Scopri il tuo soggiorno a Gurnee

Rented hotel with the 40% special making a one night stay 94$ per night. I made a reservation for two individual nights at this resort through their website. It was total of 288.00 which they forced me to pay half up front and half at check in so they can charge me per night which was not necessary. I would have paid one time so I wasn’t forced to pay their staggering hotel fees of 34.99 each night totaling 69.98. They already charged me twice for taxes in my multiple night reservation as they would if I booked by the day, totaling 7.74 and 7.52 per night times 2. That’s ok But the fees were 69.98 for two days for amenties they didnt even offer us. There was no safe in the room, ww didn’t use their wifi, the fridge was broken, spent one hour of our hotel stay in the pool area, and we didn’t utilize activities for kids because we have none. On top of that I had to pay 30$ for parking my vehicle in addition and another $15 for the locker because they had no safes in the room to secure our belongings.Upon arrival, they charged me for the whole stay, instead of waiting till check out. They pre assigned us our room that had no patio access before we arrived and upon checking online there is no upcharge for a room facing the car lot with a patio, prices are exactly the same. I requested a room with a patio on the first floor to have easier access to my vehicle they charged me another $30 to upgrade making our final bill $354.50 total broken down into two parts charging us for the two night reservation on top of the $15 bucks for additional locker usage. The don’t offer you to pay for an hours time while using the locker, youre forced to pay for a whole day of isage even though we spent 45-1 hrs time in the pool area. they demand you put prepay down a 100$ deposit to charge the card on file while staying there, which is bullcrap. on top of that they charged me additional $30 dollars to move to a room with a patio 15 per night even though there is no up charge. They charged me a total of 288.50 dividing it into two payments so they can charged me per night taxes and fees and it was $354.50 for two days at 94 a night! WTH! They also took it upon themselves to eneter the room when we weren’t there to apparentely carpet clean even though we had a do not disturb sign on the door, they came in a got the floors all wet and touched all of our belongings and left the room smelling foul and super musty to the point we couldn’t bare it. the whole floor was soaking wet and they offered nothing to us in return like we made it up. we left our belongings a certain way and the lights all off then we come back and our stuff is rummaged through and the entire floor soaking wet. no accommodation by the hotel team at all, I ask to extend our check out for one hour in the am and they told me $89.99 to extend and I mentioned the $69 night extension slip that they stuck under my door and they told me it was total 140.99 if I wanted to extend the night! They are scam artists a

Ho dato una stella perché nessuna stella non era un'opzione. Il nostro team di calcio doveva rimanere in questo hotel (hanno una lista di hotel necessari per scegliere). Mi piace le recensioni per stimolare buone imprese, ma c'è un momento e un posto per una cattiva recensione e questo è il punto. Questo hotel non è sicuro. Solo il nostro team ha affrontato una TV che non funzionava, un bagno che non funzionava, le carte chiave che erano disattivate continuamente, mold, infestazione di volo nero, era pazza. Non ho dormito in un letto pieno per circa 25 anni e lo condivido anche. Non ideale. L'intero hotel puzza come una casa di infermeria. I nostri compagni di squadra sul quarto piano avevano la molla e i voli. Il quarto piano non era stato usato da molto tempo e era stato appena aperto per l'uso. Fortunatamente. Ci era un ascensore per l'intero hotel, l'altro era fuori ordine (e dietro in ispezione). Le ragazze del desk front non erano affatto amiche, le prime impressioni non importavano e non era buono.Le porte alle scale erano così dure da aprire. Un po'di paura di pensare a un bambino che cerca di uscire in un'emergenza, non potrebbero aprirli perché anche noi adulti avevamo un tempo difficile. Il povero manutentore aveva le mani piene qui. Il lato brillante, abbiamo i tagli per il colazione (non pagate per questo) e l'uomo e la donna che fanno il cibo e le bevande ogni mattina erano così gentili e utili. Mantenere la vostra salute, la vostra famiglia e i vostri soldi in sicurezza, non restare qui.

Siamo arrivati a Chicago per la cerimonia di laurea di formazione di base dei miei figli Naval. Questo hotel non era sulla lista degli hotel suggeriti dalla base, ma le recensioni erano sufficientemente indicative per dire che era un buon soggiorno. Il primo saluto John deve essere di gran lunga il gentiluomo più professionale che abbiamo mai incontrato nei 30 anni più viaggiando in diversi Stati. Grazie per averlo reso così comodo e memorabile e per aver preso il tempo di apprezzare davvero il servizio che nostro figlio sta dando in militare. Eri un piacere incontrarti! La stanza era immacolata! Letti comodi, esattamente quello che abbiamo bisogno!!!!

Avremmo voluto un tubo caldo. Anche il piano della piscina era così slipperoso mio figlio e mio padre entrambi gli slittarono su di essa mentre camminava per le scale per entrare nella piscina. Molto pericoloso!

Hotel This hotel started out very well other than the room smelled like stale smoke. We were going to Six Flags and got into town much earlier than expected and they allow us to check in early which I thought was great because we were going to have a long day at the park and then we could go straight to the room and go to bed. Nice thought but not quite how it went. We got back to the hotel about 10 PM and our key was not working. We went to the front desk she gave us a new key, which also did not work. The front desk worker went up to our room with another key, and she tried to open it with no luck; she then went down and called her boss while we sat in the waiting area with our two kids (teenage boys 12/13). After about 20 minutes I checked in and were told she was calling maintenance; I asked if they could give us another room so the boys could at least lay down and maybe watch some TV which she was able to do and gave us a room super close to our original room. I waited about 30 minutes and went down to see the status. I was told she called maintenance and was waiting to hear back, but her boss said worst case scenario maintenance would be in early the next morning. I told her we had medication that was needed in that room. She called her boss back who said they needed to wait an hour from that point to hear from maintenance and if they didn’t respond, they would call the fire department to get the door open. At this point we have been dealing with this for close to an hour already and I mentioned that so she said she would wait 15 minutes. Another employee showed up about 20 minutes later (thinking possibly the manager) and he told me the fire department was on the way and they arrived about 10 minutes later. The fire department did an amazing job and got into the room in about 20 minutes. I know this was a very unfortunate event that probably rarely happens; my issue was the initial response of telling me we would need to wait until morning when all our belongings were in the room then telling me we had to wait another hour before they called the fire department. A bad situation that was handled badly. I do feel bad for the young girl that was working the front desk as I think she was working alone and could only do so much. Overall the staff was friendly but management response was lacking to say the least. Both rooms also smelled of stale smoke but to be honest that was less of an issue after dealing with the issue of getting into our room. All this and we still paid full price for our room.