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Just before New Year’s Eve I decided to take my boyfriend to Royal Hotel for New Year’s Eve Party. When I looked online to book our nights out, there was last room available, which means the price was high. But that was ok. It was my first time I was visiting Poland and I really want to enjoy it. When we arrived to the room and open the door the room looked nice and tidy. After unpacking our bags my boyfriend saw a quite big stain near front door on the carpet floor. He works past seven years in five-star hotels In Mayfair London. His eyes spot inequality immediately. That put our stay down so badly each time we were coming back to the room the stain was there to welcome us at the door. Second thing was crack on toilet door near the handle which was fixed and painted unprofessionally. Finally, it was quite a shock when we saw that for each room service, we would have to pay 40zl, which is relevant to 8£ English pounds. I do understand to tip, as I aways do, but to pay room service in five-star hotel seem a bit odd for us. Moreover on arrival we found out that Jacuzzi is not working. Our next move was to go downstairs to Royal Hotel Browar and enjoy the night before New Years Eve. Just day before like I was able to get last room in your hotel, it was the same as such I was able to get last available table at Royal Hotel Browar for New Years Eve. While eating we spoke to Manager to find out where would be our table on New Year’s Eve, but unfortunately, the table plan was not ready yet. Later, during night one of the lovely waitresses told us that the table plan was ready. When we asked where our table would be, we found out it would be by the wall on the right-hand side from main entrance. That put us off too. The Manager knew we are staying guest even so allocated us by the wall. We were totally no happy with it. Then we spoke to our lovely hostess who looked after us all evening and explain. Thereafter we did get different table. New Year’s Eve night begins, we set down order drink, food and start to enjoy last night of the year. After some time, the music starts to play very loud, thereafter not at all. Basically, there were speakers on top of the bar which were not working properly. Music once played, once not at all, once to loud and once not at all. Eventually their were taken away. It totally break the atmosphere for us, as such the spirit of New Year’s Eve ( Sylwester) night. Finally, as we had table for two, the chairs we had were not too comfy. We saw boof table empty for quite a long time, like few hours. Therefore, we asked our waitress if we could move there, but been told that it is booked. After hour later we asked again, unfortunately, same answer. Then my boyfriend went to ask one of the Managers and we were able to move to the boof table. Overall during our stay we spend a good some of money at your hotel, always tipping for really good service from your staff, but sometimes I was not feeling welcome. We would be extreme

Ho soggiornato per una settimana, durante viaggio di lavoro. Buon hotel, livello internazionale, attenzione ai clienti mai invadenti. Camere adeguate e accoglienti. dispone di un ristorante con uno chef di ottimo livello, buona colazione. L'hotel offre anche un piano sotterraneo con palestra, sauna finlandese e umida, jacuzzi e saletta relax. Sarebbe tutto perfetto ma... Purtroppo manca un indispensabile controllo da parte del personale e informazione ai clienti sulle regole necessarie nella SPA: troppo spesso i clienti sono ignoranti del corretto comportamento e ho trovato sia chi non usa asciugamani in sauna, non fa la doccia ed è entrato sudato direttamente in jacuzzi, altri con whiskey e musica nella sauna. Consiglio maggiore controllo per garantire una indispensabile tranquillità e relax, il rischio è di perdere valutazione nonostante il buon livello dell'hotel.

La qualità dei cibi è assolutamente perfetta! Vale la pena provare uno (o più) di molti piatti locali. Sono sorprendenti, fatti con un look nuovo e fresco, i gusti sono eccellenti. Una volta che si arriva, si deve tornare. Aspettare tempo molto decente. Oh, e servizio - 5*.

Ahhh…I wanted charm and warmth of spirit…and I found both here. This is my first time in Poland as a solo woman traveler, and I started in the perfect spot. The rooms are old style European, not modern and vanilla. The staff smiles and they do everything in their power to help you, whether fixing the cappuccino machine or explaining how things work in your room! The breakfast is remarkable. The chef makes all the cured meats and fish in his kitchen on site. The selection of cheese and pastries was truly beautiful. After a long journey, arriving after midnight from Berlin, I feel I have found my oasis to rest, restore, and set forth again. I recommend this hotel with total cheer!💜