Scopri il tuo soggiorno a Altinkum Mahallesi

This hotel is advertise as a four star. This is misleading: - There is free WiFi but only by the swimming pool and lobby area which has no air condition. Internet is very unstable. You are not able to use WiFi in your rooms. If you require to contact anyone with ease you would have to pay for WiFi using your network provider or purchase a Turkish SIM card for £35. Rooms: - Garden view is very misleading (please see picture for what they class as a garden view) - The beds are two single beds put together (please see picture for visual) with stain sheets - Cleaning - does not include fresh sheet nor clean towels! Towels are given which are stained and not clean (see pictures for visual) Accessibility: - There is only one lift which is small and, you have to use flight of stairs to access the lift. So this is not pram nor wheel chair freely. Health & safety: - The room does not have smoke alarms that work. I’ve recorded the smoke alarms no visible lights flashing. This was the same as all present smoke alarms on floors. - Smoking is permitted everywhere - lobby, by pool, including rooms. There are no restrictions on smoking. You are given ash trays to smoke even in your room. However no visible working smoke alarms. - On arrival fire alarm switch in hall way on the fourth floor outside 419 is hanging off the wall exposing wires therefore indicates it is both faulty and a hazard. Although it was put back onto wall. - Toilets stop working during our stay twice. In both room the toilets stop flushing. (A group of us staying). - A pool without lifeguard. During our stay my nephew almost drown due to getting his leg caught in float. - Advertised entertainment but, there was no table tennis nor garden. Hygiene: - The food quality is appalling and does not reflect what you pay for. The storing and heating of the food does not reflect hygiene standards of a four star hotel. Firstly the variety is terrible and secondly the food is on rotation (Suggests reheated daily). For example - The chips are hard and stale. Nothing is fresh. - The food is not covered appropriately therefore you get the flies in, on and around the food. (I have pictures of this). - There isn’t anything sensible to eat so getting inclusive is really pointless. - The drinks that are included in their “inclusive” offer is not sensible. The sprite is sparkling water with added lemon. Cola - this is not nice. Huge langage barrier. Despite being a tourist location staff don’t really understand you so this creates difficulties. You need google translator. Cleanliness - you may as well bring your own mop, broom as so forth. Please bring your own plug adaptor. Save yourself disappoint do not book this hotel! I promise you - you will be disappointed for the amount you spend to what you get. Loveholidays should remove this from their site especially after researching other reviews! Trip type Vacation Travel group Family Rooms 1 Service 1 Location 3 Rooms NOT CLEAN! The shower

E' molto bello fuori dall'hotel, soprattutto la pulizia della piscina e il tranquillo posto. Purtroppo, mentre le stanze sono grandi e possibili, abbiamo avuto delle situazioni come se il cappotto di doccia fosse rotto nel bagno, come se tutto quello che ho gettato ci fosse rotto, la pista di coltelli di copertura lasciati in camera per l'uso. Non c'era un riscaldatore d'acqua, ma quando gliel'abbiamo detto, l'aria condizionata e il frigo funzionavano bene, se siete qui in attesa di molto, vi dispiacerebbe, se siete qui in attesa di niente, potrebbe essere una bella esperienza. Potrei dire che sarebbe più facile che venissero a prendere i loro coltelli e piatti per un paio di giorni, e finalmente il comfort dei loro balconi era davvero bello.

Le camere sono molto pulite e pulite. ☺️