Scopri il tuo soggiorno a Allentown

L'hotel stesso era bello, ma l'iscrizione era una catastrofe. Ho chiamato per far sapere all'hotel che arriveremo tra le 2 e le 3 a causa di un arrivo tardivo a Newark. Quando siamo arrivati circa 2:45am ci è stato detto che non potevamo accedere dopo aver guidato oltre un'ora e trascorrere altre 5+ ore su un viaggio aereo incrociato, perché i computer erano in mezzo a un ”reboot” per chiudere la sera. Mi è stato detto che se avessi chiamato per dirgli che siamo arrivati tardi qualcuno avrebbe stampato le chiavi per noi in anticipo, quindi è evidente che il cameriere dell'hotel che non abbiamo chiamato (che come abbiamo detto prima). In tutto, abbiamo dovuto aspettare un'altra mezz'ora per controllare, dopo che ci fu detto che probabilmente le chiavi non funzionavano, quindi abbiamo dovuto aspettare un tipo di manutenzione per salire in camera e lasciarci entrare, e poi aggiungere insulto al danno, il giorno dopo, Il desk mi chiama e mi dice che non abbiamo mai lasciato una stampa di carta di credito (che abbiamo fatto, una delle ragioni per cui abbiamo dovuto aspettare mezz'ora), quindi dovremmo andare in fretta all'hotel per fornire una carta di credito o rischiare di perdere la nostra stanza per la seconda notte.

Non posso dire abbastanza grandi cose sul posto. Stephen, il direttore generale, è andato sopra e oltre per assicurarsi che il nostro soggiorno fosse buono. Le patine e i letti erano comodi. Il posto era estremamente pulito con tutto quello che avresti bisogno per il tuo soggiorno. Sono disponibili un servizio di guardiani del personale, che era molto tempestivo e scomodo per un piccolo pagamento. Le camere erano molto tranquille. Non abbiamo sentito alcun rumore esterno, anche se sapevamo che l'hotel era in grado.

I stayed for two nights and my overall stay was average. My room was very nice and clean and the hotel overall was nice. However, I have a few things that are worth mentioning here. As a Lifetime Titanium Member, I have high expectations when I stay at a Renaissance. The first and very shocking thing is that I had no hot water. When I called downstairs they said that we do have hot water and that we just have to let it run for about 15-20 minutes before it will get warm. I did that and then I had a hot shower. This does seem a little ridiculous to me though. Both from a conservation standpoint as well as time. ( I arrived around 1am and was exhausted and ready for a quick shower and bed.) Further, this hotel staff needs some training and my even bigger complaint is about the restaurant. The front desk informed me that breakfast would be served in the restaurant until 11 AM. I received 1 breakfast voucher for two and was told that I could get another one the next day if I wanted to eat in the restaurant again. Breakfast the first day was mostly without incident, however it took a few people and way too long for me to receive the check. ( I had a voucher and my balance was zero. ) The next day, my sister and I arrived at the restaurant at about 10:40am and the floor was completely wet and had already been mopped up. Granted, there was no one in the restaurant, but I still didn’t expect this at this hour. There was nobody seated and we wanted to eat breakfast. There was no one to greet us at the door but then somebody spotted us, and then seated us. I told my sister about the incredible stuffed French toast that I had for breakfast the previous day and thus we ordered that and then afterwards we were told that we couldn’t get breakfast. So there is definitely some mis-communication here between the front desk and restaurant. In addition, the woman who seated us was extremely nasty and when we had expressed that the floor was being mopped at that moment she was rude to us and decided that she wouldn’t seat us and instead handed us off to someone else. This was completely inappropriate, unexpected and certainly doesn’t meet the Marriott standard. Afterwards, I went down to the front desk and talked to the front desk manager, Tiffany. She acknowledged that some training is needed at the front desk (and I definitely think it is needed in the restaurant!) and then I was accommodated me accordingly. The only other comment I’ll make is about the parking. It is very confusing and the parking is shared with the connecting venue. I was lost and I also don’t know if I’d want to walk downstairs in that long hallway alone late at night. Having said all of this, I would stay here again if I ever find myself in Allentown.

The check-in was fast and pleasant. The attendant even asked for my room preference and made suggestions. We were provided a list of the eateries in the area, which was very convenient. There was an unpleasant odor in the room at first, but nothing that the spray I brought with me couldn't fix. Everything met my expectations, except the lack of hot water. A nice hot shower would've been great after hitting the slopes. I'm not sure what the issue was, I was too tired to complain and seek resolution. I'd stay here again, but the next time, I will confirm that the hot water is available on arrival.

We stayed 1 night. Great personal, great price for rooms. We loved the stay but only negative is that floor in room and overall really need to be cleaned. The carpet had bubbles, so maybe that also need to be fixed, except that a great stay. Breakfast was good. Recommend it and 10 mins walk to a close mall.

Questo era l'hotel più sporco che abbia mai soggiornato. La stanza era orribile e grossa. (era la stanza deluxe) Le tovaglie erano sporche e avevano i capelli degli ospiti precedenti. La sporcizia del pavimento era appena sbattuta nell'angolo. L'a/c sembrava un camion diesel. Potrei passare tutto il giorno a lamentarmi. Lasciate che dica che non sarei rimasto lì, anche se fosse libero.

Well this place was totally ridiculous it really went down hill since me and my husband stayed there several times was much nicer. This room was a joke first of all the alarm clock didn't work, there was no blankets on the beds and the comforters ****** they wouldn't stay up on your body while sleeping they slid right off, sounded like there was a heard of horses above our room jumping all night then I went to pick up the phone to call front desk to ask for a blanket and the phone didn't even work and I have a heart condition if I needed help or assistance I would of died because I couldn't call for help then we saw bugs I'll say this I will never ever go there again and will not tell my worst enemy to go there oh forgot the heater ans AC didn't work properly either the whole place and room and experience was horrible except I had a wonderful time less the whole lousy room thing .

La mia famiglia e io siamo qui per qualche mese a causa della pandemia e quando vi dico che tutto ciò che ci viene trattato qui è con rispetto e umiltà. Il proprietario sta davvero facendo il passo e fissando tutto in questo edificio. Sono così felice che qualcuno abbia comprato questo edificio e ha fatto un lavoro sorprendente con che è molto pulito. Ho quattro anni e sono molto protettivo della mia figlia, la mia sicurezza è anche qui e è davvero tranquilla e sicura. Sicuramente consiglierei alle famiglie! Non c'è altro posto dove ci faccia sentire come la famiglia. A parte questo non c'è altro che la famiglia e l'umiltà.