Scopri il tuo soggiorno a Queensbury

Dealing with Choice Hotel main line when I booked. What a nasty debacle! They had to compensate for the free night. It was a disaster of a planning. I had to deal with the Manager due to being hung up on by the first agent and then I had to call 2 more times. By the third time, I dealt with a very good Manager named Gustavo. But I should not have had to do this. But I did. My friends and I booked with Choice hotels for our trip to Niagara Falls, Ontario Canada in November. I will definitely write a review for this trip. It's at the Country Inn and Suites. We already had a small hic up with parking. The first person we dealt with said parking was free. Then my friend called back and found out that parking was not free and we had to pay for it. They were able to take off money from the room rate to compensate. Can't anyone get their act together at Choice Hotels call center or calling the hotel directly? It's NOT difficult! -------------------------------------------- Queenbury, NY Country Suites Inn. This is a well-kept hotel. Close to everything. The staff is very friendly. The breakfast every morning was good. It was a good experience until we went into our room. - We like to take our clothes out of our suitcases and put them in the drawers. First we check to see if this is clean. Not even close. It was very dirty in the drawers, the shelving with the drawers which is also the TV stand and the night stand beside our beds. We used the wet wipes and they were black! That's a big turn off. We made the front desk staff aware of the dirt. This is a busy hotel Great! But it needs to be cleaned properly and thoroughly. I've attached 2 pics of the cleaning my wife had to do. She should not have to do this. - Now we understand and it's become the normal with all hotels that every 3 days housekeeping would come to our room. That's great! So we requested then to have housekeeping come on Monday and when we returned to our room, housekeeping did not show up. It was the 3-day wait. By this time it was pointless to have house keeping come on Tuesday as we were leaving on Wednesday. We had to keep the AC running all day until we arrived to our room. If we had turned off the AC by accident and there was a moldy, musty smell. A 2-star hotel with a 3-4 star pricing. We understand it's a tourist area. BTW, I'm not talking about the payment on my last night where the room had to be comped with points. I paid from Friday to Tuesday. ******NO ONE SHOULD BE REPREMANDED FOR THIS****** JUST FIX THE ISSUE PLEASE! This experience was not well received by my wife. I hope this is seen by management of Choice hotels.

While on a road trip through the area, we picked the hotel because it was a short drive from the interstate and the cost was in the range of what we wanted to spend. Great choice! The staff at the front desk when we arrived were among the friendliest I have had on the road. It was so great to be treated by such friendly faces after being on the road for a while in unfavorable weather. That set the tone and the stay did not disappoint. The room was spacious and clean and the beds were very comfortable. The free breakfast which my husband enjoyed was a bonus.