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From the condition of the villas to the quality of hospitality offered by staff, this was a huge disappointment. The villas have not been maintained, as evident from many deteriorating aspects throughout. Best example are the bathrooms, where the tiles do not lay flat, and the grout is cracked and very dirty. Ditto for the caulking around the tub. There's a skylight which does not let much light in due tot he accumulation of dirt and debris. The villas were two stories, and our downstairs level, which included the kitchen and living area, was overrun with ants. Not my favorite early morning activity to collect and dispose of hordes of ants. Also, we did not know what was decaying off the patio, which is off the sliding door from the living area, but there was a large community of flies which prevented us from using the patio or even going outside through the sliding doors. I requested that the ”resort” address these issues but, in the 5 days we were there they did not do a thing. Also, there were steep stairs leading down to the entry door, and the railing was very loose and covered with some sticky substance. Again, I asked for this to be addressed so I didn't have to worry about falling the stairs, and it was never taken care of. We had dinner at the ”club” the first night and the food was terrible. Finally, we had made reservations five months in advance for TWO villas, as we were attending a family wedding in Obidos. When we arrived, the staff told us that no, we only had a reservation for ONE villa. They were quite insistent, until we showed them the email confirmation of the reservation. Even then, they were not apologetic. They found a second villa, but it was not convenient to the first, but they said that was all they could do. We also discovered that the wedding planner had come earlier with two welcome boxes, since she knew there were two parties staying a Bom Successo, but the hotel staff told her that only one party was staying there. However, they claimed, to us, that the wedding planner only brought the one welcome box. Did they not think we would talk to her and find out they were just lying? We were promised that the hotel would provide a remediation for us (we suggested a significant discount was in order) due to the abysmal treatment and the deficient accommodations but, despite repeated inquiries, nothing was ever addressed. All in all, the worst hotel experience I have ever had.

We had booked the castle “suite” for 2 nights. Two weeks prior to arrival my husband pulled a leg muscle. Thankfully the gracious staff accommodated a room change from the castle tower to the cottage next door. Boy, were we grateful! Had we no room change we would have abandoned our trip. There are A LOT of uneven stairs just to get to main castle. At night they are dimly lit with no handrails. Very risky for anyone with unsure footing. We did make it to the restaurant one night for dinner (slowly up stairs with breaks). Interior of castle is dreary, musty and tired looking. Having stayed in plenty of other ancient castles this broke my heart to see. The parent company needs to send some executives here for a retreat! The restaurant was, in my opinion, very worn also. Silver chargers were all scratched up, china faded and chipped and food substandard. There were only 3 groups of us in restaurant on a Saturday night…all American. That sums it up there folks! The room in cottage was spacious and bed was fairly comfortable. However, internet never worked and we ended up using a lot of data, bathroom had NO outlets, no robes/slippers, minimal toiletries, no USB ports, and you could hear neighbors through walls. They did bring us breakfast daily as my husband would have difficulty making it up stairs. That was appreciated. I think the staff is trying hard but with SO MUCH needing attention from the parent company it is probably hard to keep smiling and taking complaints. I feel for them.

Ho soggiornato per una notte in questo hotel durante un tour del Portogallo. L'albergo si trova appena fuori le mura della piccola città di Obidos. La mia camera affacciava proprio sulle mura. L'esterno è particolare, la struttura si organizza in larghezza più che in altezza con diversi padiglioni collegati. La stanza che mi è stata assegnata era molto molto piccola, quasi claustrofobica. C'era un vecchio bollitore in camera e il bagno aveva parte del soffione della doccia pieno di ruggine. La cena di buon livello così come la colazione, poca scelta ma tendenzialmente con cibi buoni. L'elemento davvero interessante è la comodità estrema che permette di raggiungere il centro e il castello in soli due minuti a piedi.