Scopri il tuo soggiorno a Frigate Bay

Very nice comfortable hotel and friendly staff. The hotel has everything from above average restaurant options to ******, 3 pools, towel service, easy beach access with large shade huts, volleyball, pool volleyball. There is a grocery store 1 block from the hotel and a couple of restaurants within walking distance. The taxi service on the island is reasonable and the drivers were very helpful. The airport immigration and customs were relatively efficient if you remember to provide your arrival info in advance. It’s a very small airport with 6 gates and limited food options.

È un’ottima soluzione con camera da letto separata da enorme soggiorno e cucina completa di tutto quanto può servire; noi avevamo la soluzione « camera doppia deluxe studio ». Pulizia eccellente. Unica nota dolente della camera: materasso un po’ sfondato, da cambiare. Ma veniamo a cosa declassa l’hotel : le signore della reception non ti ascoltano: ho chiesto la cortesia di avere la camera rifatta entro le 13. Richiesta che viene sempre esaudita negli hotel dove vado, in tutto il mondo. La risposta è affermativa ma per ben 3 giorni questo non accade. Alla mia lamentela con la reception mi fanno parlare con la responsabile dell’ housekeeping e scopro che nessuno le ha avvisate della mia richiesta. Che dire? Non era difficile esaudire la mia richiesta considerato che l’hotel era quasi vuoto. Bastava alzare il telefono e chiamare la collega dell’ housekeeping, alla quale faccio i miei complimenti per il lavoro suo e della sua squadra. Non ho utilizzato i ristoranti in quanto in posizione infelice: perennemente al caldo. Non lo consiglierei ad un amico perché il front desk deve funzionare bene per rendere la vacanza serena e qui non è accaduto

Curio KOI resort St. Kitts is located a 10-minute drive from the airport, SKB, on the Atlantic coast. There is complimentary parking if you have a car, which i would recommend, even if there is a shuttle service. Sadly, there is no real beach, and the sea is quite rough on this end. However, it is possible to swim on calm days, and there are plenty of beaches on the island if sand and beach are your thing. The hotel is modern and built with a Japanese theme, and there is both a Asian and Caribbean restaurant onsite. There is a small pool area facing the oceanfront with nice seating and lounge chairs. On the ground floor are the restaurants and bar and the pool area, there is a small but well equipped gym on the 4th floor and the full service spa is located on the 5th floor. The rooms are nice and big, and I really recommend the one bedroom suites as they are excellent, and if you select one on the golf course side, you get great ocean views and get the sun as you wake up. There is a golf course next to the hotel and you are only a few minutes' drive from shopping and beaches. Excellent hotel for a short break exploring St. Kitts.

When we arrived we were put into the wrong room. We reserved a room with 2 beds but got a room with 1. Although the room was bigger, the ac did not reach the living room, where I slept, so it was about 85 degrees in there with 80% humidity. Needless to say I didn’t sleep at all. Add on the fact that there was extremely loud noise on both the shared patio as well as the hallway until 3:30 am. We got a knock on the door at 9 am telling us we had to switch rooms at 11 am so we start packing up our things. There’s a knock at 10 saying we had to move then, so we do. Much to our surprise, THIS room still only has one bed. We tell the manager that we will be switching hotels that afternoon and will be back at about 3 pm to retrieve our things because we already had plans for the day. We get back at 3:30 to our door being open and housekeeping standing outside. We ask why the door is open and she says because she needs to clean the room and we said we’d be back at 3 pm. Mind you, we were paid up for 3 more days. We gather our things and exit the room. She is still waiting outside the room for us. I sent an email to the manager requesting a partial refund, explaining the entire experience to him. Not only did I not receive a partial refund but he never even responded. This is horrible customer service and not a good way to represent the island.

I am very disappointed with this resort. It’s a shame it doesn’t deliver to the level it should. We were traveling a bit off-season (mid-October): fewer people, less hassle, and more quiet. However, only one restaurant was open during our stay; they did not mention it anywhere. Ok, I don’t mind dining at one place during my stay. However, the food in the restaurant was waaaaay below average. No buffet, a la carte only. To give you a simple example: kids REFUSED to eat french fries because of how rubbery the french fries were. Everything we tried was embarrassingly bad (only the breakfast was ok). We did not expect black caviar or a molecular cuisine experience, but they charged extraordinary prices for something that was poorly made. Do not expect anyone at the beach or pool to make a beach chair for you; we set up the umbrellas and chairs ourselves. Their morning starts around 8:30/9 am, and no one is around earlier. There was also no food and drink service available for us at the beach. The drinks and dirty towels left at the pool the evening before were still there the next morning at 9 am. The seaweed was cleaned very casually, so assume the beach will always have it, which wasn’t a big deal for us, the ocean was still beautiful. The service is slow. The average wait time to get your food is 45-50 minutes. There is a kids' club (3+). The babysitting is $60+$20 in fees (not tips) per hour. It’s more of a free play, and the organized activities are mostly only on paper; they take kids outside per your request, but not to the pool/beach area. Make sure you specify no TV if you get babysitting services; otherwise, you’ll end up paying almost $80 per hour for your kids to watch TV. Overall, I would love to return to St Kitts and Nevis, but definitely not to this hotel. I hope they will fix their food and beverage situation and add at least a Breakfast buffet for customers’ convenience.