Scopri il tuo soggiorno a Novato

Belle camere pulite, ma.... Non c'è un gancio o un camion per impiccare qualcosa nel bagno. Che cosa si dovrebbe fare con i pannolini bagnati? Dove si prevede di impiccare vestiti o il kit di bagno? Veramente? Che ne dici di installare semplicemente alcuni bar e ganci per il tovagliolo? Allora colazione! Niente caldo, niente scelta reale, eccetto iogurti grassi pieni.Che ne dici di uova scrambled?Che ne di un po'di mangime d'aglio?Sembra che il colazione sia solo un tentativo di mettere le calorie fatte fuori, possono chiamarlo colazione gratuita.

Stayed at the Courtyard by Marriott Novato for weekend our hotel stay was slightly above average. We had to ask for fresh towels twice before going to the desk to get them ourselves. The next morning before checking out we looked out the window and noticed that several Novato police cars were by our truck. When we went to our truck the rear passenger window was smashed and our vehicle was broken into. Crime and theft everywhere is on the rise. I am sure the hotel is aware of this because there was a sign that said park at your own risk we are not responsible for break ins. Most people drive to hotels and park vehicles during their stay. Solution, all night security to insure that patrons cars are not vandalized. The front desk staff was as accommodating as they could be. They had housekeeping come and assist us with cleaning up the broken glass. Park here at your own risk, upon leaving we noticed several unhoused people across the street and walking in the vicinity.

Great hotel and well-located for visiting San Francisco, Sonoma/ Napa Valleys, Point Reyes and the Sonoma coast... The hotel is clean and very quiet, the breakfast is decent, and the pool is enjoyable. The staff is very friendly. We highly recommend it!

I was pleasantly surprised by this location and hotel. This is NOT a resort hotel but a great location for passing through. The room was clean, comfortable, and located right off Highway 101. My room was located on the backside of the hotel and was sheltered from any noise. In fact, my front door looked out onto beautiful golden hills. If I did not know better I would say I was in the country. The location was about 45 minutes from Point Reyes. Great Location and staff.

Grande hotel. Sono venuto per il jacuzzi e non sono stato deluso! E' grande e caldo. C'è un grande valore qui. Il buffet da colazione $20 è il migliore affare in Marin County. ($22 nei fine settimana! ) Questa proprietà è classica e si sente calda e invitante. Il bar e il ristorante hanno buon cibo e atmosfera. I servizi di classe mondiale sono ovunque!

I feel bad writing this, but people need to be aware. I would say this was like Fawlty Towers, but many of the staff were plain awful. AND THEN THERE WAS MY CAR BREAK IN AND THEFT IN BROAD DAYLIGHT 50 FEET FROM AND IN VIEW OF FRONT ENTRANCE AND DESK. Earlier comments are true. Many staff unhappy, ignore you, socializing and going through the motions. Extremely poor communications (notes not used, each person you talk to gives you a different story), frustrating. Two exceptions. The night staff member (many years experience, tall, thin African American, sorry forgot his name), was extremely kind and helpful. And the GM, who kindly listened to me, was also. The problems. Wife was overcoming jetlag and a cold. We requested light housekeeping late each day. Woman housekeeping Supervisor took great offense at this and literally hated and punished us. Getting housekeeping was a daily ordeal. Two days I requested sheets and remade bed myself. People walking in on you, midday, with Do Not Disturb sign and requested, stop, stop, don’t come in. This was the Supervisor and we felt like she was our angry landlady, who would do as she liked. Literally verbally abusive. I never saw such behavior in my life. We were promised a larger, upgraded room, but no notes were made and it was given away. No apology. We gave up. But the obvious worst situation was THE CAR BREAK IN, MID-MORNING. Smashed windows. Stolen suitcase. Wife lost her clothes and important medicines. Desk clerk focussed on writing his report - I was focussed on trying to reach the police. Police did nothing. Hotel had no responsibility or cameras. I was out thousands of dollars. Imagine what could have happened if I had walked into the robbery. Manager offered to comp one night. Bill was wrong, had to request it. To add insult to injury, I was charged for parking. After we left, another mysterious $109 charge appeared. No bill. No explanation. I called. Unresolved. I give up. I am beyond frustrated and upset. A Police Detective later told me the Civic Center area is “sketchy”. Worst hotel experience in my life.