Scopri il tuo soggiorno a San Juan Capistrano

I've stayed at this Residence Inn a few times to visit family. The one thing that feels new that isn't my favorite is that you can hear the train nearby. Like a lot. But other than that, I love the hotel. The staff is super friendly, the hotel is clean, the breakfast is good and varied if you stay a few days and the location is perfect! We were checked in by Tristan (I think...Graveyard shift) and he was really helpful, friendly and made us feel welcome after a really long trip. Megan was also helpful the next day when I needed some assistance and she was friendly and warm while helping me resolve my issue. David that works the breakfast area was so nice and really does a great job keeping everything clean, presentable and fresh! Major kudos to him! I'll definitely be staying here again!

Molto pulito. Spazioso. I servizi erano fantastici! La colazione ha ottime opzioni, anche con le precauzioni Covid. Servizio lavanderia. Dal costo ragionevole. Ottima posizione. Vicino a Dana Point e Doheny State Beach. L'unico aspetto negativo... l'aria condizionata potrebbe essere più fredda.

La posizione è molto strana: non puoi camminare facilmente da nessuna parte. Per il prezzo sono rimasto molto deluso dal posto. La nostra camera si affacciava sull'autostrada. L'acqua calda non funzionava e il bagno era molto vecchio e la vasca da bagno vecchia. Il servizio era buono e c'è una bella area sul tetto ma nel complesso non lo consiglierei.

As a Platinum Rewards Member, I have stayed here before. Rooms are in need of some attention. Not as clean as they should be. bathtub is grey and dingy looking as other parts of bathroom. Toilet was not working not working properly. It was fixed the next day. I was informed by front desk that maintenance crew does not come in until 10 am on Sundays. Really? Called night before for housekeeping, including bedding change. Left hotel at 11am and returned at 3pm. only towels were brought in, not even change of soap in soap dish. beds were still unmade. called for housekeeping. was given the story that seperate maids do seperate jobs. they prefer you stay out of the hotel until 5pm. Really??? This particular stay I was very disapointed. I had also requested ahead of time for 2 chairs on the balony. took 2 hours to get chairs after I arrived. Broken down old chairs. Really? You can't afford a couple decent chairs for the balcony which should be automatically included???

questo hotel è eccezionale ha una vista fantastica il tempo è bello bei letti belle camere forni a microonde TV balcone bellissimo?

對面就是海，這個酒店外觀還是可以的，很有海邊度假的感覺，早飯就是一般的美式，房間空調不錯，到附近的繁華地帶非常近，缺點就是週末房費貴，其他感覺還行

The scenery is gorgeous, the rooms are spacious and clean, the staff is amazing but the very highlight of the stay was the two hosts in the office, Frank and Diego! They were nothing but kind, understanding, friendly, respectful, very helpful and the epitome of what one should look for in a stay!

There is a lot of good, but the back end has been terrible. I should also state that I am a Marriot Platinum member. Good-The hotel and area are beautiful. We fell in love with Dana Point and the beautiful grounds of the hotel. The room was clean and comfortable. Not Great-The staff is a mixed bag. Some front desk staff were wonderful and very helpful. Others were just doing a job. For example, we got in about 3:20 and we're told our room was not ready and would be by 4:00 guaranteed. We were also told we would get a text. At 4:15 we checked and a wonderful lady got us a different room because ours was still not ready. The food was tasty but staff was not very attentive. Bad-Here are the issues I am still working out. I had two charges on our card that didn't add up. I called the week we got back and left a message regarding the issue, no call back. I called 4-5 days later and couldn't get the accounting staff, but the front desk said they could only see one charge of $158. Today (4-5) days later, still no call back on the initial message, I got in touch with the accounting staff, and they said they would look into the mysterious charge. So, three calls later, I am still out an extra $128. The other charge was $158 for one night of valet parking and a resort fee. I asked about this on the second call, and the front desk stated that valet parking is $60 per day, not per night, hence $60+$60+$35 which equals $158.81 so there must be tax. The odd thing is how they list parking on the app. One section says on-site parking $52 a day. Another section says Parking overnight self $52, valet $60. Hence, there is some false advertising here. I will post a screenshot if allowed. All in all, we loved the hotel, but the lack of urgency on fixing bills and inconsistency of parking fees are infuriating. I stay at Marriotts about 40 nights a year, and this fee experience has been the worst I have ever had. Usually, it is a one and done call