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Wonderful from start to finish! I could not recommend this hotel more. For me, it was the hotel team. The hotel community went out of their way to connect with others and genuinely seemed to care. They showed pride in customer service and expressed that they take their five-star reputation seriously. The room standard was amazing. Due to rooms being fully booked over Christmas, I needed to switch hotels for the main Christmas days. I switched to the biggest and supposedly most “ luxury “ hotel in Sousse. Honestly, the switch was not worthwhile. I realized just how exceptional the quality is at the Iberostar Selection Kantaoui Bay. The housekeeping team visited daily providing toiletries, clean bathrobes and nice extras ( such as sweets and chocolates) to the room. Their friendly faces with their cheerful banter were a pleasure to embrace each day. The food quality was great! I do not consume meat or dairy but that didn’t make a difference, there truly is something for everyone. The fresh food selection was incredible and certainly unbeatable to those I had tried elsewhere in Sousse and Tunis. The cooks shared helpful recommendations and I tried a range of fresh local flavours. This hotel was comfortable, with a cheerful friendly team and positioned with an exceptional view of a gorgeous quiet beach. I would happily stay again, and I highly recommend the Iberostar Selection Kantaoui Bay. I would like to extend a huge thank you to the remarkable team.

Siamo appena tornati dalla vacanza più rilassante. Ci siamo divertiti molto, proprio quello che volevo. L'animazione era una delle migliori parti della vacanza. Questa squadra era sorprendente. Erano davvero grandi con i bambini e tutti i clienti. Pensavamo che Hossem fosse sorprendente e un vero credito non solo alla squadra di animazione, ma all'intero hotel. Il ragazzo ci ha fatto sentire così benvenuti e mi ha fatto davvero volere prendere il haha archery. Sarebbe uno dei motivi che ci ritorneremmo. Non sappiamo come quel ragazzo ottiene la sua energia haha Me e il mio partner aveva un massaggio di hammam e un massaggio rilassante che davvero ha creato per una vacanza così rilassante. Non riesco ancora a credere quanto fossero economici. Pensavo che tutti i dipendenti fossero grandi e gentili. Avendo la piscina vicino alla spiaggia era ideale. Potresti solo scorrere tra le 2 tutto il giorno se volessi. Era bello trovare facilmente un letto a piscina o a spiaggia. Il cibo era ok. Ma servivano cibo per qualcosa di brillante, come 21 ore al giorno. La pizza a mezzanotte era la mia preferita. Le camere erano buone, forse un po' date, ma non trascorrete molto tempo nella stanza comunque. L'unica cosa che non mi piaceva era che la gente cercasse di venderti un'escursione, ma forse è solo me. Ero solo li' per rilassarmi. Tutto in una delle migliori vacanze che abbia mai avuto in un lungo periodo.

No way this is a four star hotel. The check-in process alone was a major red flag. We arrived, after 30 minutes we were seen to by one of the reception staff who then handed us a form without any instructions and told us to 'go mingle with the other English'. After filling out our forms we were then shooed back out ino the lobby and told to wait an hour for our wristbands. After the wristbands, we were shooed again and told to wait another hour for our room. We should have seen this as a sign of things to come because honestly the experience didn't get any better from then onwards. The canteen is horrendous. Hordes of people fighting - and I mean literally fighting, we saw two fist fights during our stay that involved security - over serving spoons to serve boiled slop onto grubby plates. There's no cutlery when you sit down. Piles of food and debris from previous meals laid out across tables and the floor. Our room, completely run down. Masking tape holding hooks onto walls for towels, numerous missing light bulbs and fixtures, a loose door handle that breaks every time you use the key, a bath completely stained with black 'something' and to top it off and old crtv what gave me an electric ZAP when I tried to turn it on. It did not turn on. Making use of the hotels facilities is a chore. To get a beach towel (tattered beaten up rag) you pay at reception for a slip of paper, the paper you then cart down to the pool to exchange for a towel. This process goes for most things, like the gym. You pay for paper, you then go for a walk to find the mystery person who will exchange the paper for what it is you want. This leads to another glaring issue... This wasn't an all inclusive holiday. In fact it felt like at every turn there was another deposit or tax to pay on top of what we had already paid through Love Holidays. The only redeeming feature of this hotel has been the staff outside of the reception area. They are genuinely helpful, polite, and work hard to maintain even a tiny bit of order. It's self evident the staff are working with very little and they are trying to do a good job which is very commendable. If you're considering this as a holiday be warned that it falls more in line with a two or three star experience rather than the four star that's advertised. It's sad to think I you too will be genuinely home sick.

Ottima esperienza, personale gentile e disponibile, mangiare buono e il personale del ristorante molto gentile. Grazie a tutti, animazione, bar, reception ,vice direttore sempre a disposizione ,ibtissem gest relation,,,tutti personale senza eccezione solo che albergo ha bisogno di piccole ristrutturazioni Abbiamo passato una bellissima settimana

Hotel elmouradi palace un tre joile hotel avec une animation exceprionel Merci pour toute l'equipe animation pour la joie Lambiance Pour les soiree Les activites Les diver programes a la plage et a la piscine Super sejour grace a une animation exceptionel