Scopri il tuo soggiorno a Norcross

Very quiet location. Staff are nice, Joselyn at the front was super nice. Housekeeping didn't go through your room. Pool is beautiful. Lobby is nice. And it’s SUPER clean and quiet. Will stay again anytime I need a hotel room

Povero servizio. Quando mio marito e io siamo arrivati almeno 3 ore dopo il controllo in tempo la nostra stanza già prenota non era disponibile e doveva aspettare un'ora di più per essere pulita per il controllo. Solo mi ha dato un bottiglia d'acqua per i miei problemi. 1 stella!!

I stayed here for one night for a nearby wedding. As such, I didn't spend much time in the hotel. The room was, clean, updated, and spacious. The room rate was reasonable. They have an on-site restaurant and bar, which is convenient since it's a suburban location. I used the on-site laundry, and everything was in good working order. Staff were polite. I didn't have a car, but I noticed there was plenty of surface lot parking. They have a complimentary shuttle at certain hours for trips within a three-mile radius. I came from midtown Atlanta and unfortunately the Marta does not come out that far, but saved some money taking the Marta to Doraville station and catching a cab at the taxi stand. The Lyft ride to the airport the next morning in light traffic was 45 minutes.

Worst hotel customer experience I've ever had. I need to book a hotel room for a family member who was traveling in an emergency situation. I called Hilton reservation line, and they assured me that it would be no problem for her to check in because I added her to the reservation, prepaid the room, and could complete a form to cover any incidental charges. Jermaine at the front desk was extremely rude to her when she went to check in. I called him and said that she was trying to check in, and he again said that he would not be letting her check in and I could call the reservation line and ask for their help. He then cancelled my prepaid reservation on the spot without telling me and would not answer the telephone when I asked the service representative on the Hilton reservation line to call him and resolve the issue. When I tried to call him back directly to clarify, he told me that he was not going to let her check in, and that he didn't need to explain anything to me, and that he was going to hang up on me (which he did). I don't think I've ever been told that I was going to be hung up on by a customer service provider. I still don't know why this happened, and the Hilton customer service person I spoke to on the reservation line confirmed that the situation did not make any sense. To top it all off, I was told that I would still be paying for the reservation, even though it had been cancelled, because it was prepaid. I tried to book this hotel to make a difficult situation for a close family member a little better. Instead she was treated terribly, sat in the parking lot of a hotel in an unfamiliar city for an hour while I tried to sort it out, and ultimately left exhausted, with no room. Hilton and specifically Jermaine, made a bad situation much worse. Anyone considering a booking at this or any other Hilton property should give my experience some thought first.

Mio marito e io abbiamo prenotato una stanza qui per un'emergenza dopo aver spostato di Virginia. La signorina Della era molto gentile e comprensiva, e ci ha fatto sentire molto benvenuti, in cui apprezzo davvero. Il giorno in cui lo controlliamo, ci ha prenotato e mi ha fatto sentire come se fosse la mia famiglia che si occupasse di tutto, e ci ha dato la speranza di avere un posto dove andare a riposare, e solo parlando con lei mi ha dato un senso di sollievo, non tanto di paura e di frustrazione. Apprezzo davvero la signora Della e intendo essere un ospite fino a quando non tornerò a piedi.

La mia camera era così pulita e il letto era molto comodo. Grazie ancora fino alla prossima volta!

This is a beautiful facility to drive up to. The lobby has wonderful decor and it feels very fancy. There is not much of a view from the rooms but my king room was a nice size and clean. The layout of the room was nice as well and the barn door on the closet was a nice touch. The gym and pool areas were really nice. Parking is free and easy. It is very close to lots of restaurants and stores for shopping. I would definitely book again.