Scopri il tuo soggiorno a Elmendorf

As a Hilton Honors member I felt compelled to give my first ever review. This is my first visit to this hotel and I must say that I am very impressed with the level of customer service I recieved from the night auditor, Susanne. She greeted me immediately with kind words and a smile. She is very professional and informative during check in. I forgot a few items while packing and she quickly brought what I needed to my room. I came down twice during the night and both times she was cleaning something instead of sitting around. In the morning when I checked out it was still dark and she walked me to my car, even assisting with my bags. She wouldn't even accept the tip I tried to give her. During breakfast we spoke of her and it is obvious that all the guests love her. She truly gives customer service from the heart.

This was overall a great stay. This location was especially good for a family vacation setting. Location is within 2-4 minutes drive to several major stores including national ones to pick up any last minute needs, it is also super close to major highways but just far enough away to still keep it quiet. Plenty of other desired businesses just a few minutes away. Very nice part of city, particularly for the south side. Room and other facilities were generally very clean and well maintained. The staff was all very helpful, friendly, and professional. The breakfast was kept hot and well stocked with lots of proteins, plenty of bread and dairy options and some fresh fruit. Pancake machine was great for the kids, we were just normally in too much of a hurry to be able to enjoy more. Prices are pretty fair for the market. The room had lots of windows and plenty of lighting when needed. We didn't use the pool or gym so I can't comment on those. The only two things that could have made this stay better would have been a microwave in the room as it already had a refrigerator, and some upgraded laundry machines. Seriously those things have to be from the 90s only accepting quarters (not easy to come by those these days) and several of the functions on dryer were broken. The machines also didn't seem to be super clean. Most guests that might not be a problem for, but with large family and several days staying there we needed them. If those two items could be fixed, then I could give a perfect rating. We still plan to come back to this hotel the next time we are in San Antonio.

So yesterday I posted a review about this place. In the review, I did state that this place should be 5 star. Actually they are. My issue was that were overbooked and couldn't accomodate me and my family. However; after speaking with the manager, not only did he fix the issue and apologize; he found a way to get me in a room for the night. Housekeeping apologized and made sure I was aware of their intentions. The young man at the front desk Byron, was amazing. Byron was funny, confident and I watched him take care of every guest with the same enthusiasm and respect. He is definitely a bright light to this hotel. Miguel, the manager was extremely professional, courteous and straight forward. The hotel is CLEANED SANITIZED and SAFE! They have overnight security to ensure your car and belongings are safe while you rest. The fitness center is definitely up to par and the pool is decent as well......and I believe its open 24 hours! I originally gave them a bad review and I was 100% wrong. This is 5 Star and I too agree with the rating you guys constantly receive. Thank you Byron........ Thank you Miguel....... After the situation of Hurricane IDA, I truly needed help and you guys delivered. From the bottom of my heart, Thank You!

Rooms and bathroom were clean and spacious. Loved having a fridge and microwave as well as iron & board. Staff was friendly and went out of their way to accommodate us after traveling 18 hours and arriving at 11am with an early check in. The free breakfast was more than I expected. I was pleased to see waffles, eggs and sausage and as well as cereals, bagels with cream cheese and fresh fruits. We traveled with our band and everyone was pleased. We'd all definitely go back.

L'ambiente generale dell'hotel è molto buono, compresi Datang, ascensori, corridoi e camere. Il servizio è cordiale e amichevole. La posizione è un po' lontana dal centro della città, ma molto tranquilla. Prestazioni ad alto costo.