Scopri il tuo soggiorno a Rio Rancho

Let me say that there are some very kind people at this hotel who truly care about you, your family, and your hard-earned money and because of them I will continue to stay at Hilton. I do however want to warn people against the salesperson there named Harris. We were scheduled to stay here, but our sons football tournament got canceled and in dealing with the hotel to get our stay canceled I had the worst experience I have ever had with an individual worker at a hotel, and we travel a lot. Harris was completely disrespectful, snarky, and just a downright mean-spirited human being to deal with. Harris ”the salesperson” even hung up on me when he called me back to tell me that he would not be giving my family a refund. After I told him that I was able to get a refund for my stay, he hung up on me in the middle of my sentence, before I could say to him all I had to do was call someone else other than him and they gave me the refund with no issues at all and they did so with kindness, understanding and empathy all qualities Harris lacks. Weird that he couldn't do the same, he said that it came straight from his general manager ”which I had to argue with him to even get him to ask her “hence the return phone call to happily tell me that he wouldn’t be giving us a refund. It honestly was almost like he thought he was teaching me a lesson and then got upset when it didn’t work out how he wanted it to. It clearly made him mad that I was able to get the help he absolutely refused to give. When I say refuse, I mean refused. If you ever stay here, make sure you check their policy before you book and whatever you do don't deal with Harris the salesperson.

We had one night booked (months in advance). Check in was odd... held my ID so we could check the room. No mention of a change to reservation but I used my key to enter a standard queen room instead of the one bedroom suite we had booked. Went to the desk and, oh... yeah... we had to downgrade you to be able to get you a room. Downgraded? Who actually says that? They were overbooked but absolutely refused to acknowledge any blame. The clerk and his manager actually tried to present it as if they were doing us a favor. They actually suggested it was our fault that they were overbooked. They suggested it was because we had booked on an outside site (which would still not be okay), but we let them know we booked through Extended Stay (on the company website). Oh... well... you are lucky to have a room. It's the Balloon Festival... rooms are hard to get. Wait, what? That's why we booked a room months ago. If you ordered a steak at a restaurant and they brought you a dried out hamburger patty... should they be able to suggest you are just lucky to eat - because they are running out of food? After asking for at least a reduced rate, they grudgingly offered 20 dollars. They said it was the difference between the two rooms. I don't know... but to have to downgrade a customer, it seems they would want to offer some kind of additional compensation. I once stayed at an Embassy Suites that comped the entire room because our check-in was delayed by several hours. Clearly Extended Stay America doesn't have quite the same concern for customer satisfaction. We cancelled our room (at no cost - how gracious of them). I felt good about it... maybe the lady who had reserved two rooms but was being told by the desk clerk that she only had one (despite her confirmation email to the contrary) would actually get her second room that night. Or maybe someone who drove many hours only to arrive later that night to find out that they couldn't even be downgraded would actually get to stay... instead of running around frantically, at who knows what time of night, to find a room... since... you know... they were overbooked. We did find another room... at the Sandia ******. It was amazing! Two queens instead of a queen and a sofa sleeper (yet to have any linens) shoved into the room. Nicer, cleaner, valet parking, and fifty dollars cheaper. But, best of all, every member of the staff greeted us and treated us like we mattered... like they actually cared if our stay was going well and, indeed, if there was any way they could make it better. Perhaps the staff of the Extended Stay could visit the facility for a bit of customer service training.

Siamo rimasti qui in due occasioni separate nel settembre e non abbiamo avuto problemi come le altre recensioni.Abbiamo prenotato attraverso il sito Web Stay America e hanno messo un deposito di $100 sulla tua carta di credito che è stato rimborsato circa 10 giorni dopo l'audit. La stanza è una stanza alberghiera di dimensioni regolari con cucina all'ingresso. Il letto, il controllo climatico e la cucina hanno funzionato in modo soddisfacente. Non ci sono pendenti nel cabinetto o nelle casse di bagaglio. Si deve chiedere cucina e le camere non sono pulite per i soggiorni. Sappiamo tutte queste informazioni in anticipo, dopo aver soggiornato in un'altra Stay America in Pennsylvania occidentale. Il nostro obiettivo era di uscire dalla camera da pranzo durante l’era della COVID, questo posto ci ha consentito di fare la nostra colazione e mangiare in camera. Possiamo anche mangiare i restanti dai ristoranti, perché tutti servevano un sacco di cibo, e qui c'è un mandato di maschera interna, e la gente l'ha obbedito.

La stanza era molto pulita si sentiva al sicuro con la mia famiglia un sacco di tovalette internet ha funzionato molto. Il colazione è un grappolo e non andare a un bar di colazione completo che era buono. Nessun problema con parcheggio in una zona sicura della città

La stanza è pulita e pulita, non lontano dal parco aereo, molto vicino alla strada veloce della città.La colazione è tranquilla, gratuitamente e buona, c'è una stazione di benzina al bordo. La nostra società aereo caldo è appena arrivata in un minuto.

Run down (needs significant upgrades), not very clean, (nail polish on the bed covers) a bit noisy at night, but affordable (when I booked 11 months in advance!) and close to Balloon Fiesta Park, that's why I chose it. They are only 1 mile away - an easy walk, and had good shuttle service, as well. However, when we went to check out I realized they had TRIPLE CHARGED me and it took over a month to get my money back in spite of calling the customer service department while I was still there. The guy at the front desk when we were trying to check out (I never got his name) was TERRIBLE - arguing with me, aggressive, rude. I was charged $968 for three nights, I showed him my confirmation email and the total amount of $334 for three nights and he kept saying no, that was the rate for one night. Nevermind that it was clearly spelled out in the email. I finally got it worked out with the manager, Jerry, 5 weeks later, after 2x a week phone calls and multiple texts. Jerry is a nice guy and did his best, but the whole of it is I would not stay there again and in the future I will always make time to get my glasses out and READ the documents before handing a hotel front desk employee my payment card.