Scopri il tuo soggiorno a Hillsboro

Hotel molto bello con belle camere e grandi strutture

When we arrived at 7.30pm following a very long, stressful journey we could not see any staff. After waiting 5 minutes I went to the laundry and found a member of staff and asked if anyone was working on reception, she said she would go and find someone. Eventually a receptionist arrived , no apology for keeping us waiting and grumpily said ID, when I handed it over she said “oh good” in a sarcastic way. She proceeded to ask us why we were visiting the area and after explaining we were touring round she said (in a very uninterested way) “oh interesting”. She then told us about the daily evening reception that we could enjoy but this finished on a Wednesday (the day we arrived) and she said oh well maybe next time. The room had a very strange lay out. You had just about enough room to walk between the bed & TV. Every morning the room and corridor was filled with the smell of food being cooked (we were on the 4th floor). The smell was the same every day so it couldn’t have been coming from a room. As this hotel is in the IHG family and we had stayed in a couple of these already on the trip and had received a daily cleaning service we had assumed we would get the same here. After being out for the day we returned to find that our room had not been serviced. I went to reception and spoke to the same person that had checked us in. She asked if we had read the notice at reception (to explain what cleaning we would receive), I said no, where is the notice and she couldn’t find one! She then asked what service we had been receiving at other hotels and I explained that as they are in the same family we would assume it would be the same. She then told us they only clean every 5 days but she would give us some fresh towels. Breakfast was unsatisfactory. They serve until 9am on a weekday. We went down at 8.30am the first day to find cold coffee, no yoghurt, no fruit, virtually no cereal and no staff to ask. After that we sorted our own breakfast. To rub salt into the wound when we got home we found that they have debited our credit card around $500! This stay was prepaid, we did not incur any incidental charges and we have had no invoice from the hotel to explain what these erroneous charges were for. The case is now with our credit card company. It seems a shame as the hotel itself is quite nice but obviously poorly managed.

Il posto era il migliore! Il personale era incredibile, utile e amichevole. Ho soggiornato in altri due stabilimenti questa gita. Questa mano si è ritirato. Era meno costoso. Ho apprezzato davvero il pranzo e il caffè. Hanno davvero avuto latte per il caffè. Non prevedono il caffè, il parcheggio o il colazione a differenza di uno degli altri hotel. Bella posizione tranquilla. Il letto era pulito. La camera era fresca odore. Non è moderna ma confortevole e a casa. Grande cucina. Grande frigo. Amazing lavanderia. Ho confrontato io sono così felice di trovare questo. Il valore è giusto. Voglio tutto! Per un prezzo basso hanno consegnato!! Grazie per il soggiorno. E il personale era sorprendente dal colazione a controllare in peeps.

Il personale è molto amichevole, le camere sono molto belle e le strutture sono buone.

Non ho avuto la possibilità di controllare le strutture, ma l'hotel e le camere sono molto belle.