Scopri il tuo soggiorno a Latham

Exceptional customer service by Zhania (Front Desk Manager). After a long trip to get to this HI Express I was greeted in a warm, friendly and professional manner. She checked me in quickly while fully sharing all of the details of the hotel and my stay. She is a great representative of the IHG brand.

This place is a disgrace from start to finish....Weeds growing all over the front and back of the property, mold in the bathroom, broken mirror light, no air conditioning, and not even coffee or coffee cups for breakfast!!!!.....I would give zero stars if I could. Hotel manager just gave excuses instead of accommodating. Horrendous stay

We are from the UK on a road trip . Booked this hotel on the last minute . It was very reasonable , we didn’t expect much . Well we were pleasantly surprised . Lovely staff ,we got upgraded to a spa room , amazing big room with all amenities we needed . Clean and comfortable. Free breakfast as well . Definitely would stay here again .

La camera (2 letti da donna) era buona. La colazione continentale era una lama gentile - waffle fredde in un frigorifero, pochi bagagli e muffin, OJ era fuori così doveva seguire qualcuno per riempirlo. Tuttavia, Keisha al di sopra e al di là del divano di fronte è andato a trovare un oggetto che ho lasciato dopo quando ho controllato. Molto apprezzato!

This hotel was filthy (clumps of long hair on the wall and in the bathroom corners). Upon arrival, the AC was not working in the room. We called the front desk and were told not to touch the AC machine and only use the wall mounted controls. They were not working so we asked that they send a maintenance person to look at it since it was uncomfortably hot in the room. We were informed they do not have a maintenance person on site nor do they have one on call. So after fiddling around with it for a while we figured out you had to turn it on at the machine first before the wall controls would work. We called down to the front desk to tell them we had figured it out and the front desk person responds with “ohh I think I saw a memo about that room”. Thankfully we got it up and running. When we arrived at the hotel it was 10:30pm, we saw the room had no cloths, shower towels or hand towels so since everyone was tired we waiting until the following morning on our way out to a baseball tournament to ask the front desk to bring towels to our room only to be told “they don’t do that”. So we had to wait for the towels to be handed to us to bring back to our room. The breakfast - Sub par to say the least. Was not very good, not a ton of options and very limited quantities. At 8am there were no more potato patties left, when we asked if they would add more they told us they ran out an hour before. That means they ran out of potatoes 30 minutes into breakfast service. Breakfast starts at 6:30 and they were out by 7am. If you can stay somewhere else… Do it.

Excellent location, great service and wonderful restaurant. Would definitely stay again.