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We came to stay at the hotel for a Wedding for one night. Our stay at the hotel was short, thank goodness. Our check-in process started off difficult because nobody was at the front desk and then once we were checked in, we had to ask for a Wedding gift bag as the gentleman forgot. We got in the room and I noticed the comforter had brown dirty marks all throughout. I called and spoke to someone and they said they will have somebody change it. When the two housekeepers got to the room, they decided to tell me it was humidity and not dirt. I didn’t know humidity can dirty a comforter. And if that's the case, I am assuming there is way too much humidity. After arguing that I wanted it changed, they finally did so. After that, I noticed crumbs all over the floor as this room has never been vacuumed between stays. At this point, I had to get ready for the Wedding and didn’t have time for another argument. For $200 at a Holiday Inn, I am expecting a clean room for me to get ready at and to sleep. I went to the Front Desk while I was leaving and yet again, hard to find somebody there so I waited for a little bit. I then told her my scenario and she said housekeeping left for the day and she would notify her manager. Never heard anything. Early that morning, we were checking out. Once again, I am saying “Excuse Me” because I see somebody in the office to the left of the Front Desk but nobody is acknowledging my presence. The lady finally comes out and tells me “oh, the manager gave you $20 off your stay.” I just wanted to leave because of the lack of customer service. That following Monday, I called the hotel and spoke to Linda, Director of Sales. She heard me out and basically told me I was a liar, because the housekeeping is so good, and there’s always somebody at the front desk. She said the last time somebody called to complain was 2 years ago, the reviews here show otherwise. She said she would get back to me and I have yet to hear from her. This just explains why I don’t believe what she has to say is not the case. I would have left if it wasn’t for the Wedding. I do not recommend staying here.

房間有黴味，早餐很簡單，第一天，時間一到服務員直接收走也不告知（衹有）。我一個客人）。連水也沒有，讓你在店裡機器上買水。邊上步行距離衹有一家餐廳（休息）。差評

Had stayed at the Townplace Suites before when visiting family in this area. This time there was no availability there, so I booked the Homewood Suites for the 2 nights we were in town, even though I was aware the reviews for this hotel weren't as good. Of all the Homewood suites I stayed at over the years this one is by far the worst. Starting with check-in, the front desk clerk was very uninformative. No recognizing my Hilton Honors membership, no instructions on amenities or breakfast hours, etc. After settling in I went to the lobby to get some hot water for tea, and found the water was barely luke-warm. Heated it in the microwave in the room. Breakfast next morning was equally disappointing. This location doesn't have the belgian waffle maker that all other HW suites I've stayed at does. The usual omelettes/sausage selections were just as cold as the hot water was (again). We decided to eat breakfast at a nearby diner the next morning. Other things we noted: the drain under the sink was dripping water the first morning of our stay, and I noticed there was tape (not duct tape, brown tape) wrapped around the drain pipe leading to the trap! The shower curtain rod was badly bent, and the anchors at either end were loose in the wall. There were spackle spots next to each anchor, and I realized when I took a shower that the tub is so slippery many people must have grabbed the curtain instead of the safety bar, which explains why the anchors were pulled out of the wall! The front desk personnel was always someone different from Friday night to Sunday when we went to talk to someone, and nothing was ever fixed. This location is badly in need of renovation and upgrading. There needs to be an overhaul of personnel (in terms of continuity and wanting to help), and the food needs to be HOT. The cost for 2 nights was outrageous compared to the condition and service of this hotel, especially since we've experienced the Townplace Suites next door.

This was a perfect location to stay while visiting our son in Mt. Arlington. We had never been to New Jersey before. With the exception (unexplained..) of the fire alarm going off one night, this hotel was one of the QUIETEST places we've ever stayed. (Even though, I learned they had 3 wedding groups staying there). It's far back off the road, and next to a Hilton Homewood suites. The king-sized room was just right for 2 people. It has a pull out sofa but IMO (3) people would NOT be comfortable in the room, it's way too small. Very nice kitchen amenities (even a dishwasher), could allow 1-2 people to stay here several weeks if needed. We didn't use the pool (it has ALOT of restrictions during these Covid times). The room / hotel was impeccably clean. Very large parking lot (shared between the 2 hotels). Though the bathroom is small, due to the closet design, there's a long closet between the bathroom and the kitchen area (helping with air flow). Bed super comfortable and the shower was amazing. 2 ”less than great” things are: there's no housekeeping service during covid times (I did not want it DAILY, but believed it was 'on request'. ). You can get a towel refresh and shampoo, etc. but that's it. The breakfast (grab and go), like another writer mentioned, was just ...not good. The odd thing was that everything is individually wrapped (even the slices of bread to toast!) but: you're still touching the toaster handle, the microwave handle and buttons, etc. (doesn't make much sense). There were whole apples (maybe small fruit cups would be better) and the waffles did not taste good at all. Butter patties were frozen. Individual yogurts were a good idea, and the juice was good. Coffee is available 24/7. There were also some kind of breakfast sandwiches to ”nuke” but they didn't look good to me. IMO breakfast closed early on a weekend: 9am. A high point - the laundry room is very nice, very clean. But BE PREPARED with quarters -- it's $1.50 per load to wash or dry. (I always bring laundry pods and dryer sheets). Nearby: there is Rockaway Mall which (contrary to what another writer said) is really big (but fairly devoid of people). There are some restaurants around, and a Costo. But if you are used to buying alcohol / beer / wine etc. at a grocery store, you can't in NJ. We were dissappointed to find that the Shop Rite 'package store' section closed at 8pm on a Sunday. This hotel and the Hilton, do not have bars or restaurants on site. OVERALL -- very impressed with the hotel, and if you stay in Rockaway (not Dover), the area is very nice. We would 100% stay here again.

We stayed for 2 nights in December for a wedding. The facilities are immaculate The staff was welcoming and attentive. Breakfast was extended for wedding guests. The manager, Gerson, is extremely personable and available to staff and guests. I highly recommend staying here! ( don’t forget your bathing suit)