Scopri il tuo soggiorno a Mayfield Heights

We stayed in this hotel in March 2022 and it wasn't bad at all. We had no shower gel, and no maid service but they said that was because of Covid. Okay. We just stayed there again this past weekend, for 4 nights, and the place has gone downhill a lot in 6 months. No one mentioned there was no maid service now unless you're staying a week or more. You must get your towels from the front desk. Add to that, they were still out of shower gel and we had to once again get in in a cup from the front desk. The young blond woman working the desk in the day is helpful, at least she responds and smiles when you look her way or need help. But the women at night were engrossed in their phones, never even looking up. It looks sloppy and very unprofessional. The male housekeeper in my hallway (third floor) had his hip-hop music so loud, I could still hear it once I got in my room. Our room was also across from the electrical/mechanical room so the men would talk loudly outside our door. (Note the room number 350-AVOID). Trash sat outside rooms because, once again, there was no maid service for under a week, and most of it was there my entire 4-night stay. I also made note of a plastic fork in my hallway EVERY day I was there, even AFTER housekeeping had cleaned some of the rooms for guests who had checked out. There was also trash in the elevator daily. The carpeting in the halls was dirty, too. Our room was somewhat clean, but I could write my name in the dust on the TV stand, and the kitchen needed a major cleaning, as well as the refrigerator. We needed ice but there was no ice machine, so you had to make ice in your freezer. The pillows smelled of oily hair, which was a huge turn-off. And our room description said we had a ”recliner” but we had a sofa with a lounge side. Big difference. Of course the frosting on the cake was the fire alarm going off on Sunday morning because someone down our hall didn't know how long to pop popcorn. SMH This hotel is drastically, and I mean DRASTICALLY overpriced at $133-151 a night. I would say $59 TOPS would be the max, once I got a peek at the place. Anyway, I would strongly urge you to avoid this place and seek one of the hotels in Beachwood off Chagrin Blvd. That's where we'll be on our next visit.

Well, ******* messed up my reservations ... but to the rescue came Pauline R. She saved the day and solved every problem that existed. She had a great attitude and was very knowledgeable. What could have been a disaster was made great by her excellent CUSTOMER SERVICE. I found the staff to be very helpful, and I would definitely stay there again! 5 stars all the way!

Non posso dire abbastanza eccellenti cose su questo hotel e il loro personale. L'hotel è bellissimo, pulito, tranquillo, benvenuto e accessibile a molti posti a Cleveland. Il personale, in particolare Austin Dunn, il direttore generale e Chelsea, il direttore aggiunto, sono estremamente utile, personale, gentile e accogliente. Tuttavia, non si ferma lì, le persone che vi controllano e il personale di pulizia sono anche di prima vista. Un vantaggio aggiuntivo è il ristorante Alfredo’s, che è di alta qualità e giusto in hotel. Grazie a tutti per il nostro soggiorno.

Employees very nice but it’s apparent the hotel hasn’t been updated or maintained that well since it was built in 2008. Room furniture well-loved. Room door closer so heavy I could imagine an elderly person or child not being able to muscle-open the door from the inside. I don’t typically use the hotel room TV but noticed it was comically small and sure enough it’s because it was manufactured in 2008. So no streaming if you wanted to use it. Pool room very dingy, pool had stuff floating in it, and hot tub appears to have been out of device for a while. Gym dumbbell rack missing all dumbbells. Fancy outside foundation near the entrance was not in operation either but had a nice pair of mens pants adorning it next to the overflowing cigarette trash can. It was a pleasant enough stay and was probably a lovely facility when it first opened, but it’s currently not up to Hilton Garden Inn standards.

Gli hotel Hilton sono il mio solito andare in un posto per soggiornare...non si può andare male. Questa posizione non era eccezione. Puli, comodi, amichevole personale, grandi opzioni per colazione. Come per la maggior parte dei posti che oggi sono in viaggio, mi piacerebbe che gli hotel Hilton ritornassero a piatti più fermi. In generale l'industria sembra aver deciso che tutti preferiscono una piattaforma morbida, falsa, per la piattaforma. Personalmente, mi sento come se mi soffocare durante la notte e avessi difficoltà a dormire su uno. Il sopra non è un negativo per questo posto, solo l'industria.

This hotel was so nice and the lady Sierra at the front desk was lovely. We stayed in a suite. It had a living room area with bathroom and shower and a separate bedroom with another bathroom and shower. It was very quiet. Would stay here again and the Indigo was awesome

Letteralmente perfetto. Per lo stesso prezzo esatto non puoi battere le caratteristiche e l'atmosfera lussuosa di Home2 Suites. (di Hilton-Cleveland Beachwood) Professionisti: - Il letto era incredibilmente comodo. Le camere sono incredibilmente spaziose e hanno un'atmosfera molto moderna/lusso! (Non posso sottolineare abbastanza come non ci sia davvero nulla di paragonabile o altrettanto carino come questo posto... *& sono stato in MOLTI hotel mentre viaggio per la mia carriera.) - Le stanze vengono sigillate ogni giorno dopo un processo di sanificazione/pulizia (chiaramente molto accurato). - Il personale era molto accogliente alla reception, così come la governante al quarto piano, ogni giorno; avevano tutti un sorriso sulle labbra e in realtà erano impegnati in qualcosa di più delle benigne banalità della cultura aziendale... Contro: Non posso comprare una suite matrimoniale come appartamento e vivere qui. Voglio vivere qui ma questo è un hotel, non un appartamento.. Devo andare a casa e lasciare questo posto fantastico, accogliente, carino, meravigliosamente felice.