Scopri il tuo soggiorno a Aguas Calientes

服務態度好，距離馬丘比丘入口最近。不在鎮中心

I received a room that was dirty and smelled musty. The hotel said that there were no other rooms available and that they had a special machine they could put in my room to remove the smell, but I would have to leave the room for a few hours. No one could explain to me what this machine actually did! After speaking to 4 different people, I was finally told that a suite was available, but I would have to pay approximately $500 per night extra to move. None of the staff their speaks English well so it was very difficult to explain that I should not have to pay extra. No one seemed to feel bad about giving us a smelly room and just said that it was very hot outside (as if that explained the situation). After a long days travel, we were exhausted and so I agreed and we moved into the suite. Then, that night, both my son and I got sick. We don't know if it was caused by the food in the hotel or something else. Regardless, I called the front desk at 11 pm and asked if they had any medicines. The man at the desk said that I could go into town to the pharmacy, but he did not know if it was open. I asked him if he could call the pharmacy to see if they were open. He did not speak English well and kept repeating that I should go to the pharmacy. He was entirely unhelpful! This hotel is beautiful and the suite was nice. But, the service is terrible. No one seems to know what is going on and not one person spoke English well. Breakfast was included in my rate, but the first day we were only offered a cold buffet. The second day were were given a menu to also order hot items. It turns out that they forgot to give us the menu or even tell us about the hot items the day before. No one apologized or made any effort to make up for the error. The staff just does not care if the guests have a good experience or not. This place is very expensive, and definitely not four or five star quality. Stay away!

Quando abbiamo prenotato qui, come volevamo stare vicino alle fonti calde sopra la collina. Pochi sapevamo che eravamo fortunati a essere stati al miglior hotel di questo uomo fatto città! Le fonti calde sono letteralmente dietro l'hotel. Molti negozi vi noleggeranno anche un asciugamano. Il personale a Taypikala era eccellente, amichevole e molto accogliente. Per tutta la nostra permanenza ci trattavano come famiglia. Grazie speciali a Melissa che è uscito per rendere il nostro soggiorno straordinario!! Vogliamo anche notare che il colazione complementare è stato grande e il carburante perfetto prima della nostra visita a Machu Picchu.

L'hotel è super carino. Molto buono situato, a soli 10 minuti a piedi dalla stazione ferroviaria. Tutti i membri del personale sono molto gentili. È possibile sentire il fiume di notte per rilassarsi. La camera complessiva era davvero carina e piacevole. Il colazione è preparato molto presto, è molto basso ma buono. Certamente una raccomandazione mentre in Aguas Calientes.