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Okay so Heather the breakfast attendant is a shining example of an excellent employee. She greeted us each morning during our stay like we were family and had the breakfast area running like a well oiled machine. Not only does she have items eggs, sausage, oatmeal, bagels and waffle items stocked, she also comes by to see if you need anything and picks up your table items when you are done 10/10. Now, the house keeping is another story. It appears they are doing the bare minimum to get by. We had to have mold cleaned and removed from bathroom. Had to request sheets, towels and toilet paper refreshed. Dust on chairs and entertainment area. House keeping needs to become a priority at this location. There are other reviewers on this subject. Location is in a great area, can walk to restaurants and plenty to do in the area. The fire pit area is nice, but not lit during our stay. There is outdoor seating, but no cushions, possibly due to spring time and pollen.

The Jones Sisters (Mary (Birthday), Regina, Annette, Liz, and Toni) stayed at Homewood Suites by Hilton, East Chase Parkway, Montgomery, AL for a Sisters’ weekend (9/20-23/24). Each staff member was so friendly and helpful. We enjoyed all of the amenities at Homewood Suites and we didn’t lack anything. We are so blessed to stay at Homewood Suites for over 12 years that treats us as family. Mr. Michael Modozie continues to manage a team that go the extra mile and make sure customers are pleased. We thank everyone that made our weekend another great year with great memories!

Five stars for the customer service here! Jecoby at the front desk was so hospitable and professional. He helped our family get rooms next to each other and he assisted with a few other requests that we had. He also greeted us by name as we came and left and he did it all with a smile! The other desk staff members were equally as nice. This was unexpected, amazing customer service! The rooms all had microwaves and mini fridges, which was nice. The suites had a sitting area that separated the sleeping area from the bathroom. The rooms were clean when we checked in but the day to day housekeeping left a little to be desired. When we ran into the housekeeping staff in the hallways on multiple days, they couldn't figure out who had our room. But, the staff that we saw were very accommodating. We brought our trash cans out and they changed the bags. They also switched our towels for us. It didn't appear that they make the beds on a daily basis however. They offered a complimentary breakfast, which was well stocked, even near the end of the breakfast hour. The variety of food was good and the hot dishes rotated daily. While we were there, the food included breakfast sandwiches, breakfast meats, eggs, leige waffles, yogurt, oatmeal, grits, and fruit. They had a mini waffle maker, which was a hit with our kids. Juices, milk, coffee, tea, and water were available. We utilized the gym facilities on several days and while small, it got the job done. They had two treadmills, and an elliptical, although it was not working while we were there. The equipment was a little dated, but it was able to be used. They also had free weights. This was really an excellent stay in the Eastchase area in Montgomery. Close to numerous restaurants and shops, it was the perfect location and hotel for our family. The most striking thing about our stay was how great the employees were. Despite seemingly working long hours, they were wonderful. I haven't seen this kind of customer service in a very long time at a hotel of this caliber, or even more upscale hotels. I would highly recommend this place.