise in room. The breakfast was good. Rooms were clean. I would recommend this to friend & family. Got a nice up grade. Love the doorbell. Nice view. Nice & friendly staff. Full stock bathroom, with shampoo, conditioner, soap.

Stavo qui per due notti per partecipare a un matrimonio vicino. Il prezzo era bello. L'abbiamo trovato pulito e comodo. Il personale era grande. Amo il colazione gratuito, soprattutto le waffles! La sala fitness è piccola ma tutto ha funzionato. La posizione era sicura, la stazione di gas con bevande e liquori incredibili a pochi passi di distanza. Toni di ristoranti vicino. La cosa più grande da sapere è che è un hotel amico per cani, quindi c'è rumore dai cani in ogni giorno. Non ci ha disturbati, erano molto tranquilli per tutta la notte.

Prenotato l'hotel online. Una volta arrivato il servizio era veloce, smooth, e amichevole. Non ci sono denunce qui

Yes it’s new, yes it's clean, the employees are sweet but…… No Coffee! Sorry guys, but not having your permit to serve or even give the little coffee packets out to make in your room is not ok. They give you a pot but then you have to go to the grocery store and buy filers and grounds. So $15 later you can have a cup of joe in your room. It would also be nice to have a mirror located outside of the bathroom for multiple people to get dressed at one time. We also had no blow dryer in our room. (The front desk may have had them but luckily we had a travel size with us) One other detail they could attend to is to reverse the fridge door so that it opens towards the kitchen sink and not the entry door. In summary, it’s very basic with no-frills. I did like the rate.

Ottimo, soddisfatto.Il soggiorno complessivo è soddisfatto, gli amici raccomandano l'hotel prenotato, e la prossima volta viaggiare prenderà in considerazione l'hotel.La comunicazione è anche molto buona e molto soddisfacente.

The location is good it’s in the center of safari and Legoland. Affordable, our room is clean but my friend told me that her room is dirty with water melon seeds under the beds.

La colazione è fantastica, la omeletta è fatta sul campo, e ci sono anche pinze, maffian, giogo, bego! La stanza è grande e pulita e confortevole!Il secondo piano ha lavanderia da bagno, e il primo piano ha caffè gratuito per usare! Ci sono molti posti di parcheggio gratuito!

Personale gentile. I miei bambini si sono divertiti.

Me: Good Morning, I’m emailing to complain about your customer service. Your front office lady was extremely RUDE! We came in to check in early and said that out card had declined. Which was an issue on the banks end. Sherill said because that issue she could not give us our check in. That’s absolutely ridiculous! Your hotel should of contacted us immediately to find out about they payment. Sherill continue to argue with me. Very unprofessional and told me I was RUDE! You have all my information to contact me so I don’t understand what the issues was why you couldn’t pick up the phone or send me an email like the prior ones. Then Sherill said there was no one to contact me. That’s completely untrue because you have all my information. So she just lied to me. Holiday Inn: Thank you for your email. Let me first apologize for the inconvenience we might have caused you. We ask for the credit card to guarantee the reservation, and if the credit card we have on file does not work, the hotel has the right to cancel the reservation. I understand that when you came back the reservation was cancelled, however we have a room that we can check into but refused to take it. Due to the reservation being cancelled, you had to travel back home. I understand your situation and frustrations. At this point, all I can do is apologize for all the inconvenience, and also for the attitude of my front desk, and her customer service. I will make sure to talk to Sherill and reprimand her for her actions towards you. To show my sincerity, I will deposit 15,000 points to your IHG rewards account for the inconvenience we caused you. If you have any questions or concerns, please do not hesitate to contact me. Thank you and again I apologize for the inconvenience. Have a wonderful evening! Sincerely, Janice Correa Me: Hi Janice, Here’s the thing she ran a new card for room at 10:30 am and room had not been canceled. She said the transaction was completed. She LIED AGAIN! She completely played off as she did but didn’t. I told my husband there was not transaction on our card. Is that your policy too? For your employees to act like they ran a card but didn’t? I guess that’s your policy too. We told her we would NOT be back to the hotel till 10 pm that night. She said it wouldn’t be problem! Well it was a problem when I went back at 10 tried to check in and you CANCELED my reservation. I called 23 times! 23 and not one picked up your phones to notify you that we would not being checking in till 10. Least I tried to contact you as you failed to contact me. So please tell me exactly why it was canceled if there was no problem? I don’t want an excuse. Own up that your employee SHERILL took actions into her own hands. I would like you bosses name and information since you seem to think this was addressed! I called you corporation that night since I had two children that had to drive home an hour and a half away at 10 pm at night. That’s okay I guess to you bu