Scopri il tuo soggiorno a Silao de la Victoria

沒毛病，基本上可以住

Hotel moderno e bello, conveniente per l'aeroporto. Le camere sono ampi e puliti, anche se le cuscinetti dovrebbero essere ristrutturate. La colazione è abbastanza fondamentale per i gusti occidentali. La reception è situata in un piano superiore, quindi è necessario prendere un ascensore. Il personale è amichevole, ma non tutti hanno una buona esperienza e tendono a rallentare il servizio per chiedere il sostegno.

La stanza è pulita e pulita

Mi ha deluso completamente l'attenzione in questo viaggio. Abbiamo venuto molte volte, ma questa volta è stato fatale. In primo luogo, è stato impossibile parlare per telefono o all'hotel perché le sue linee non servono quindi abbiamo dovuto prenotare per Spedia ma non abbiamo potuto fare domande speciali. L'hotel era molto pieno; siamo arrivati presto e ci hanno dato una stanza fino a tardi. Non c'è posto per prenderti cura dei bagagli mentre usate le strutture, quindi abbiamo dovuto caricare tutto e cucina all'albero. Non hanno niente di varietà, nemmeno perché sanno che non c'è cibo intorno all'hotel. Pessimo cibo e anche costoso. La notte cena buffet è altrettanto male, senza varietà e il servizio molto lento. Non volevano darmi una lettera perché era un buffet, ma il problema è che non mangio niente del suo buffet di 3 opzioni. La notte abbiamo chiesto una salsa per la cucina del nostro bambino e ci hanno detto che “non erano disponibili perché l’hotel era molto pieno”. Sulla terrazza ci è uscito una cucchiaia e i vicini di stanza hanno uscito 2 alacrane sulla terrazza e 2 cucchiaie all'interno della loro stanza, specificamente nel letto (siamo venuti insieme). Pessima attenzione, pessima servizio e aaahh!!! Se vuoi chiedere qualcosa al bar, non puoi farlo in camera, ma devi pagare la'.

I was expecting this to be a Hampton Inn hotel, but clearly only in name. Everything else was a disappointment. Let me mention that this hotel is in the middle of nowhere, total industrial type area - you cannot walk anywhere. That is why they offer a shuttle to take you anywhere. Also you can hear a train at all hours of day and night blowing its horn. The bed was Not a Hampton Inn comfy plush memory foam bed - that you’re familiar with and come to expect with the Hampton Inn name - this was a very firm older type mattress that was not comfortable. The king standard room was extremely small. The one thing I will say is they have an extremely powerful shower which was great - that was the only thing that I could say was good about this hotel. Additionally the front desk staff not very welcoming or friendly. The only nice person working here was the shuttle driver named Simone. I stayed there just one night but from the afternoon I checked in until the next day - my key would not let me in the room 6 times!!! because the front desk girl can’t seem to program a key correctly and six times I was locked out of my room and only did I find out when I got to my room and the key did not work and I had to go back downstairs six times this is unacceptable! Complete incompetence it’s a simple job to program a key. As far as the breakfast goes this is definitely not a Hampton Inn breakfast by any means it’s catered to the Mexican clientele - not international. They love their chilaquiles even at breakfast (sorry but I don’t need tortilla chips and spicy sauce first thing in the morning!). The food truly tasted disgusting and the orange juice is not even real. They have no paper coffee cups. And what was even more disturbing was it was roped off and you could not even serve yourself or see what was in the dishes. Some woman Who spoke not a word of English, had to pick everything for you which is outrageous and ridiculous! Every other hotel lets you pick your own food but clearly not here! For that reason alone I would not go hereI I would never recommend staying in this “Hampton” hotel to anybody. There’s a much better hotel down the street called City Suites (the pink one), Huge rooms and friendly staff, I know because I moved there.

I spent two nights at this property while visiting Guanajuato on a weekend getaway. For the unbeatable price and location, let me be frank: even if this place was terrible (it’s not, of course!), I would still return again. Seriously. For a brand-name hotel to be around ~$40 per night, it’s incredible. But that doesn’t mean I’ll ignore some issues that can be resolved. The staff were all very friendly and helpful. None were completely proficient in English, but they knew enough phrases to communicate just fine. I was impressed with their kindness and dedication to customer service! Thank you! The atmosphere is typical of most Holiday or Hampton Inns around the globe—breakfast area with seating, grab-and-go pantry, pool and fitness center, etc etc. Nothing too unique to Guanajuato, but that’s perfectly okay. The rooms—here’s where things start going south (things get worse). The first room I was assigned was not clean. There was a noticeable brown stain on the bed and orange/red residue on the bathroom counter. These spots were easy to spot and one of the first things I noticed about the room, rather than being able to admire the coziness or the TV or the airport view. I don’t like having to deal with cleanliness problems when I first enter a hotel room. Here’s what made things worse: for the life of me, I couldn’t get the hotel room phone to work. So I couldn’t call the front desk to request a change of rooms. I had to walk back and forth between the room and the lobby to get keys for another room and transfer all my belongings into the new room—I’m disabled and traveling without my normal wheelchair, so the movement is tiring. I didn’t expressly ask for assistance, so I’m not blaming anyone about the physical exhaustion but myself. However, I do consider a working phone and a clean room to be the responsibility of any hotel anywhere in the world. Moreover, the front desk employee met me in the dirty room as I was gathering my stuff to take photos of the unclean areas. I appreciated this gesture. It is crucial that housekeeping can rectify these mistakes. The only thing…at this point and throughout the rest of my stay, I don’t recall ever being told sorry for this inconvenience. An apology is a standard customer service expectation when something goes wrong. Thankfully, the new room I received was clean. Soundproofing wasn’t the greatest, unlike what I hoped, and I could hear the noisy truck traffic from behind the building during the day. On the positive side, the bed was comfy and all the outlets sustained a charge for my electronics. But the hotel phone? This one didn’t work either. Let me end the review here. Even though there were negatives to my experience, I would still stay here again for the location and budget-friendly cost. Plus, I would hope that the improvements needed will be acted upon in time for my next stay. A free shuttle to the airport is one of the boons to such a wonderful location, which I nearly forgot to mention.

L'hotel stesso è bellissimo e confortevole, ma il servizio clienti non era così grande. Il ricevitore e l'equipaggio hanno bisogno di un costante ricordo di ciò che si dovrebbe aspettare da loro. Ero molto insoddisfatto in questo aspetto.