Scopri il tuo soggiorno a Olburgen

The pictures look great and the location is very rural, if you are looking for a stay near the Veluwe. Checkin was 3pm and we showed up that time with nobody at the reception area desk. We waited for a person to check us in and finally a lady showed up and told us that there were others in front of us and pointed to people seated. After awhile another person showed up and they checked us in. It is a mystery to me why they could not check us in and provided the key when the room was ready. Seems very petty and not customer friendly. We paid for an upgraded room and it had a small bedroom and large sitting area. No refrigerator but there was a teakettle etc. The housekeeping crew had not done a very good job as it was still a bit dirty, no soap anywhere, just two little thin towels and no shampoo. Usually most of these places have large bottles now but they did not. The room was cold and we tried to turn the heat on but it did not seem to work. There is no airconditioner. We notified the front desk and they said they would take care of it. When we returned the room was even colder, heat did not work, no soap but we did have some more towels. I tried to call, but the phone did not work. Went downstairs and waited for the front desk person. It seems there are shorthanded and when the person has to do an errand, there is no one around. The same person who I talked to before, showed up and brought some soap and shampoo and said he had turned on the heat. Unfortunately, it did not work. No one around to fix it. He gave us some blankets. The night was cold as the heat never did work. I asked the front desk about it the next day and they indicated the main office was the one to complaint to. I emailed them and have not heard back. The bar is nice with good but a bit expensive drinks. The restaurant had some interesting specials for dinner (which we did not have) but the breakfast buffet was not elaborate but nice. Parking is ample in various lots around the estate. There is another really nice restaurant nearby called the Peerdestal. Great for a nice fancy dinner out, but reservations are definitely recommended.

We verwachtten een 4 sterren accommodatie, maar kregen een 2 sterren accommodatie met bijbehorende service geleverd. Kamer en zeker de badkamer zijn gedateerd en minimaal ingericht. ‘s Nachts geschreeuw op de gang. De 1 e nacht hebben we het geaccepteerd. Echter de 2e nacht meende om 1.00 uur een groep bruiloftsgangers het feest in het zwembad van het hotel te moeten voortzetten en dit hoorbaar voor de hele gang kenbaar te maken, terwijl er mensen sliepen. Ik heb hen aangesproken, maar dat werd beantwoord met een grote mond. Reden om de receptie te bellen. Het werd niet gestopt. Het bleef lawaaiig tot 4.00 uur. De receptie was overdag herhaaldelijk onbemand. Uit checken was pas mogelijk na een restaurant medewerker te hebben gevraagd een receptionist te vinden. Na ruim 10 minuten wachten, konden we eindelijk uit checken. Ter plekke ook mijn beklag gedaan.