Scopri il tuo soggiorno a Xpu Ha

Il personale è stato colpito o miss. Ha un servizio davvero grande e un servizio non così grande. La spiaggia era bella e aperta al pubblico. Hanno annunciato un club di spiaggia di cui vi pretendono di sedersi, al quale pensavo fosse strano considerare che ero un ospite. I ristoranti della spiaggia si chiuse a ore 5.30. Il colazione continentale era subpar. Ho provato il salmone e Mahi Mahi per cena e entrambi i piatti erano eccellenti! Perfettamente cucinato e pieno di sapore. Il rumore stradale e la festa adiacente che andava a 1am non era ideale, ma credo che quello per cui erano le casse d'orecchio. Le tende erano come si aspettavano. Ha fatto abbastanza umido lì. Visto il prezzo che ho sentito il cambio è giusto e avrei certamente ripreso.

la struttura è davvero bellissima. Camere grandi e molto confortevoli, cibo in abbondanza e buono. Buoni i ristoranti a tema. Il nostro preferito il giapponese. Personale sempre gentile e disponibile. Un plauso a Luis Sanchez del bar del teatro, molto amichevole, attentissimo alle richieste e bravo nella preparazione dei drink. Bravo Luis! Purtroppo il meteo non è stato clemente: ha piovuto per giorni. Suggeriamo dunque di fare più attività al chiuso, per intrattenere noi ospiti anche nei giorni di pioggia, che diversamente diventano noiosetti. Sicuramente consiglieremo la villegiatura ad amici e parenti.

Amazing holiday. We travelled here for our 20th Anniversary and were very pleased with our stay. Beach location was great and the grounds of the hotel were great and well maintained by the gardeners to the guys who do an incredible job of clearing the seaweed out of the sea. All the staff are so friendly and nothing is too much of a problem for them. Lots of animals around the grounds which was cool raccoons, coatis, iguanas, lizards, capybara, fish in the sea etc…Reading the reviews before we went we thought mosquitoes might be a problem but I wasn’t bitten once and my wife only a couple of times. Food was great, lots of choice with a range of different restaurants. Only downsides to the restaurants were either having to book certain ones, or others were first come first served so there was a wait to get in if they were full. The buffet restaurant wasn’t open every night which may have made it better for nights where we just wanted to get a quick something to eat. There was also the option of room service as well so it was fine and we were well fed every night. The Buffett restaurant options were smaller compared to other hotels we’ve stayed at but there was enough choice for us and loads of options. We did a couple of excursions (Chichen itza and Cenote swim) and (Swim with dolphins and lagoon swim) which we felt were both worth the money. The Chichen Itza was a long day transfer on the coach but still feel it was worth it). We also did tequila tasting and trip to playa del carmen which was free (obviously they try and sell you tequila at the tasting but you don’t have to buy. I didn’t intend to buy any but I tried a kiwi flavoured one and it surprised me how nice it was so ended up buying a bottle). You can also hire kayaks, paddle boards and snorkels at the resort free of charge. I believe there was also a free Cenote trip and a free catamaran trip available but we only found out about this on our last day so unfortunately didn’t do those. I said the overall holiday was amazing and have given it 5 stars but just a couple of cons: We paid extra for a premium swim up room and personal concierge as it was our 20th anniversary as an extra treat. We had no contact with our personal concierge until day 4 out of 7 and it seemed most guests had a concierge service anyway so not sure why we paid extra for that? We expected the room to be a little more luxurious for the extra money but it seemed quite dated (although we can’t compare this to any other rooms so it may have been better). The swim up pool was directly opposite a swim up bar (I realise some people may see this as a bonus) but we were expecting it to be in a more garden/private like location. As it turned out the pool and bar was pretty quiet so it wasn’t too bad and they did look into changing our room a couple of days into our stay but we decided to stay where we were. Overall the extras we paid around £400-500 for were not worth it in our view. Lastly my wife suffers with allergie