Scopri il tuo soggiorno a Newcastle

I am very disappointed with this resort. It’s a shame it doesn’t deliver to the level it should. We were traveling a bit off-season (mid-October): fewer people, less hassle, and more quiet. However, only one restaurant was open during our stay; they did not mention it anywhere. Ok, I don’t mind dining at one place during my stay. However, the food in the restaurant was waaaaay below average. No buffet, a la carte only. To give you a simple example: kids REFUSED to eat french fries because of how rubbery the french fries were. Everything we tried was embarrassingly bad (only the breakfast was ok). We did not expect black caviar or a molecular cuisine experience, but they charged extraordinary prices for something that was poorly made. Do not expect anyone at the beach or pool to make a beach chair for you; we set up the umbrellas and chairs ourselves. Their morning starts around 8:30/9 am, and no one is around earlier. There was also no food and drink service available for us at the beach. The drinks and dirty towels left at the pool the evening before were still there the next morning at 9 am. The seaweed was cleaned very casually, so assume the beach will always have it, which wasn’t a big deal for us, the ocean was still beautiful. The service is slow. The average wait time to get your food is 45-50 minutes. There is a kids' club (3+). The babysitting is $60+$20 in fees (not tips) per hour. It’s more of a free play, and the organized activities are mostly only on paper; they take kids outside per your request, but not to the pool/beach area. Make sure you specify no TV if you get babysitting services; otherwise, you’ll end up paying almost $80 per hour for your kids to watch TV. Overall, I would love to return to St Kitts and Nevis, but definitely not to this hotel. I hope they will fix their food and beverage situation and add at least a Breakfast buffet for customers’ convenience.

The view from our room was phenomenal. I have not been anywhere or seen anything quite like it. It’s was so therapeutic. My daughter said it was like living in Noah’s Arc – come 3pm and a monkey family make their way to the mango tree outside our room. You can watch sheep and cows walking by in the distance too. Mountain peaks to the left and an insane sea view right ahead. You can see St Kitts in the distance. It’s paradise. Unspoilt, tranquil and serene. The bed was so comfortable. Our room, which is more like an apartment is cleaned daily. All of the staff care about this hotel and the customers. We were greeted and looked after by Derrecka who is graceful, efficient and sophisticated in her approach to hospitality. The manager Christine is lovely and warm and goes the extra mile to make you feel special and welcome. It has a real family vibe. Christine gives us a special tour of the island and we love attending yoga classes with her. The teacher Moira is brilliant. We wanted a massage and they booked an amazing therapist who came to our room. The food in the restaurant is wonderful. The pool is amazing and warm. We chose to take the local bus into town and to the beach, they go fairly regularly from outside the back of the hotel at the bottom of the drive. Mount Nevis has natural beauty and sophistication. My daughter and I had the best holiday here.

È un’ottima soluzione con camera da letto separata da enorme soggiorno e cucina completa di tutto quanto può servire; noi avevamo la soluzione « camera doppia deluxe studio ». Pulizia eccellente. Unica nota dolente della camera: materasso un po’ sfondato, da cambiare. Ma veniamo a cosa declassa l’hotel : le signore della reception non ti ascoltano: ho chiesto la cortesia di avere la camera rifatta entro le 13. Richiesta che viene sempre esaudita negli hotel dove vado, in tutto il mondo. La risposta è affermativa ma per ben 3 giorni questo non accade. Alla mia lamentela con la reception mi fanno parlare con la responsabile dell’ housekeeping e scopro che nessuno le ha avvisate della mia richiesta. Che dire? Non era difficile esaudire la mia richiesta considerato che l’hotel era quasi vuoto. Bastava alzare il telefono e chiamare la collega dell’ housekeeping, alla quale faccio i miei complimenti per il lavoro suo e della sua squadra. Non ho utilizzato i ristoranti in quanto in posizione infelice: perennemente al caldo. Non lo consiglierei ad un amico perché il front desk deve funzionare bene per rendere la vacanza serena e qui non è accaduto