Scopri il tuo soggiorno a Emmen

Hotel bellissimo, molto accogliente. La posizione sul bordo della città era fantastica per la mia solita passeggiata notturna tardiva, il quartiere è molto accogliente e tranquillo. La camera familiare che abbiamo soggiornato era spaziosa e ha fornito abbastanza lusso. Le letti erano confortevoli e il bagno con tubo era pulito e bello. La colazione era deliziosa e il ristorante è davvero bellissimo decorato. Tutto in una splendida esperienza.

Wij mijn schoondochter en ik, zijn er op 3 januari voor de 3e keer een nachtje wezen logeren, inclusief een heerlijk ontbijt. Wij wonen maar 25 km bij het hotel vandaan, maar vinden het prettig als er avonds wat te doen is in Emmen, lekker te overnachten in het hotel. 3 januari gingen wij naar Wildnights, nou daar hebben we van genoten, wat was het mooi, en zelfs het weer was prima. Na afloop naar het hotel, nog wat drinken en mijn schoondochter nam een lekker toetje, dat was ook geen probleem. Wij komen zeker volgend jaar weer een nachtje logeren.

When we arrived we were directed to a room that was 16 degrees. We put the heating on and left. What we didn't know was that when you leave, the heating turns off (radiators. For aircon I could understand but not wall radiators.) We told reception and changed rooms to a marginally better one, although this one did not get above around 20 degrees. What we also didn't know is that you proactively have to press a certain button on the aircon for it NOT to pump out cold air when you are in-situ. We called reception and asked why our aircon was pumping out cold air and she said in an accusatory tone: 'You must have pressed the wrong button” (note to staff - never blame the customer. Customer is paying you!) She sent up an engineer but he was already angry from the start (again, customer is paying you!) An argument ensued between my partner and the engineer and at one point I thought it might turn into a physical fight.) He said that this obscure piece of knowledge about pressing a button to avoid cold air was in the room description and proceeded to direct us to a distant page in the room manual. It was an unpleasant interaction and the engineer was hostile, blaming us and not apologising. Again, Fletcher chain, what ARE you teaching your staff with regards to customer service?! It was very unsatisfactory and we were cold the whole time. Breakfast was a bit of a fiasco. Zero social distancing, no Covid measures, no sanitisation etc. You have to do everything yourself, get drinks. Everything. All the wellness facilities were closed when we were there. Location is in the middle of nowhere. Carpets vile and covered in stains. Rooms in desperate need of renovation. Felt really icky in there. Avoid the Fletcher brand - they have no sense of customer service. Customer is not only not king, but is an annoyance.