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I am writing to express my extreme disappointment with the service I received during my recent stay at your hotel. Given the prestigious reputation of the Grand Hyatt brand, I expected a high level of professionalism and hospitality, but unfortunately, my experience was nothing short of frustrating and unacceptable. 1. Unprofessional and Arrogant Staff One of the most shocking aspects of my stay was the attitude of your staff. Instead of being welcoming and courteous, they displayed an unprofessional and condescending demeanor, making it clear that guest satisfaction was not a priority. Their arrogance and lack of basic customer service skills created an unwelcoming atmosphere that no guest should have to endure. 2. Incompetence and Delayed Responses Even the simplest requests took an unreasonable amount of time to be fulfilled, and when I followed up, I was met with indifference and a complete lack of urgency. It is clear that your team is either poorly trained or simply does not care about delivering a five-star experience. 3. Service Quality That Does Not Reflect a Five-Star Hotel When guests pay premium prices for a luxury hotel, they expect an experience that aligns with those standards. However, what I encountered was disorganization, inefficiency, and a complete disregard for basic hospitality principles. The service I received would barely be acceptable in a budget motel, let alone a Grand Hyatt property. 4. Damaging the Hotel’s Reputation If this level of service continues, it will undoubtedly tarnish the hotel’s reputation and discourage future guests from booking. In today’s digital age, where online reviews heavily influence travelers’ decisions, neglecting customer satisfaction is a serious mistake that will have lasting consequences. Given the severity of these issues, I demand immediate action to improve service quality and retrain staff on how to properly interact with guests. If no improvements are made, I will ensure that my experience is shared across multiple review platforms, warning other travelers about the substandard service at your establishment.

Hotel vicino all'aeroporto, tutti i servizi sono disponibili

Accueil très chaleureux. Hôtel a 20 minute à pieds du front de mer et des tour icônes nique de kuweit. Personnel très arrangeant, late check out, navette aéroport, conciergerie pour les bagages.

Molto piacevole ricevimento e flessibile Check-in / Check-out. Quanto alla pulizia, non c'è niente di importante da menzionare. Tutto il top come si aspetta da un hotel a cinque stelle e anche dal prezzo giustificato.

Abbiamo goduto il nostro soggiorno, il colazione e il cibo erano molto deliziosi. Ci ritroveremo certamente e portiamo più membri della famiglia per godere anche l'esperienza. Grazie speciali a Susma che era molto gentile e amichevole e ospitale! Grazie

This hotel exceeded my expectations in several ways! I would highly recommend the Hilton Garden Inn Kuwait to anyone seeking a comfortable and convenient stay in Kuwait. The spacious rooms, friendly staff, and prime location make it a great choice for both business and leisure travelers. The overall experience exceeded expectations and felt closer to a 5-star hotel. I would definitely stay here again if visiting Kuwait. Spacious & Clean Rooms: My room was large, very clean, and had a comfortable bed, ensuring a restful stay. Efficient Check-In: Arrival, valet parking, and check-in were quick and hassle-free. Friendly & Helpful Staff: The staff were consistently friendly and accommodating, making my stay even more enjoyable. Convenient Location: Being directly connected to The Avenues mall offered endless shopping and dining options right at my doorstep. I didn't even need to use the hotel restaurant! Valet Parking Available: A helpful amenity for those who prefer not to worry about parking.

Il rapporto di prezzo è molto alto, la posizione geografica è anche molto buona. Quando si scende ad alta velocità, è molto conveniente.

Service vriendelijk en uitmuntend.locatie goed: voor 2kwd met taxi naar binnenstad.supermarkt en kleine eettentjes op 2 min loopafstand. Ontbijt met veel keuze

The hotel is new but the amenities should be increased. No Restuarent or breakfast facility  The bathroom drainage system is very poor

È un appartamento familiare con un toccato decorativo moderno. Ho prenotato 3 camere da letto ed è stato di nuovo, pulito e fantastico. Ognuno di loro ha il suo bagno. PROS: - appartamenti enormi - privacy è così alta - parcheggio gratuito - caffè e acqua gratuita in reception - personale amichevole - appartamento così pulito e ben organizzato Questo posto è altamente raccomandato.