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Below is an email I sent to the hotel itself, and to head office of the Fletcher Group. Not an apology, or even a reply. Guests at this hotel are treated like Euros. Put them in the till and forget who gave them, or that any service is required for those Euros. To Whom It May Concern, I wish to express my deep disappointment regarding my recent stay at the Fletcher Hotel in Oss, from Saturday, 25th November to Monday, 27th November. This marked my second visit to your hotel, as I previously stayed in November 2022. Our group of 40 adults and children from Northern Ireland came for a local Taekwondo competition, and while your rooms are commendable, the conduct of your staff during this visit was utterly disappointing. The discourteous behaviour began on Saturday night when I inquired about the closing time of the bar. Your staff assured me it would close at 11 pm. However, at 10 pm, as we were enjoying ourselves, one of our group approached the bar to order drinks, only to be abruptly told that the bar was closed. A few minutes later your night porter arrived telling us to drink up and leave. He done this in a very aggressive and rude manner. Some in our group were Dutch and they were able to translate what he said. They queried “Have we done something wrong?” He replied, waving his arms around telling us this wasn’t up for discussion. It left us all feeling confused and upset. It would have been more acceptable had he politely requested that we finish up due to closing time, but instead, he adopted a hostile attitude completely unbecoming of a hospitality establishment. The unpleasant encounters continued on Sunday night when we returned from the competition around 9 pm to find the restaurant and bar already closed. We opted to order pizza and have drinks delivered to the hotel. To our relief, your receptionist opened the restaurant so we could dine comfortably. However, once again, your Night Porter intervened, this time accusing me of treating the reception like a fast-food joint, and in a humiliating tone, asked if we thought we owned the place. A simple request to relocate to our rooms would have sufficed, but he chose a confrontational approach, leaving me standing outside the hotel in the rain to finish my beer. His behaviour escalated as he confronted parents and children in the restaurant, giving them an ultimatum to finish their meals and leave within 8 minutes. His discourteous manner left children frightened and parents deeply uncomfortable. Having travelled to numerous competitions across Holland over the past 7 years, I have never encountered such a lack of hospitality as I did at your hotel this weekend. Your staff appeared unhelpful, treating us as a burden rather than valued guests. With 40 guests, your hotel could have greatly benefited financially and would have more if the bar and restaurant had remained open. Regrettably, due to the limited hotel options in Oss, we may find ourselves compelled to stay at your establis

Sto fermando in questo hotel durante un tour di autobus per 2 notti. Non è un hotel ordinario, ma un complesso di paese nella foresta con una fattoria, un cavallo, Da Amsterdam, ovviamente, lontano (circa 100 km), ma ricordando l'hotel in cui era rimasto ad Amsterdam una volta (la valigia nella stanza non era attrezzata), E questo, l'hotel è un buon posto per soggiornare per il giorno 3, prendere una bicicletta, viaggiare intorno ai villaggi (in Olanda, ogni villaggio e città merita attenzione). Ma dovevamo essere soddisfatti di un solo alloggio - arrivato tardi e presto lasciato. Le camere sono spaziose, c'erano 2 bottiglie d'acqua al check-in, c'è un caffè capsula (non usato). Il letto è comodo, neve.Colazione con succo d'arancio fresco, delizioso pasticceria è decente. Anche all'hotel si può cenare, c'è un bar, un parcheggio grande. L'hotel raccomanda quando viaggia in auto, ma naturalmente non per fermare per esaminare Amsterdam o Kekenhof.

Stayed at Hotel Restaurant Umberto during Kings Day in April 2024. We are Senior Citizens and we enjoyed the hotel very much. It is a Very good location outside of the city of Nijmegen, Netherlands. Quiet location, Comfortable beds and rooms. All facilities in good working order. Free parking, also EV hookups. Located 5 minutes by car to the Wijchen RR station. Food at restaurant is very good and also Free breakfast which very good. Elevator to upper floors if you wish.

Hotel di alta qualità.Le grandi strutture della stanza sono nuove e la vita è molto comoda.La reception è molto buona.Poiché l'hotel non organizza sempre tutte le attività, le persone vengono più spesso.Non so perche' la maggior parte della notte e'una radio improvvisamente molto alta nella stanza mattinale, e il giardino non può sentire, e l'hanno trasmesso tre volte. Gli ospiti del negozio parcheggiano gratis.

The room was exceptionally small. There was approximately one foot between the bed and the wall on one side and two feet on the side closest to the bathroom. The bathroom door could not open completely. The bathroom was similarly scaled. If you were sitting on the commode your knees were under the sink. If you were at the sink, you’d better have the shower open because your elbows were in the shower. At the foot of the bed there was about 1 meter of space to the wall. This we completely consumed by the two suitcases and two daypacks. There was significant road noise audible in the room. There is a small elevator usable to access the first and second floors. If your room number is in the 3xx series, you will have to hand carry your bags up the final two flights of stairs. One exceptional amenity, they were one of the few hotels in Europe, that we’ve encountered, providing wash cloths. The restaurant menu was uninspired. We like to patronize the place where we are staying but we'd have done better going into the village. All in all nothing terrible but we left feeling the experience was not balanced by the cost.