Scopri il tuo soggiorno a Helden

Il palazzo è stato restaurato con grandi dettagli dell'architettura originale. Molto comodo, grande mattress sul letto! Ha avuto una cena speciale 4-course e l'amore. Le colazioni sono fresche, molte opzioni e il ristorante è semplicemente fantastico per sedersi. Era un breve viaggio di lavoro per me, ma vorrei tornare per un po' di tempo e solo rilassarsi e godere del posto.

We made this a stopover in our way to the Harz Mountains and it was a total treat - relaxed elegance. Would have liked to have stayed longer to explore the gardens next door and the ceramic museum. Comfortable bed, good breakfast, pretty terrace and picturesque moat. Only downside was they had fully booked the restaurant so we had to go elsewhere but this turned out to be a good move! See our review of Maes21 in Baarlo.

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe

Siamo rimasti qui qualche volta prima. Purtroppo, durante una visita precedente, era durante le vacanze scolastiche, ma questa volta era fuori dalle vacanze scolastiche. Questa volta, è stato come le nostre esperienze precedenti: un bellissimo hotel tranquillo con un buon servizio in una bella zona per camminare in natura. Durante le vacanze scolastiche, abbiamo trovato l'hotel troppo occupato con famiglie rumorose, ma se vuoi un bel hotel fuori dalle vacanze scolastiche, questo è un posto davvero piacevole per soggiornare.

Hotel nuovo meraviglioso nel cuore della vecchia città! Check-in è sopra il conto in bar. Sei immediatamente a casa. L'atmosfera è eccellente - stile industriale con tappeti vegetali sul muro. Le camere sono moderne e nuove, i letti sono meravigliosi! La notte è possibile entrare all'hotel attraverso l'ingresso laterale. Molto amichevole, meraviglioso e professionale. Nel caffè c'erano gratis croissants e caffè, tè e bevande per colazione. Abbiamo parcheggiato la nostra auto in strada vicino (parcheggiometro) ma ci sono molti altri parcheggi vicino. Sicuramente consigliere e ci rimarremmo lì. Grazie per la vostra ospite!