Scopri il tuo soggiorno a Oneonta

Old, outdated - be prepared for malfunctions; just hope nothing goes wrong because management is more infuriating than anything & need customer service training. First impression. Check in staff was kind, friendly & informative. Unloading area isn't covered, a little inconvenient in the rain. Older hotel, nothing fancy but gets the job done. 3rd floor and room had a musty smell; but on the 2nd day I overheard the cleaning staff reporting it to someone and when we returned later in the day it smelled more like Febreeze. Cleaning staff was friendly. Breakfast was mediocre and bland. On the last morning of our stay, the fire alarm goes off around 6 am (or so). (Lovely way to be woken up, way earlier that needed.) After standing outside for a bit, hotel gets cleared by the fire department to go back in. After laying back down, about a half hour (or so) later it happened AGAIN. (Note: I was told the alarm went off a third time - after we left. They silenced the alarms (hello safety hazard) to prevent them from continuing to sound because they were unsure what was causing the issue. ) After being cleared a second time, I opt to check out. I asked the girl checking me out what they are doing to recifty the situation. She said she didn't know -”she will check me out but she can't do anything, that I will need to speak with her manager” (reasonable), who happens to walk around the corner. What was worse than the hotel experience that day, was the daytime manager, Mary. I asked what they were doing to compensate for the situation; that evacuating once was inconvenient but twice was unreasonable. Her body language and demeanor from the moment she walked up was smug and condescending. She said she didn't know and are trying to figure out what is going on. I said ”can you call me when you do know, before I leave a bad review” (as in, let's try to resolve this). Which she responds, go ahead and leave a review and starts to walk away. In which I said, you're rudely going to walk away? (Again trying to resolve this while on site.) She said ”yes, because I threatened her with a bad review”. And proceeds to tell me they didn't know what was going on yet. To which I said, I wasn't asking what the cause was, I cared how she, the manager, was handling the guests. She told me it wasn't her fault. Obviously, it wasn't her fault, nor did I imply it was. However, when you stay at a hotel, you are paying for and expecting a good night sleep, which barring hotel guest issues, should be uninterrupted. While it is not her fault personally, the hotel which she is managing is responsible for some sort of malfunction. I wasn't expecting much, for starters, a sympathetic and sincere apology (not a smug 'manager' who seemed anything but sincere). Perhaps a discount for the trouble their outdated hotel caused; or even offering to extend checkout time if I was willing to stay. Granted I was tired, had a headache and was IMO, appropriatly grumpy; but a kind manager with g

The town was busy and this hotel jacked up the price to over three hundred and thirty dollars for a double room for one night. And the management added an additional fifty dollars to the room for ”incidentals” claiming the charge would be removed sometime after our departure. The room was okay, clean and neat. But, the breakfast had over-done (burned edges) cheese omelets along with an assortment of other breakfast foods. The BIG disappointment was with the coffee. It was passible but there was no cream. The only thing available was artificial creamers. In an establishment of the caliber that Holiday Inn claims it to be, a guest expects a certain level of quality. In the morning that first cup of coffee can be important. I can't explain how disappointed I was to find that the milk available was two percent (no whole milk) and no cream for the coffee. I have a ”membership” to Holiday Inn (along with other chains) because I travel. I will think twice before staying at this chain in the future. On my way out of town, I will stop by McDonalds for my cup of coffee. They offer cream.

Great place to stay with a good hot breakfast. Dog friendly, clean, nice staff, good room. Lobby is very nice, breakfast area is great, bright and clean. Good eggs and lots of variety. A little tricky to find but it's close to the highway. The staff was very helpful as well.