Scopri il tuo soggiorno a Rancho Mirage

To whom it may concern, I, Eva Bedoy, player n Overwhelmed by the recent loss of my daughter, I sought solace and a temporary escape at Agua Caliente ******, a place I hold in high regard due to the exceptional customer service I consistently receive there. Jennifer, who assisted with my booking, was, as always, very pleasant. I allowed a gentleman who had previously helped me with a flat tire to use the shower in my room. I want to emphasize that I had no knowledge of any wrongdoing or the accusations that were later made against me. When I returned to my room that evening, I discovered the door was locked and without my knowledge, my key had been deactivated. Due to prior events that occured with the gentleman I gave my other key to on the ****** floor to shower . I went to the front desk to resolve the issue and was told I needed to wait for authorization for new keys. While waiting, the on-duty supervisor, Andrea, approached me. Instead of offering assistance, she began sharing personal and irrelevant information about the individual who had used my shower. This was both inappropriate and insensitive, given my vulnerable emotional state. Andrea's demeanor was condescending and accusatory. She yelled at me as if I were a child, issuing threats and baseless warnings without any factual basis. This added insult to injury during an already incredibly difficult time. I understand the importance of security and their vigilance regarding banned individuals or potential problems. However, professionalism should never be compromised, and no one has the right to demean or disrespect another person based on assumptions or perceptions. I tried to explain the situation and assure her there was no wrongdoing on my part, but she remained dismissive and hostile. Frustrated and hurt by her complete lack of empathy, I informed her that I intended to file a formal complaint. I requested a refund and expressed my desire to leave the premises immediately. Two other guests witnessed the exchange and were appalled by Andrea's unprofessional behavior. They kindly offered their contact information as potential witnesses to corroborate my experience. The combination of my deep personal loss and the insensitive treatment I received has left me feeling incredibly hurt and disappointed. As a loyal patron who consistently promotes Agua Caliente's exceptional service, this experience was particularly jarring. I have always held the casino's reputation in high esteem and frequently share positive experiences with others. This incident, however, has deeply impacted me, and I cannot let it go unaddressed. I am confident that upper management will take my complaint seriously and address the unacceptable behavior exhibited by their supervisor. I would also like to express my gratitude to Jessica and Rosalyn from the swing shift, who provided me with support and understanding during this ordeal, upholding the high standards of customer care that I have come to

Ad oggi il miglior albergo del nostro viaggio itinerante negli USA. Situato in un quartiere molto bello, le stanze sono comode, dotate di TV, frigorifero, macchina per il caffè. Comodo anche il bagno. La WiFi funziona bene. Ottima la colazione di cui la parte salata viene preparata al momento su ordinazione.

Absolute best place in the Coachella Valley for an active family. My wife's spa experience was ”other wordly”. Also, my tweens learned how to play PickleBall at a whole new level thanks to Vincente the Tennis Professional. We will definitely be back next year and maybe even sooner if we can find the time.

L'ambiente dell'hotel è fantastico e anche i servizi in camera sono molto completi. Tuttavia, le foto del tipo di camera su Ctrip non corrispondevano alla situazione reale. Dopo aver comunicato con il servizio clienti, il servizio clienti ha pazientemente risolto per noi.

Il viaggio d’affari è stato un piacere, deciso di unirsi a mio marito per il suo viaggio d’affari vicino a Palm Springs. Cercavo un hotel con camere pulite, che permetteva agli animali di animali con un prezzo ragionevole. Westin Mission Hills Golf Resort e Spa sono andati oltre quanto sperava. Personale amichevole e utile, bar con divertimento vivo, sala da gioco, mini-spot, e molte aree di seggiolino esterno con piatti da fuoco. Offerta la sicurezza necessaria per il veicolo di lavoro. Godetevi passeggiate quotidianamente sulla proprietà. Camere di lusso fissere per due ospiti con porte di vetro scivolante per aprire la cortile con area seduta. Il ristorante ha avuto un'ottima scelta, ma è stato limitato e costoso (non dimenticate di menzionare il discount della camera quotidiana come abbiamo fatto). Circa 30 minuti di auto per il centro di Palm Springs, 10 minuti per numerosi shopping e località alimentari. Un vero hotel 5 stelle!

Proprietà molto bella su una collina con una splendida vista dalla nostra camera. Servizio eccezionale. Cocktail pomeridiano gratuito nella hall. Un sacco di spazio per sedersi e rilassarsi con mia moglie. Tutti disponibili per qualsiasi domanda. Era estate e faceva molto caldo, quindi non affollato. Ci tornerei. La piscina per adulti separata era tranquilla.

Molto buono con il tempo, la ricetta è molto entusiasta

L'hotel è bello ma sottoscritto. Il colazione gratuita era imballato e non valeva la pena. Il tubo caldo è stato rotto in modo che fosse una grande delusione per i bambini del nostro gruppo. I letti erano cotti, le camere sono spaziose e pulite.

OMG - this hotel is amazing! We went for my mom’s 83rd and while we stay here twice a year, this experience was phenomenal thanks to Devon. Not only did she and Michael give me the perfect room, she gave my parents their dream room! This is the best hotel with a boutique feel and all the wants and needs you have. The pool bar staff is phenomenal- tysm Trent and Neil and to the lovely young ladies making coffee every morning- you rock too. The cleaning staff and maintenance staff is off the charts- hurry up and book now- you sooo won’t be disappointed.

Definitely would recommend!