Scopri il tuo soggiorno a Puerto Escondido

Buona posizione e camera ma servizio sbagliato, come se fossero principianti

This so-called 4-star-hotel is totally overrated - the staff is very kind, but the paid breakfast is less then you'll get on an airplane, it's not more than a starter. You'll get no juice if you already took 3 tiny pieces of fruit. Or you'll get one glass of cheap juice from concentrate (not even real juice in a 4-star hotel!), but then no fruit. And don't ask for a second small glass of juice - you won't get it, you already had one. You can choose only one tiny meal, and nothing more. But no extras like chicken or so. Just tacos with a sauce on it. That's it. After this breakfast, you have to go to another place, because you'll be hungry as before. I'm staying in hotels around the world most of the year, but this breakfast is one of the worst I've ever got. If I were here on vacation, I would cancel right away and change my stay. The rooms are big but totally basic - I wonder how they got 4 stars - not even a fridge or a water cooker in the room. If you want more water than provided in the room, you have to pay. Sorry, this is 4 stars and we talk about water!! Never experienced this before, and this is not my first time in Mexico. They just want you to pay for everything. In the morning I wake up because the laundry is in front of my window. The view outside the window is a white wall. You will not get a good sleep here, because you hear EVERYTHING that happens in this hoteI. I would not recommend this stay at all for vacation, in a hostel I would feel more welcome. Read the other reviews - I'm not the only one with this terrible experience here, especially regarding the breakfast. We kindly told them our problems with the breakfast, but they are not willing at all to improve their service. Today at breakfast I kindly asked again: ”I believe it's not possible to get a second glass of juice?” - The answer: ”no, not possible, just one”. If it wouldn't be so horrible here, I would have to laugh. The pictures provided by the hotel are far away from reality.

This hotel is so run down that I’m baffled as to how it is still operating. In my opinion the positive reviews are illegitimate, if you order by latest reviews and the lower ratings you’ll find what I wish I had read before we booked here. In summary, the hotel reminded me of the places I would stay at when I went backpacking on a shoestring 20 years ago. So on arrival as a family of 5 for a week-long relaxing break from London, we were mortified to discover the state of the hotel and the adjoining beach club. Think mouldy plastic sun loungers (all of them), soft drinks served from a 4 litre bottle which was flat, cracked mugs and tables, mouldy showers and grouting in bathrooms (we had two rooms and both were similarly bad), damaged walls, bobbly, stained and grey bedsheets and tatty grey towels..to name a few of the issues. In addition to the bad state of the property, the service was abysmal. No beach towels left at the beach club, no tables for breakfast available (told to just wait), used drinks from others left outside our room all night and day, indifferent staff when I complained. We awoke to a loud scratching sound in our room which turned out to be a big crab fiddling with the electrical wires! When I demanded it be removed the staff did nothing until I complained to the manager. This hotel was so poor on every level that it bordered on comedy; it was simply unbelievable given how it presents itself on its website. The website photos are extremely inaccurate and misleading, as can be seen from my attached photos. For example, the “putting green” was so old and decrepit that it was not possible for the kids play with. We promptly left after one night (I will be seeking a full refund) and checked into the hotel next door (VillaSol) which thankfully had availability, has been very good and has an absolutely fantastic beach club- and is CHEAPER than Posada Real!! The fact Posada Real charges the prices it does is pretty much fraudulent! So save your money and your holiday and go next door.

Quando sono arrivato nella mia stanza, la prima cosa che ho detto è stata, che bella e spaziosa suite! Non ho usato il lato della sala da pranzo, a parte tenere i bagagli sul tavolo della sala da pranzo. La camera era bella e il letto era decente. Il bagno era ben progettato e, sebbene ci fosse tempo per riscaldare l’acqua calda dalla guancia del bacino, l’acqua calda del doccia non era affatto riscaldata, quindi il mio doccia era un’acqua fredda inconfortabile. Il condizionatore d’aria funzionava bene, e la casa era molto tranquilla di notte, che apprezzo molto; la piscina e la sala sembravano rilassanti, e era tranquilla mentre ero lì. L’unica cosa che non mi piaceva era la custodia di casa, entrando nella mia stanza, anche se avevo il segno sul bottone della porta che non mi disturbava, quindi non apprezzo che il mio vestito di dormitorio fosse piegato e messo nella mia sporca borsa. L’altra cosa era, il piccolo cazzo che ho trovato sotto la mia coperta che cercava di scorrere prima di sbarazzarmi di essa, e poi la spiaggia nel mio letto il giorno del confezionamento che dovevo sbarazzarmi per evitare di tornare a casa.

El hotel está céntrico y, a pesar de ser un poco viejo, tiene su encanto y está limpio. A veces, no todas las noches, se oye ruido de una sala de conciertos al lado (bastante alto). Lo peor del hotel fue la recepcionista, le costaba darnos cualquier tipo de indicación y era bastante borde. El último día, teníamos el check out a las 12 pero el vuelo no salía hasta las 17:00, le preguntamos que si podíamos dejar la maleta una hora en algún sitio y nos dijo que no (nunca nos había pasado), le preguntamos si podía llamar un taxi y nos dijo que se cogían en la calle (sin dar muchos más datos). El primer día, cuando volvimos de la playa la puerta de la habitación estaba abierta (habían limpiado y la habían arrimado sin cerrar), no pasó nada pero teníamos en la habitación todo…