Scopri il tuo soggiorno a Durango

Ottimo servizio, attenzione molto gentile, veloce e tempestivo, buon cibo, fallimento un ascensore quindi a volte era molto tardi aspettare l'unico ascensore che serviva e al momento che fanno la pulizia della stanza le carte chiave sono bloccate e ci sono che scendere fino alla reception per attivarlo di nuovo per poter aprire la porta della stanza che è un po' fastidioso, da lì in più è molto buono, eccellente attenzione, felicità

Non sono soddisfatto del nome del dipendente del desk front .Sono arrivato prima del check-in .Mi ha detto che hanno una stanza disponibile ma ho dovuto pagare un extra sul lato per l'importo di $78.00 gli ho detto che sto facendo molta di viaggiare non ho mai avuto questa esperienza prima . Ho già pagato in anticipo.Mi rifiuta di parlare con il manager.Ci ha appena seduto li'.Abbiamo chiamato costantemente il desktop per chiedere la stanza per essere puliti.Hanno dimenticato di darci una tovagliola tre ore dopo. L'unico feedback positivo che devo dare è la piscina e la zona spa dove sono molto bello. Sandra GAVE US EXCELENTE SERVIZIO il suo massaggio 💆‍♀️ sono il migliore

Hotel Gobanador is an old, grand property with a beautiful courtyard, great restaurant, and tremendous service. There were a few flaws that prevented the hotel from receiving 5 stars. But overall, if I were to return to Durango, I would not hesitate to stay here again. Let's get the flaws out of the way first. The property is older with some updated rooms. That is usually not a problem but the room we were originally given had a leak from the ac unit in the room. After they were unable to fix the leak they moved us into a different room which also had a leaky ac. This room also had poor water pressure in the shower and lacked hot water at in the evening. When we reported this to the front desk they fixed the shower pressure and hot water. They were never able to fix the ac so they gave us a portable unit which worked fine. This experience leads to the pros, primarily the service. They went out of their way to make things right and I truly appreciated all their efforts even if they were unsuccessful. The property has a beautiful courtyard which led to a few pleasant evenings just lounging by the pool. There were several events held in the beautiful courtyard while we were there. Then there was the restaurant, La Hacienda, which served some of the best food not just in Durango but I have ever had. The menu was not extensive but everything we tried was delicious. The service was impeccable. The cocktails were expertly made. The wine list was expensive, especially the imported wines. Of note there is a drive through Starbucks in the parking lot. Next to the Starbucks kiosk was a small seating/garden area. Again the staff/baristas here were excellent. There is also an attached parking garage.