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Wow, definitely *not* worth the price! We paid for a room with a king-size bed, and we got a room with 2 (uncomfortable no less) twin beds pushed together. See photo below. Room service was substandard and overpriced. We ordered lattes in the morning, and they were small, made with poor quality coffee, and arrived lukewarm yet cost about $4.50 each. The customer service was also substandard, with only a couple of the front desk staff with whom we dealt being helpful and friendly (one woman named Violetta was wonderful), and the rest dismissive and more what I'd expect at a budget hotel. Eggs and potatoes for continental breakfast came out of the warmers lukewarm, and the coffee served for breakfast was quite bad. I would have been fine with most of this -- with the exception of the bed issue which seems practically akin to fraud given the difference in price the hotel charges for 2 twin beds versus a king -- if we'd paid $180 or so per night rather than the $230 per night we actually paid.

The staff is awesome, super helpful and very pleasant. I would like to specially acknowledge Vladislas (at the Chalet), Temirlan and Balnur (at the Summer cafe), and Yerlan and Alexei at the front desk for their efforts in making my stay more pleasant. It is very much appreciated! The location of the hotel is optimal, with a sandy beach by Lake Shchuchie. It also has a nice spa, and some delicious food! I specifically requested a quiet room (if possible) and upon check-in was told I was given a very quiet room. That room ended up being above the terrace bar where there is live music from 7:00 PM to 11:00 PM some nights and the closest to the elevators which meant that I had all the ”elevator traffic” walking by multiple times a day and night. That room also has the disadvantage of the cooking smells from the Olivio restaurant, especially in the mornings. For the record that is room 502 (I would avoid...) The 2nd night I was moved to another room that ended up being just on the other side of the terrace bar... Also because it was very windy, the cables that tether the canopy above the bar creaked all night (not the hotel's fault but very annoying.) I was told it is best to avoid upper floors on that side of the lake when it is windy as the cables are much closer to the room windows. Duly noted!