Scopri il tuo soggiorno a Lansing

Nel maggio 2023 abbiamo affittato 2 camere per 4 notti, le camere sembravano pulite all'arrivo, ma una rapida ispezione ha rivelato un livello di negligenza che non si agita con il marchio del giardino. Le camere non erano servite per quattro giorni, il letto era assolutamente disgustoso, le tende da bagno profumate di latte, il sedile da bagno era economico e distante, i condizionatori d'aria erano a malapena funzionali, Le camere che profumano da vecchi fumi e la lista continua. Questo non è un bel edificio e Marriot sarebbe saggio di disegnare o riparare questa proprietà come è un ancoraggio sul loro marchio. Nella parte superiore, che l'ha presa da 1 stella a 2, era il personale super amichevole!

Il servizio è buono, puoi soggiornare in anticipo.

Questo hotel è grande .. grande posizione . Belle aree comuni e attività . Le camere sono molto belle e il personale dell'hotel è sorprendente.

WOW, has this gone down hill. I am so embarrassed that I recommend this hotel to 4 other businesses that all came in for the show we were doing this weekend. I have stayed at this hotel for the past 4 years. I was SHOCKED at the treatment from check in to check out. Mr. Willis was the ONLY person at this hotel that was kind and welcomed you. It started at check in, the lady with colored dreadlocks told me I had to pay for my 3 night stay. I said no, I had already prepaid over a month ago. I proceeded to find my receipt and she said ”well nobody pulled the money from the third party so you will have to pay”. Nope, I will not pay. I do not know what your procedures are but I am not paying twice. To which she replied with slamming down my key card as hard as she could and said have a nice day. I said I needed 2 cards, there were 2 of us staying in the room. This really sent her into a tail spin. She refused to give me her name. Never told me anything, no breakfast times, no housekeeping policy, nothing. The next 3 mornings we down about 30 minutes after it started. They RAN OUT OF FOOD all 3 days. If you came down 40 minutes after, they were told there was only oatmeal. The tables were filthy. And this morning the lady who worked the breakfast came out and told many of us the new manager cut back and only orders enough food for about 10 people even though hundreds were staying and he would not order any more food until Wednesday when he finally returned. All of my friends in the other rooms did not get any breakfast. Housekeep is not every other day until you have stayed there 3 days. Of course we ran out of toilet paper, wash clothes, and clean towels. This would have been great to know up front so we would have known. I would have never booked this hotel knowing that. And the amount of strangers coming in off the street not staying there but just hanging out, was alarming. I will NEVER stay here again. I was told they let go of all the full time staff and hired in part timers so they did not have to pay benefits which is why the staff is so angry and taking it out on the customers. Rather this is true or not, it was so very obvious they have personnel issues and it is now become the customers problem as well. The 4 rooms we all booked will now be booked at a place that treats customers as if they value them.

We stayed overnight in April 2022 for family business. I booked directly through the IHG Holiday Inn website, and looked at the East Lansing site directly. There was no mention of renovations or anything out of the ordinary. When we arrived, there was no desk attendant, just a ”ring bell” sign with a bell marked, ”not today”...what a welcome. The desk attendant did arrive in short order though, and he was helpful for the simple requests we needed help with. I had booked a 2 queen bed room, but we soon learned that they were both full beds, NOT queens. Our 4 year old and 3 year old normal-sized children filled one bed. They were NOT QUEENS. Also, this location is under construction. There is no breakfast, just ”to go” bags in the breakfast area. It looks like the breakfast area was just shut down one day after hot service and left. There was a warm mixture of various juices in the bottom on the juice machine, cereal in mislabeled multi-serve containers left out without milk, and cases of shelf stable juice cups and cans to go with the to go bags. Coffee was not fresh, and it had run out by 8 am. The to go bags were each filled with a random fruit or applesauce, and a nutrigrain bar or some other carb. Overall, it was disgusting. The room was ok, aside from bed sizes being wrong. There was no kleenex, and there were screw holes in the door where it appeared that the lock chain had been removed for some sort of L-shaped replacement bracket. Upon checkout, we asked the desk attendant for some sort of discount for not knowing about the non-existent breakfast and wrong bed sizes, but we were just given a business card with a manager to call some other day. Wait to book here until they get their renovations finished and their rooms properly advertised.

Some good, some bad. Though you have a nice room with fridge, microwave, sink, 2-burner cooktop, and cupboards, Woodspring provides no dishes, no pots, no cutlery, no coffee maker, no hairdryer, no iron. All you get is 2 towels, 2 bars of soap, toilet paper, one tiny bottle of shampoo, and the bed sheets, blankets, & 2 pillows. (Oh wait--you also get 2 plastic-wrapped flimsy cups). You have to be prepared to round everything else up for yourself. The best thrift store is St. Vincent De Paul at 1020 S. Washington in Lansing. There are grocery stores & shopping centers nearby for food. On the plus side, it is located in a beautiful area & because the hotel is far from full it is quiet. The most maddening thing is they reboot the internet every morning about 5:45 am so that it shuts off for 10-20 minutes crashing everything you're doing. If you're an early riser, you will definitely be tearing your hair out just before 6am. The price is very good, so I may stay here again. But if they raise the price in the spring, forget it.

We started off on the wrong note but when I talked to the right person everything was rectified. Great hotel great location close to restaurants shopping and minutes away from good shopping & highways. I highly recommend if your going to this area.

I wish I would have read these reviews first and not banked on the ******* reviews. As I’m reading others say now it’s absolutely terrible. The hallways are dark and dank and filthy. My first room was in the very back hallway, no light, no exterior windows and felt completely unsafe. I requested a room change and they moved me to the 2nd floor facing the pool - BIG mistake. I got back to my room around 8 and there were numerous kids at the pool, ok at first but considering they were at the pool until after 10 pm yelling and screaming and the proceeded to RUN the halls screaming playing hide and seek until well after 11pm, apparently unsupervised! Saturday morning starting about 9 am, the same, I’m going to say at least 10 kids at the pool yelling and screaming all day, it now 3:10 and it has not stopped. My question is, are they locals being left here or actually guests. The room door apparently was kicked in at one point and does not latch well, I actually put a chair under the door handle so I would feel safer. The beds are, well, very worn so that added with the noise I didn’t get much sleep during my stay. I cannot speak to housekeeping as I had “do not disturb” displayed so nobody would come in my room. Please understand this hotel is built around the indoor pool with superb acoustics that rebound off the ceilings and walls to all the rooms, I particular the 2nd floor. They put a hold of $250 on my card for incidentals and in case there was smoking (I don’t smoke), so I made sure to inform them that my room already not only smelled like smoke and **** but that at least one of the comforters had several burn hole marks. There is flaking paint and damaged walls and furniture. I have to be fair so: PRO - Hot water and decent water pressure for shower. It was close to my daughter.

This is a very beautiful hotel to stay in. The hotel itself seems quite new and the rooms are very well appointed. Everything is very clean and fresh. It is a stylish hotel with nice paints and touches to the exterior and interior. The staff is very friendly and professional. Janice at the front desk was exceptional and very kind. I would highly recommend the courtyard downtown Lansing. One warning the surrounding area is a bit scetchy and maybe not so safe after hours but the hotel and lot seem quite secure.