Scopri il tuo soggiorno a Earth City

Grande stanza. Eravamo vicini all'ascensore e non avevamo problemi con il rumore. La piscina era riscaldata ma ancora più fredda di quanto preferisco. Non ho fermato i miei figli a giocare in essa. La nostra stanza aveva un balcone. I miei figli amavano mettere su e giocare su tavoli o leggere. Aveva un problema con il frigo non si raffreddava e la toaletta correva. Il bagno era fissato, ma purtroppo il frigo non era.

We did parksleepfly at this hotel. Check in was at 3 PM. We arrived just after 3 to a lobby full of people who were waiting for their rooms. Once at the front desk we were told the room wasn’t ready and she didn’t know when it would be ready. She didn’t acknowledge the issue or apologize. She was completely indifferent to the situation. She didn’t take my name or number and just never minded me and went on to address another person who came in. I waited 10 minutes and went back to the front desk. I asked if she needed my name and number. She begrudgingly wrote down my name and phone number. A few minutes later I see the hotel charged me an additional $24.99. I go back up to the counter and ask a different front desk person about the charge. He just blankly looks at me and literally starts talking to someone who was waiting in the lobby; their room was ready. Over an hour later our room was finally ready. I asked again about the $24.99 charge when I could finally check in. She tells me the charge will come off after I check out and I could wait for the manager to tell me the same thing. The charge never came off. The room was clean. We didn’t have any issues with the shuttle ride to the airport the next morning. I will mention the shuttle that took us was from The Double Tree. We were advised to call the hotel from the airport once we returned and had our luggage. The first person in our group who called was put on hold. A second person from our group called and was able to let them know we needed pick up at the airport and then was put on hold. A third person called and was put on hold as well. The Holiday Inn shuttle did eventually arrive about 40 minutes later. We headed back to the hotel but then the shuttle driver turns around and goes back to the airport to pick up more people. We will never stay here again obviously. I didn’t appreciate the staff making me feel like a nuisance for expecting the hotel to have a room ready for me that I booked 3 months prior and asking about an unexpected charge. I did want to mention that this area is like a corporate ghost town and kind of eerie especially at night in my opinion.

很好的酒店，下次還會來住

E' stata una buona visita per un soggiorno notturno

We booked this hotel for three or four nights. We checked in late and arrived around 2am. The room was hot as the air conditioning unit was off. Took hours to cool down. We immediately as we always do we look over the sleeping situation. Located several “short hairs” all over the comforter. Once we peeled back the comforter we located more. Gag. And in addition stains. Were the sheets stained even after washed? Or never washed? We will never know. The pull out sofa sleeper did not have any sheets (nor were any available in the closet as they sometimes are.) had to request sheets. No biggie. Off to a rough start. Complained about the cleanliness to night shift because that’s when we located it. Left the next day and returned to the room not being cleaned. Same situation as the first night. Complained again. The following morning I made a complaint with the day shift on duty concierge. I was told that cleaning was only done every three days unless requested. I informed him that I requested to the on duty staff two nights in a row. I was told by Matt that the night shift doesn’t speak to the day shift and they would never know the rooms needed to be cleaned unless the complaint was made to the day shift crew. Matt also told my wife that their records indicated that our room had been cleaned. (Basically calling us liars) We had pictures to prove that wasn’t true. Due to the lack of cleanliness we checked out a day early. To their credit they did not charge us the last night of our reservation. In conclusion, dishonest and not clean. They will say their cleanliness is top priority. It was not a top priority for our room. Plenty of other options in the immediate area. Stay away from Comfort Inn unless you find comfort in sleeping in a strangers body hair and stains.