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We stayed in this resort in April. It's a beautifully located property adjacent to the Mahawali river. The resort is run by a couple who seem to love the job.its evident by the cleanliness and decor. We were greeted by a wonderful chef who welcomed us with a fruit drink and Sri Lankan sweets. The morning Sri Lankan breakfast was healthy and awesome. The water pressure is slightly low and the water does not heat up well in the bathroom...but being a tropical weather I guess there is not much use for hot water either. Overall I would give 5/5 for all parameters to Kandy s river edge resort!

The property location is great with good view. But bit hard to reach because of narrow roads. And even there is a no one to take care during the vehicle parking. Very limited space and very hard to turn the vehicle. Upon arrival there is a only security guard on duty came from some where after some time. No greating, smile at all. With rude face and after that three of other staff members came to reception. We are reach hotel bit late evening. That's why maybe there acting like that. However we are got our rooms and went to rooms. And we are had a some boost with our friends at the rooms. We have ask extra glass for drinks and waiting nearly thirty minutes but we haven't received. And requested ice cubes but haven't got any. And security guard keep coming and nocking to room door and reminding us to reduce the volume and stop our private party and he's trying to say hotel going a close at 22 : 30 pm and he's going a switch off the lights at lobby & corridors. But we haven't lisen to him and later on there is a one guy came with T - shirt & short and he's introducing he's self ( Duty Manager ) and he also keep saying that we have to leave to our rooms. Need to stop the party and hotel going a closed after 22 : 30 pm. But who cares. Even we dont no hes Duty Manager or who. If is he duty manager should be with uniform. Look like he's from local marcket guy. No professional act, spech at all. My point is once we are paid for stay at there property why there trying to control there clients. Many rules, regulations once we are at the hotel. Why you cant mention that on your website or other booking platforms. This is unfair. There is a no option to move. Otherwise we will leave from Mount Blue Hotel, Kandy same night. But we are face for this issue in the night. That's why we are stay over night at this property. Once your planing to stay at Mount Blue Hotel, Kandy much better think twice and get your decision. And better to organise training programmes for your unqualified, rude team including duty manager. ( How to treat your guest professional way / Remind them how important there guest for there property ) No one coming to see your unhappy rude face. If you don't care about your customers i dont think that hospitality industry matching for you. Any way I'm so sorry to write this kind of review regarding the property & hospitality. But there is a no responsible person to share this. Good Luck Mount Blue Hotel, Kandy with Unqualified Duty Manager with Rude Security Officer.

The hotel itself and its facilities are fantastic. The rooms are nice and the food is absolutely superb. Unfortunately the service in the restaurant was really poor, which made this stay absolutely unpleasant. We were given dirty table cloths (and they didn’t want to replace it after asking for it), our table was given to someone else while we were at the buffet, we had to order drinks several times until finally served, we were given the bill to sign while still eating the main dish (not even dessert) and actually wanted to order more drinks, after being seated, we had to wait min 10 min to place orders for drinks or get silverware etc. From a 5* hotel we definitely expected something better. This is the only hotel during our trip, where we experienced bad service. which is a pity, as otherwise the hotel is really nice. We would not book it again.

Siamo rimasti a Serenity Hills Oasis il nostro luna di miele. Era la nostra prima fermata a Sri Lanka e l'ospitalità era stupendo! Jayantha è un ospedale straordinario. La sua generosità è sia autentica che abbondante! Era incredibilmente gentile, molto informativa e si assicurava che ci fosse cura. La sua comunicazione era grande dall'inizio alla fine. Il cibo che la sua squadra ha cucinato era così delizioso e ci ha mangiato bene per colazione e pranzo ogni giorno (e lei si è assicurata che anche il nostro conducente fosse). La stanza era comoda e aveva tutto quello che ci serviva a un prezzo equo. Molto consiglio di rimanere qui!

Bellissimo albergo nella verdeggiante Kandy. A 15 minuti dal Tempio del Dente si trova questa fantastica struttura di imponenti fattezze. Siamo stati accolti con professionalità e cordialità dal Sig. Tharanga, manager che ringraziamo per averci fatto visitare l'hotel e dispensato consigli per una miglior permanenza. Abbiamo scelto una Jr. Suite, bellissima, molto spaziosa e dotata anche di jacuzzi doppio. Estrema pulizia sia delle camere che degli ambienti. Una leggera perdita dal w.c. non intacca assolutamente il giudizio. Palestra favolosa. Bella piscina a sfioro. Ristorante ben fornito Ottima colazione e cena. Un ringraziamento a Thusara, Malsha e Amila, eccellente staff all'altezza di un hotel di tale livello. Ci manca!