Scopri il tuo soggiorno a Novi

I had a poor experience at the Sheraton in Novi while staying with a family member to celebrate a belated Christmas as we weren't able to get together around Christmas proper. While I was upgraded to a room on the club lounge floor, the guest room I received was not clean by any definition of clean. There was hair on the desk and desk chair, hair on the toilet, hair under the toilet seat, hair on the wrapped bar of soap and soap dish, stains on the desk, and stains on the face tissue container. The single bathrobe hanging in the closet appeared to have been previously worn and didn't have a cincture. On my reservation I specifically requested only 100% feather pillows. My reservation also requested a bathrobe, slippers, extra pillows and extra towels. I didn't receive any of those things. The four pillows were four polyester down-alternative pillows. Those pillows are horrible. They always feel like someone stuffed cotton balls in a pillowcase. During check-in I noticed a sign at the front desk saying daily housekeeping is not provided, unless specially requested. The major cleanliness issues that I experienced are a direct result of what happens when hotels don't clean rooms and other spaces each and every day. I received zero Marriott Bonvoy elite status recognition. Specifically, I was not offered the choice at check-in of breakfast in the restaurant, an amenity or points. I complained to the general manager, who to his credit acknowledged the lack of cleanliness was unacceptable, fully apologized and took responsibility. To resolve the issue, he offered to comp my stay and ensure that the room was thoroughly cleaned while we were out of the room and off-property at a nearby shopping mall. He also apologized for the lack of Bonvoy recognition and provided the $100 cash compensation that is required by Marriott for not offering guest with platinum or higher Bonvoy status the choice at check-in of breakfast in the restaurant, an amenity or points. When we returned, the room was properly cleaned. The pillows were replaced with feather pillows, although none of the feather pillows had pillow protectors or pillowcase liners. Two clean bathrobes and two pairs of slippers were placed in the closet. The general manager was also kind enough to leave a bottle of wine in the room. My family member was really appreciative of that gesture. Despite the issues, the staff that I encountered throughout the stay were polite, welcoming and hospitable. That aside, there was zero excuse for the cleanliness issues or the lack of attention to what was specified on the reservation The club lounge was open with an average evening offering that included a selection of assorted cheeses, crackers, grapes, fruit and some basic canapés. Besides free nonalcoholic drinks, an honor bar featured cheap house wine ($5 retail bottles of wine) selling for $5 a glass. The club lounge is a nice smaller space. Perfect for relaxing with a drink, if the bar area is bu

Il personale del servizio frontale durante l'ispezione di sera non era assolutamente utile e non voleva aiutare o aiutare le domande degli ospiti, ma mi sono rimosso con quella al mattino, eccellente atteggiamento nei confronti degli ospiti. La colazione era buona, la selezione era buona e calda.In generale, lo consiglio.

Recentemente sono rimasto in questo luogo per un incontro di due giorni, il locale era pulito, perfettamente strutturato e tutti i membri del personale, compreso il direttore Basil, erano estremamente professionali e disposti ad aiutare. La attenzione ai dettagli era sorprendente, e si accorgevano sempre di tutto per essere sicuri che tutto fosse a posto, la mia stanza era estremamente pulita e tutto quello che avevo bisogno era risposto immediatamente. Anche il ginista si è assicurato che non ci fosse bisogno di niente nella zona del colazione prima che lui si fosse mosso lì. E' ovvio che Basil conduce una squadra ”Servizio primo” e viene incastrata verso ogni membro della squadra. Sono assolutamente consigliato di rimanere o ospitare un incontro in questo luogo. Molto bene fatto.

La mia famiglia è rimasta in questa casa per una notte mentre viaggiavamo per le sue competizioni di danza. Ho trovato il personale in questa casa amica e utile. La piscina era sufficiente per mio figlio a usare la sua ”senior”. AMO la suite studio, la nostra unica scelta quando dovevo cambiare la prenotazione da due a una notte. Il letto era comodo, e ho dormito come una ”rocca”. Le uniche due suggerimenti che ho per l'hotel sono di ottenere un secchiere di capelli più piccolo, più grande di viaggio (la camera era grande e pesante da usare) E sarebbe bello avere un po' di più di un colazione espansivo. Altrimenti, era fantastico, e quando ci andiamo in questa zona, pianificarei di rimanere di nuovo in questa proprietà.

This is THE Premier hotel in the Novi area. I've stayed at almost all of the local hotels across Hilton & Marriott and this one beats them all. Worth every penny to have such a clean room, great staff and a fabulous restaurant all in one well-maintained hotel. I'm sort of surprised it's labelled a 3-star hotel but I guess the rating system has changed. In my past this would have been a 4-star hotel. Excellent location with lots to do & amazing restaurants within a stone's throw of the front door. Their Executive Floor is key-accessible only so only those who have a room on that floor will be in the hallways and the robes are nice! The snack center is the best in town. Room service has been awesome with fast service & great food. Everyone in the local area knows & loves the Toasted Oak. For someone with allergies, this hotel has all the right things in place to bring me back. I've been here for 10-day stays recurring this last month & will be back to do that again right after Christmas. Rooms are really spacious, allowing for lots of luggage. If you want top-notch service, great beds, and an all-around great visit, stop by Renaissance Hotel in Novi. You won't be disappointed.

Molto bene, dovrebbe essere tutto.Il colazione è anche molto buono.

Ogni volta che vengo a Detroit, le strutture sono complete, l'igiene ambientale è buona, il parcheggio è molto conveniente, il servizio di ricezione è molto attento 🌹 Gustare 😍 Colazione qui, ci sono anche punti di cucina e caffè quotidianamente ☕, continuerà a prestare attenzione e scegliere

La stanza dell'hotel è buona, pulita e pulita La colazione è pagata da sola, ricco, sceglie molto, Buona esperienza!