Scopri il tuo soggiorno a Montebello

Hotel classico dove siamo rimasti 2 notti. A copertura dell'autostrada così molto rumore. Bagno piccolo: attento a non mettere i piedi nei bagni uscindo dalla doccia! ... Pdj europeo con crema, succo d'arancia, pane di me .... Finalmente! (Hotel di fase del circuito ”Splendid Western American” di Salaun / Revamerica)

L'ambiente è bello, le strutture sono pulite, ci sono lavanderia e microonde, ci sono servizi per la colazione, spazio camera grande e confortevole

Being an American Express Hilton card holder, I used more than 100,000 points for a two night stay at the Home2Suites Montebello with my family. We stayed here once before in 2021 and were very pleased during that stay. Unfortunately, this time our experience was not the same or near that level. Our initial room was very dirty, extremely dusty on shelves & counter tops. A stray hair in the refrigerator, bathroom corner smelled strongly like urine and old room keys on the top of the kitchenette shelf. We had no paper towels and half of a toilet paper roll with no spare rolls handy. The ironing board was broken in a few pieces, and the shower didn't work late at night. We had to move to a different room. No one on staff offered to help move us, it was close to midnight & our children were sleeping. Extremely inconvenient. We also inquired about a late check out and instead of trying to accommodate it, they told us to ask in the morning. Our second room was also dusty, remnants of the previous guests stay were present. Trash was under the fold out bed, an empty makeup bottle and qtip were on the floor next to the bathroom cabinet. Our shampoo and body wash bottles had one pump of product in them, basically empty. Housekeeping was definitely the main reason for this review. I'm unpleasantly surprised at this kind of experience with a Hilton.

L'ultimo hotel prenotato prima di tornare a casa. La reception dell'hotel parla cinese, c'è un forno a microonde nella hall e alcune camere lo hanno. Il castello Ole è molto vicino, c'è una colazione cinese, una comunità cinese. La stanza è abbastanza grande e il prezzo è buono. C'è un minimarket accanto, il che è molto comodo. C'è un bestbuy a cento metri di distanza e non è economico, ma gli elettrodomestici sembrano davvero buoni e ho voglia di tornare a casa. Castle Ole è nelle vicinanze, ma sono andato a Desert Ole. È troppo lontano. Consiglio a tutti di non andare troppo lontano da Ole. Il tempo è anche denaro.

Mr Jay e tutti i dipendenti Top notch Nuovo e migliorato numero di servizi Ospitali accogliente e amichevole di entrare e essere felici e molto gentile e buone cose buone ritornerà per un breve o lungo periodo di business o vacanze

L'hotel era assolutamente fantastico! Il personale è andato sopra e oltre per assicurarsi che il nostro soggiorno fosse perfetto. La loro incredibile ospitezza ci ha fatto sentire come ospiti apprezzati. L'hotel ha avuto un bel tempo, le strutture erano eccellenti, ma la calda e genuina ospitezza del personale ha reso il nostro soggiorno inspiegabile.

Crappy roccia cattiva infestata hotel Ho trovato 7 roccia nella mia stanza in un giorno, poi quando ho controllato presto mi hanno negato qualsiasi rimborso per il resto della stanza... io vado a contattare il mio avvocato se vogliamo dormire e avere roccia crawl su di voi per favore resta qui C'erano i correnti di droga in e fuori tutta la notte ************ anelli non c'e' nessuna battuta leggere le altre recensioni per confermare questo posto dove si deve chiudere e tornare È stato brutto brutto non hai rocce a meno che non sei sporco

Before I get into the review, I just want to state that I have tried on multiple occasions to reach out to the hotel and resolve these issues amicably, however due to their incompetent staff at various levels they have failed to support. I would also like to call out the worst hotel manager to grace the earth in Chadi Guirguis, for his achievement in failing to respond to my emails and numerous phone calls, despite giving me his assurance in person that I would be taken care of. Lastly, I rarely leave reviews but after weeks of deliberating, I feel that I need to share my experience and warn anyone who plans to go in the future. Onto the review, and myself and my family stayed in room 331 on the 9th and 10th April 2024. We chose this hotel mainly for its location but also because it carried the Hilton name, which we felt would give us a more 'premium' experience. Oh how wrong we were. We were greeted with a room which had multiple damp spots (mainly on the ceiling), the latch on the door hanging by a thread, mould behind a peeled section of wallpaper and a shower that was incapable of providing hot water for more than 3 seconds. Given it was a 2 night stay, we tried our best to make the best of a bad situation and stay in the room (we were also out most of the day). The next day we went out and returned to the room at around 8pm. This was where the real issues began. On return to our room, we found that NONE of the beds had been made and the room had not been cleaned at all. Given that this is a basic expectation of any hotel that you stay in (especially a Hilton), I went to reception to complain and was greeted by the rudest receptionist I think I had ever met (Monika I think the name was). The problem was I couldn't speak to her for 30 mins because there were 4 people ahead of us in the queue, all complaining about the same issue! The receptionists response was abrupt and comical, telling us that there were no cleaners available and pretty much expected us to deal with it. Following this, I returned to the room and once again, tried to make the best out of a bad situation. Then the worst hotel experience I ever had took place... My son was sitting on a chair by the window, playing his iPad when suddenly the window detaches from the frame and LANDS on my sons leg, injuring him followed by crying and screaming. The window itself was large and heavy, however we were incredibly fortunate that the glass didn't smash, mainly because the curtain in front of it slowed its momentum as it fell. Whilst my wife attended to our son, I (perhaps stupidly) tried to re-attach the window to the frame due to the safety hazard that had now been created as it led directly onto the flat roof outside. It also meant that a huge draft was coming into the room. Despite my attempts, I was unable to re-secure the window and for the second time, made my way back to reception to complain (once again) and ask to be re-allocated to a different room. Unsurprisingly, t