Scopri il tuo soggiorno a Black Rock

This Hotel Needs A Major Overhaul If Its To Continue Attracting British Visitors . Tobago is a lovely Island , this was my 6th visit my partner who had never been & was so looking forward to it . I thought I knew what to expect although I hadn't stayed in Black Rock before. Grafton Beach wasn't my first choice I originally booked to go to The Starfish , however a week after paying the balance I was advised the the pool was closed for the entirety of our stay . We are pensioners & wanted the cocktails by the pool experience . The room was clean , the beds very comfy , the shower worked . We asked about lack of chairs on the balcony & were told that's unusual we'll get some for you tomorrow, we were there 10 days no chairs were delivered. We were expecting buffet & Al la carte occasionally, however we were the only ones on all inclusive for the first 3 days . Breakfast started out as buffet then after 3 days became mainly al la carte & the things on the menu weren't always available , even though you can buy fruit from stalls along the road the hotel served mainly watermelon hardly any bananas & pineapple . We had to order our lunch & dinner from menu the day before we wanted it & even then we didn't always get what we ordered or at the time we had booked , & even though we were all inc we had to sign for all drinks & meals . On the whole food was well cooked , lunches were excellent however the choices for evening were very poor a choice of a starter , 2 mains 3 sides & 2 desserts , on several occasions we only had one course . The pool bar was completely closed & all stock was removed during the weekend .The main bar was poorly stocked .Gayle , who was an excellent barmaid was unable to make our choices as ingredients were unavailable . My partner asked for red wine , there was none , Gayle got some bought up from Waves the beach restaurant along with a bottle opener . On Saturday the bar was closed for 2hrs in the afternoon as there was no staff to run it , there was no water or glasses on the bar either 3 times we asked at reception . The weekend bought more guests but less staff everything was very lax I complained to 3 different managers . Rooms not cleaned until 17.30 no toilet rolls left in rooms & towels weren't changed ,no toilet rolls in toilet by pool ( the pool toilets & showers were closed we had to use staff toilets) Unavailability of all inclusive drinks & Evening meal changes to our ordered food , plus the fact when we booked for 19.00 & only ordered the dessert we had to wait 45 mins before we got it . People that booked for 19.30 had received their starter & main before our single course arrived . When the bottle of red wine was empty , there was no corkscrew to open a new one & the weekend barmaid disappeared for 30 mins to try & find one after 40 mins a corkscrew was bought up from Waves & taken back down again . The single person running the bar had to wait on tables as well ,so getting drinks was a slow process especi

Hi we went to Tobago on 6th March with 2 other couples. Having read mixed reviews before leaving we went with an open mind. We were pleasantly surprised by the hotel . Small but perfect and all rooms have a sea view. The hotel is right on the beach which was very handy . Sea was unusually rough while we were there so only got to swim in the ocean a couple of times., however not far from our beach sunbed to the pool to cool off . Pool kept very clean by the great pool guy who works very hard all day . Not very deep but fine to cool off in . I believe it had been retiled since then. Rooms spotlessly clean, quite roomy. Lovely crisp white bed linen and extremely comfortable mattresses. Slept really well. Bathroom quite roomy, very clean and functional but a little dated . Staff are all very welcoming and friendly especially the team at D Grill restaurant for lunch. Buffet was small but open sided to the beach which was lovely at breakfast. Staff friendly , food was not for me as have stomach problems and have to eat very bland . Would have liked to see some plain chicken fillets or plain fish that could have been cooked on the grill. Also would have liked to see regular hard boiled eggs and perhaps tinned tuna on the salad counter for people like me who have problems. However when I asked the chef about hard boiled eggs he made sure they were some in the evenings while I was there . The others I was with enjoyed the food , only little annoyance was the meats are not filleted so quite a few bones in most meat dishes , but very tasty. Soups very good . Loved breakfast , always tasty . The other restaurant was not open while we were there so can not comment on that . Drinks from the bar were always good , we usually sat outside by the pool bar in the evenings . Lovely spot to see entertainment and listen to the waves . Entertainment was fairly good , Steel drum guys a couple of times were great . Gilbert O'Connor a singer is brilliant, sings Calypso but adds his own words . Another fantastic singer is Derek Sandy , a must see although he is only there from October to end of March. There was Karaoke a couple of times but the crowd were not really into that so the guy played whatever music the guests wanted so all good. Only one singer we really did not like , was a lady . She pitched songs way above her voice and did not appear to know all the words , we did let the staff know and thank goodness she was not on the following week . We missed seeing 3 turtles on our last night ( a Sunday ) . No volunteer for Turtle watch that night sadly so never saw any but did see the mounds the next morning right outside our room . The only negative was the sun loungers on the beach , a lot were broken and very uncomfortable , the need replacing as only enough decent ones for about 6 couples. Also they do need to get more umbrellas for shade for the sunlounges around the pool . There were only 2 when we were there and most of the guests from UK really